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#1
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Word takes too long to shutdown
I am using Microsoft Word 2002. It takes almost 45 seconds for the program to
load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#2
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See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm .
jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#3
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I checked out all of the solutions in the document you suggested. Nothing
solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#4
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In Word, click on Tools | Options | File Locations, and note the folder
for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#5
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You can try reinstalling, but it doesn't usually fix anything. What
add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#6
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I have the RHD.dot add-on installed. This is the remove hidden data item
provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#7
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If you temporarily move rhd.dot out of Word's startup folder, does Word
open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#8
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I've uninstalled RHD and deleted normal.dot. Word created a smaller
normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#9
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You wrote: "I checked out all of the solutions in the document you
suggested. Nothing solved the problem." Now you write: "when I run word with the /a switch, it loads instantly and closes instantly." But starting Word with the /a switch is one of the solutions in the document I suggested. Please explain. You wrote: "I also have customizations added for exit, next/previous window, close, close all." Now you write: "I have not added any customizations." But these are mutually exclusive statements. Please explain. If Word runs properly when started with the /a switch, but not when started normally, then the problem is in a template or add-in. If there is more than one Windows user profile on on your computer, then there could be more than one normal.dot file... make sure you renamed the one that corresponds to the username you're using. jackmgerm wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#10
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Sorry for the confusion. What I meant was that I have removed the RHD and the
normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#11
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Okay, so it's probably not Normal.dot (since the "plain" Normal.dot is the
same thing you're getting with the /a switch). There could still be other add-ins (see http://word.mvps.org/FAQs/Customizat...sInstalled.htm), or the problem could be in the Registry. The fact that there is no problem when you start in Safe Mode or with the /a switch points to those three areas. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "jackmgerm" wrote in message ... Sorry for the confusion. What I meant was that I have removed the RHD and the normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#12
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I will check for additional add-ons in the reference article you provided.
Meanwhile, how do I fix or remove the corrupted registry entry? Would uninstalling Word and then reinstalling it solve the problem? "jackmgerm" wrote: Sorry for the confusion. What I meant was that I have removed the RHD and the normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#13
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Delete the registry entry (Data key) and Word will recreate the install
default (so make a note of your preferences in tools options & tools autocorrect options especially *before* you delete the key - http://www.gmayor.com/my_toolbars_are_missing.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org jackmgerm wrote: I will check for additional add-ons in the reference article you provided. Meanwhile, how do I fix or remove the corrupted registry entry? Would uninstalling Word and then reinstalling it solve the problem? "jackmgerm" wrote: Sorry for the confusion. What I meant was that I have removed the RHD and the normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#14
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Thaks for the suggestion. Can you give me the specifc key entry I am deleting
so I don't mess up something else? "jackmgerm" wrote: I will check for additional add-ons in the reference article you provided. Meanwhile, how do I fix or remove the corrupted registry entry? Would uninstalling Word and then reinstalling it solve the problem? "jackmgerm" wrote: Sorry for the confusion. What I meant was that I have removed the RHD and the normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#15
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Word takes too long to shutdown
Hi,
I have the same problem as yours. It is related to PDFMaker add-ins. What I did is to rename: Hkey_current_machine\software\microsoft\office\wor d\addins\Pdfmaker.officeaddins to pdfmaker.officeaddins_old (any name you want). Then start word, it start quickly. Menu and toolbars related to pdf doesn't appear. That's fine. It will changed to normal late, as described below. Then in: tools\macro\security\trusted sources I unchecked "trusted all installed add-ins and templates". Exit word. Change Hkey_current_machine\software\microsoft\office\wor d\addins\Pdfmaker.officeaddins_old to its previous name : Pdfmaker.officeaddins. Open word, it starts up quickly. Then change security to previous state. Exit word and open again. it starts up quickly again. I tried it many times. Now word open quickly. Hope it help. "jackmgerm" wrote: Thaks for the suggestion. Can you give me the specifc key entry I am deleting so I don't mess up something else? "jackmgerm" wrote: I will check for additional add-ons in the reference article you provided. Meanwhile, how do I fix or remove the corrupted registry entry? Would uninstalling Word and then reinstalling it solve the problem? "jackmgerm" wrote: Sorry for the confusion. What I meant was that I have removed the RHD and the normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#16
Posted to microsoft.public.word.docmanagement
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Word takes too long to shutdown
I'm new to this newsgroup, so I ask your indulgence if I should be posting
somewhere else. This thread sounds like it is addressing the same problem I have. However, I tried to rename the template "normal.dot" but I can't find it. I find "manual.dot" and a whole bunch of others, but not that one. Is that, in fact, the name of it? It's not in the template folder, nor does a general search *.dot bring it up. Thanks much, Paul "word open slowly can be sloved like this" wrote: Hi, I have the same problem as yours. It is related to PDFMaker add-ins. What I did is to rename: Hkey_current_machine\software\microsoft\office\wor d\addins\Pdfmaker.officeaddins to pdfmaker.officeaddins_old (any name you want). Then start word, it start quickly. Menu and toolbars related to pdf doesn't appear. That's fine. It will changed to normal late, as described below. Then in: tools\macro\security\trusted sources I unchecked "trusted all installed add-ins and templates". Exit word. Change Hkey_current_machine\software\microsoft\office\wor d\addins\Pdfmaker.officeaddins_old to its previous name : Pdfmaker.officeaddins. Open word, it starts up quickly. Then change security to previous state. Exit word and open again. it starts up quickly again. I tried it many times. Now word open quickly. Hope it help. "jackmgerm" wrote: Thaks for the suggestion. Can you give me the specifc key entry I am deleting so I don't mess up something else? "jackmgerm" wrote: I will check for additional add-ons in the reference article you provided. Meanwhile, how do I fix or remove the corrupted registry entry? Would uninstalling Word and then reinstalling it solve the problem? "jackmgerm" wrote: Sorry for the confusion. What I meant was that I have removed the RHD and the normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
#17
Posted to microsoft.public.word.docmanagement
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Word takes too long to shutdown
Normal.dot is not in the same folder with the templates that ship with Word.
It will be in the folder specified for user templates on the File Locations tab of Tools | Options. For more on how to locate Normal.dot, see http://word.mvps.org/FAQs/AppErrors/...ocNotBlank.htm -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Paul" wrote in message ... I'm new to this newsgroup, so I ask your indulgence if I should be posting somewhere else. This thread sounds like it is addressing the same problem I have. However, I tried to rename the template "normal.dot" but I can't find it. I find "manual.dot" and a whole bunch of others, but not that one. Is that, in fact, the name of it? It's not in the template folder, nor does a general search *.dot bring it up. Thanks much, Paul "word open slowly can be sloved like this" wrote: Hi, I have the same problem as yours. It is related to PDFMaker add-ins. What I did is to rename: Hkey_current_machine\software\microsoft\office\wor d\addins\Pdfmaker.officead dins to pdfmaker.officeaddins_old (any name you want). Then start word, it start quickly. Menu and toolbars related to pdf doesn't appear. That's fine. It will changed to normal late, as described below. Then in: tools\macro\security\trusted sources I unchecked "trusted all installed add-ins and templates". Exit word. Change Hkey_current_machine\software\microsoft\office\wor d\addins\Pdfmaker.officead dins_old to its previous name : Pdfmaker.officeaddins. Open word, it starts up quickly. Then change security to previous state. Exit word and open again. it starts up quickly again. I tried it many times. Now word open quickly. Hope it help. "jackmgerm" wrote: Thaks for the suggestion. Can you give me the specifc key entry I am deleting so I don't mess up something else? "jackmgerm" wrote: I will check for additional add-ons in the reference article you provided. Meanwhile, how do I fix or remove the corrupted registry entry? Would uninstalling Word and then reinstalling it solve the problem? "jackmgerm" wrote: Sorry for the confusion. What I meant was that I have removed the RHD and the normal.dot files. When word restarted, it naturally created a new normal.dot file. This one does not contain any customizations and there are no adds on present. I have not recreated the tool customizations that I previously used. I am the only user on the system so there is no other normal.dot file at play. I have attempted to remove all previous additions and customizations to eliminate the cause of the problem. Word starts instantly and exits instantly when loaded with the /a switch and when run in safe mode. When he rerun word normally with the plan normal.dot, the same slowness occurs. I hope this clarifies the situation. "jackmgerm" wrote: I've uninstalled RHD and deleted normal.dot. Word created a smaller normal.dot file but still starts slowly. I have not added any customizations. Still, word is slow to start and very slow to exit. when I run word with the /a switch, it loads instantly and closes instantly. the same result occurs when I load Word in safe mode. But normal load takes forever. I'm really getting frustrated. I hope you aren't running out of ideas. Thanks for your efforts so far. "garfield-n-odie" wrote: If you temporarily move rhd.dot out of Word's startup folder, does Word open and close faster? If you have version 1.0 of rhd.dot, you might try the updated version 1.1 at http://www.microsoft.com/downloads/d...displaylang=en .. Hmmm... you have a customization added for exit, and exit is too slow... do you think they could be related? jackmgerm wrote: I have the RHD.dot add-on installed. This is the remove hidden data item provided by Microsoft. I also have customizations added for exit, next/previous window, close, close all. Does this provide you with any clues? Thanks for the help. "garfield-n-odie" wrote: You can try reinstalling, but it doesn't usually fix anything. What add-ins do you have installed? See http://www.word.mvps.org/FAQs/Custom...sInstalled.htm . jackmgerm wrote: OK, I found the normal.dot file and renamed it to .old. Word creadted a smaller replacement file, but the delay in loading and exiting is still there. If I uninstalled and then reinstalled, would that solve the problem? "garfield-n-odie" wrote: In Word, click on Tools | Options | File Locations, and note the folder for User Templates. That is where the Normal.dot file will be located. Normal.dot is a hidden file in Word 2002 and 2003. jackmgerm wrote: I checked out all of the solutions in the document you suggested. Nothing solved the problem. I did discovery something weird, though. I searched the hard drive several times. There is no normal.dot file to be found anywhere. Any ideas? "garfield-n-odie" wrote: See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm . jackmgerm wrote: I am using Microsoft Word 2002. It takes almost 45 seconds for the program to load and almost half that time for the program to shutdown. This happens whether Word is the only program runing or several programs are in background. I have ample memory and other Microsoft programs work fine. I have scanned my system for virus and spyware infections and have a clean system. Word works fine once it is up and running. The lengthy startup and shutdown however are a hassle. This problem doesn't exist quite as bad on my laptop. I don't notice this proglem on the network computers in the office. Word has been on this computer for about one year. The problem exists for quite some time but not when first installed. Any ideas? |
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