[knorton]

Complete Novice - HELP!!!!!!

My computer is old - 4 years old and came with windows XP package installed,
and has always run automatic systems checks, few problems were found and
sorted. After a while it started almost doubling the checks and endlessly
updating. After restarting from one of the checks it completely shut down,
we think, clearing the discs. Most likely needed it!!
When it was started everything was gone, we had to completely re-install
everything. I remember having microsoft word and excel and i was sure they
was already on the computer when we bought it but since the shut down they
are gone too. I don't know if their is any thing else missing, i have
searched the best i can but with no joy.
Have i now got to buy these and re-install them or can i get downloads or
are they still in the computer somewhere??

Any help extremely greatful

[Suzanne S. Barnhill]

If Office was installed on the computer when you bought it, then you should
have been given CDs for the OEM versions. Look through all the stuff you got
with the computer.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"knorton" wrote in message
...
Complete Novice - HELP!!!!!!

My computer is old - 4 years old and came with windows XP package
installed,
and has always run automatic systems checks, few problems were found and
sorted. After a while it started almost doubling the checks and endlessly
updating. After restarting from one of the checks it completely shut
down,
we think, clearing the discs. Most likely needed it!!
When it was started everything was gone, we had to completely re-install
everything. I remember having microsoft word and excel and i was sure
they
was already on the computer when we bought it but since the shut down they
are gone too. I don't know if their is any thing else missing, i have
searched the best i can but with no joy.
Have i now got to buy these and re-install them or can i get downloads or
are they still in the computer somewhere??

Any help extremely greatful

[Julian Mattay]

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wrote in
:

Complete Novice - HELP!!!!!!

My computer is old - 4 years old and came with windows XP
package installed, and has always run automatic systems
checks, few problems were found and sorted. After a while
it started almost doubling the checks and endlessly
updating. After restarting from one of the checks it
completely shut down, we think, clearing the discs. Most
likely needed it!! When it was started everything was gone,
we had to completely re-install everything. I remember
having microsoft word and excel and i was sure they was
already on the computer when we bought it but since the
shut down they are gone too. I don't know if their is any
thing else missing, i have searched the best i can but with
no joy. Have i now got to buy these and re-install them or
can i get downloads or are they still in the computer
somewhere??

Any help extremely greatful


G'day,

Is it possible that just the shortcuts for Word and Excel got
deleted from the desktop? Try doing a search (probably on
drive C) for winword.exe and excel.exe.

Cheers,
Julian

--
Julian Mattay, email: julian x mattay z csiro x au
(where x - dot, z - at)
Local IT Bloke
CSIRO, Forestry and Forest Products Ph: +61 8 8721 8118
Mt Gambier, South Australia, Australia Fax: +61 8 8723 9058