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#1
Posted to microsoft.public.word.application.errors,microsoft.public.word.newusers
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Word 2002/XP sometimes freezes when opening in "My Documents"
Hello.
I have a client who is having problems with his MS Word 2002/XP (all updates from MS Updates) that likes to freeze (not responding and has to be killed) when opening files (open dialog) in Windows 2000 SP4 (all updates). Any ideas why? Thank you in advance.  -- "Ants never lend, ants never borrow." --unknown /\___/\ / /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site) | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net \ _ / Nuke ANT from e-mail address: NT ( ) or Ant is currently not listening to any songs on his home computer. |
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#2
Posted to microsoft.public.word.application.errors,microsoft.public.word.newusers
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Word 2002/XP sometimes freezes when opening in "My Documents"
Usually a corrupt normal.dot or corrupt/missing printer driver. But try the
FAQ for detailed help: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm -- Terry Farrell - MSWord MVP "Ant" wrote in message ... Hello. I have a client who is having problems with his MS Word 2002/XP (all updates from MS Updates) that likes to freeze (not responding and has to be killed) when opening files (open dialog) in Windows 2000 SP4 (all updates). Any ideas why? Thank you in advance. -- "Ants never lend, ants never borrow." --unknown /\___/\ / /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site) | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net \ _ / Nuke ANT from e-mail address: NT ( ) or Ant is currently not listening to any songs on his home computer. |
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#3
Posted to microsoft.public.word.application.errors,microsoft.public.word.newusers
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Word 2002/XP sometimes freezes when opening in "My Documents"
On 7/10/2009 12:50 AM PT, Terry Farrell typed:
Usually a corrupt normal.dot or corrupt/missing printer driver. But try the FAQ for detailed help: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm He doesn't have problems opening Word. He has problems with Word's open document feature/option (open dialog box). -- "In every enemy that is an ant, behold an elephant." --Turkish /\___/\ / /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site) | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net \ _ / Nuke ANT from e-mail address: NT ( ) or Ant is currently not listening to any songs on his home computer. |
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#4
Posted to microsoft.public.word.application.errors,microsoft.public.word.newusers
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Word 2002/XP sometimes freezes when opening in "My Documents"
Well the FAQ covers problems that match that too.
So he can open Word to its blank document, edit and then save it. But he cannot open existing docs? Which AV is being used? What happens when opening in Safe Mode? From Start | Run, type in winword /a and press Enter. Now try File | Open. Does it still freeze? If it still freezes in Safe Mode, delete and reinstall the printer driver - first making sure it is the latest printer driver from the manufacturer's support site. Terry "Ant" wrote in message ... On 7/10/2009 12:50 AM PT, Terry Farrell typed: Usually a corrupt normal.dot or corrupt/missing printer driver. But try the FAQ for detailed help: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm He doesn't have problems opening Word. He has problems with Word's open document feature/option (open dialog box). -- "In every enemy that is an ant, behold an elephant." --Turkish /\___/\ / /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site) | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net \ _ / Nuke ANT from e-mail address: NT ( ) or Ant is currently not listening to any songs on his home computer. |
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#5
Posted to microsoft.public.word.application.errors,microsoft.public.word.newusers
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Word 2002/XP sometimes freezes when opening in "My Documents"
OK, I will try them later. He's using old Norton AntiVirus Corporate
Edition v7.6... with the latest weekly Wednesday definitions. Yes, he can start a blank new document. Also, opening documents via Windows Explorer is fine. It is not always reproducable and pretty much random (even after the hang and restart, it opens fine then). Winword.exe's CPU usage goes to 100% when stuck. Also, I noticed he has over 1,100 files (not just *.doc) in my My Documents (not including subfolders/subdirectories)! Wow. I wonder if that's the problem. His printer is an old HP LaserJet 6P (parallel) and Office Jet 6100 series (USB) with the latest drivers that exist. On 7/10/2009 7:35 AM PT, Terry Farrell typed: Well the FAQ covers problems that match that too. So he can open Word to its blank document, edit and then save it. But he cannot open existing docs? Which AV is being used? What happens when opening in Safe Mode? From Start | Run, type in winword /a and press Enter. Now try File | Open. Does it still freeze? If it still freezes in Safe Mode, delete and reinstall the printer driver - first making sure it is the latest printer driver from the manufacturer's support site. On 7/10/2009 12:50 AM PT, Terry Farrell typed: Usually a corrupt normal.dot or corrupt/missing printer driver. But try the FAQ for detailed help: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm He doesn't have problems opening Word. He has problems with Word's open document feature/option (open dialog box). -- "The ants are my friends, they're blowin' in the wind. The ant, sir, is blowin' in the wind." --the misheard lyrics to Bob Dylan's "Blowin' in the Wind /\___/\ / /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site) | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net \ _ / Nuke ANT from e-mail address: NT ( ) or Ant is currently not listening to any songs on his home computer. |
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#6
Posted to microsoft.public.word.application.errors,microsoft.public.word.newusers
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Word 2002/XP sometimes freezes when opening in "My Documents"
While he could do with some housekeeping on his folder structure - the
Office Plug-in for Norton AV has been notorious over the years and should be switched off. With some versions of the Norton product it may be necessary to unregister the calling DLL by running the following command line from Windows Start Run e.g. regsvr32 /u "c:\program files\norton antivirus\officeav.dll" or regsvr32 /u "c:\program files\norton systemworks\norton antivirus\officeav.dll" Change the path as appropriate. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Ant wrote: OK, I will try them later. He's using old Norton AntiVirus Corporate Edition v7.6... with the latest weekly Wednesday definitions. Yes, he can start a blank new document. Also, opening documents via Windows Explorer is fine. It is not always reproducable and pretty much random (even after the hang and restart, it opens fine then). Winword.exe's CPU usage goes to 100% when stuck. Also, I noticed he has over 1,100 files (not just *.doc) in my My Documents (not including subfolders/subdirectories)! Wow. I wonder if that's the problem. His printer is an old HP LaserJet 6P (parallel) and Office Jet 6100 series (USB) with the latest drivers that exist. On 7/10/2009 7:35 AM PT, Terry Farrell typed: Well the FAQ covers problems that match that too. So he can open Word to its blank document, edit and then save it. But he cannot open existing docs? Which AV is being used? What happens when opening in Safe Mode? From Start | Run, type in winword /a and press Enter. Now try File | Open. Does it still freeze? If it still freezes in Safe Mode, delete and reinstall the printer driver - first making sure it is the latest printer driver from the manufacturer's support site. On 7/10/2009 12:50 AM PT, Terry Farrell typed: Usually a corrupt normal.dot or corrupt/missing printer driver. But try the FAQ for detailed help: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm He doesn't have problems opening Word. He has problems with Word's open document feature/option (open dialog box). |
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#7
Posted to microsoft.public.word.application.errors,microsoft.public.word.newusers
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Word 2002/XP sometimes freezes when opening in "My Documents"
The NAV Office Plug-in advanced option is the obvious contender.
Terry "Ant" wrote in message ... OK, I will try them later. He's using old Norton AntiVirus Corporate Edition v7.6... with the latest weekly Wednesday definitions. Yes, he can start a blank new document. Also, opening documents via Windows Explorer is fine. It is not always reproducable and pretty much random (even after the hang and restart, it opens fine then). Winword.exe's CPU usage goes to 100% when stuck. Also, I noticed he has over 1,100 files (not just *.doc) in my My Documents (not including subfolders/subdirectories)! Wow. I wonder if that's the problem. His printer is an old HP LaserJet 6P (parallel) and Office Jet 6100 series (USB) with the latest drivers that exist. On 7/10/2009 7:35 AM PT, Terry Farrell typed: Well the FAQ covers problems that match that too. So he can open Word to its blank document, edit and then save it. But he cannot open existing docs? Which AV is being used? What happens when opening in Safe Mode? From Start | Run, type in winword /a and press Enter. Now try File | Open. Does it still freeze? If it still freezes in Safe Mode, delete and reinstall the printer driver - first making sure it is the latest printer driver from the manufacturer's support site. On 7/10/2009 12:50 AM PT, Terry Farrell typed: Usually a corrupt normal.dot or corrupt/missing printer driver. But try the FAQ for detailed help: http://word.mvps.org/FAQs/AppErrors/...artingWord.htm He doesn't have problems opening Word. He has problems with Word's open document feature/option (open dialog box). -- "The ants are my friends, they're blowin' in the wind. The ant, sir, is blowin' in the wind." --the misheard lyrics to Bob Dylan's "Blowin' in the Wind /\___/\ / /\ /\ \ Phil/Ant @ http://antfarm.ma.cx (Personal Web Site) | |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net \ _ / Nuke ANT from e-mail address: NT ( ) or Ant is currently not listening to any songs on his home computer. |
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