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#1
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Cannot create new documents in Word or edit existing documents.
I have a friend who has been experiencing some problems with her version of
Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
#2
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Yes there are viruses with these sorts of symptoms. Which is also consistent
with the problem following your friend -- presumably she tried opening the same documents on both machines. "EGerbil" wrote in message ... I have a friend who has been experiencing some problems with her version of Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
#3
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The usual problem in this situation (new computer) is that she has either
failed to activate Word/Office and has used up her 50 free uses or that Office was a trial version (very common on new computers these days) and has expired. In the first case, she needs to use Help | Activate Product. In the latter, she will have to pay for Office if she wants to continue using it; see €śHow to convert a Office 2003 Trial Edition to a Full Retail Edition€ť http://support.microsoft.com/?kbid=831023 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "EGerbil" wrote in message ... I have a friend who has been experiencing some problems with her version of Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
#4
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Are these viruses detectable and curable with a virus scanner such as AVG
Anti-virus? "Jezebel" wrote: Yes there are viruses with these sorts of symptoms. Which is also consistent with the problem following your friend -- presumably she tried opening the same documents on both machines. "EGerbil" wrote in message ... I have a friend who has been experiencing some problems with her version of Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
#5
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How can I determine what version (un-activated/trial) my friend's copy of
Word is? Would it be displayed in the "About" box? "Suzanne S. Barnhill" wrote: The usual problem in this situation (new computer) is that she has either failed to activate Word/Office and has used up her 50 free uses or that Office was a trial version (very common on new computers these days) and has expired. In the first case, she needs to use Help | Activate Product. In the latter, she will have to pay for Office if she wants to continue using it; see €śHow to convert a Office 2003 Trial Edition to a Full Retail Edition€ť http://support.microsoft.com/?kbid=831023 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "EGerbil" wrote in message ... I have a friend who has been experiencing some problems with her version of Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
#6
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why not have a look?
"EGerbil" wrote in message ... How can I determine what version (un-activated/trial) my friend's copy of Word is? Would it be displayed in the "About" box? "Suzanne S. Barnhill" wrote: The usual problem in this situation (new computer) is that she has either failed to activate Word/Office and has used up her 50 free uses or that Office was a trial version (very common on new computers these days) and has expired. In the first case, she needs to use Help | Activate Product. In the latter, she will have to pay for Office if she wants to continue using it; see "How to convert a Office 2003 Trial Edition to a Full Retail Edition" http://support.microsoft.com/?kbid=831023 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "EGerbil" wrote in message ... I have a friend who has been experiencing some problems with her version of Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
#7
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some are.
"EGerbil" wrote in message ... Are these viruses detectable and curable with a virus scanner such as AVG Anti-virus? "Jezebel" wrote: Yes there are viruses with these sorts of symptoms. Which is also consistent with the problem following your friend -- presumably she tried opening the same documents on both machines. "EGerbil" wrote in message ... I have a friend who has been experiencing some problems with her version of Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
#8
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If you choose Help | Activate Product, you'll get either a dialog guiding
you through the activation process or (I believe) details on how to upgrade the trial to a retail version. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "EGerbil" wrote in message ... How can I determine what version (un-activated/trial) my friend's copy of Word is? Would it be displayed in the "About" box? "Suzanne S. Barnhill" wrote: The usual problem in this situation (new computer) is that she has either failed to activate Word/Office and has used up her 50 free uses or that Office was a trial version (very common on new computers these days) and has expired. In the first case, she needs to use Help | Activate Product. In the latter, she will have to pay for Office if she wants to continue using it; see €śHow to convert a Office 2003 Trial Edition to a Full Retail Edition€ť http://support.microsoft.com/?kbid=831023 -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "EGerbil" wrote in message ... I have a friend who has been experiencing some problems with her version of Word. Apparently, it will let her open existing Word documents with no trouble, but it will not let her edit those documents or type new documents. She tells me that the documents aren't set to "Read Only", which was the first thing I asked her to check. It seems that the problem has occurred on two separate computers, and the only thing shared between the two has been a memory stick. The problem "resolved itself" on one computer, but the other has not. She is using Windows XP and the latest version of Word. From the available information, both she and I speculate that the problem may be caused by a virus. Is this possible, and are there any known viruses with these symptoms? If not, is anyone familiar with this problem, and can offer a solution? Many thanks in advance to anyone who can help with this. -EG |
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