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#1
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"Running Virus Scan..." question: McAfee the problem?
I recognize this question has been asked before, but I am still having
trouble with Word 2003 hanging when I open documents or start a new one. I have McAfee Security Center installed and running. I get the "running virus scan..." message whenever I start Word or open a document, and as a result it hangs for a few seconds. I have tried the following: -Disable automatic scanning in McAfee -Disable macro scanning in Word I cannot find any option in McAfee that would allow me to disable a Microsoft Office/Word plug-in. I do have Adobe PDF and EndNote add-ins installed, but I cannot figure out how to disable/uninstall these. These may be the problem. Any ideas? Thanks! |
#2
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"Running Virus Scan..." question: McAfee the problem?
I'd say it's the EndNote add-in. It uses an older add-in file type, one with
a *.wll file extension that is known to trigger the behavior you describe. It's not actually scanning for viruses, they are using the virus scanning engine to check for macros but since it uses the virus scanning engine, you see "running virus scan". To remove the add-in, exit Word and check your Office\Startup folder in the Office installation path and your Word Startup folder. The location for your Word Startup folder can be found by going to Tools/Options/File Locations. If the EndNote add-in is found, move it out of the folder to prevent it from loading when Word starts. You can also use Windows Search and search for *.wll to locate the file. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Will" wrote in message ... I recognize this question has been asked before, but I am still having trouble with Word 2003 hanging when I open documents or start a new one. I have McAfee Security Center installed and running. I get the "running virus scan..." message whenever I start Word or open a document, and as a result it hangs for a few seconds. I have tried the following: -Disable automatic scanning in McAfee -Disable macro scanning in Word I cannot find any option in McAfee that would allow me to disable a Microsoft Office/Word plug-in. I do have Adobe PDF and EndNote add-ins installed, but I cannot figure out how to disable/uninstall these. These may be the problem. Any ideas? Thanks! |
#3
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"Running Virus Scan..." question: McAfee the problem?
Seems to have worked like a charm. Thanks!!
"Beth Melton" wrote: I'd say it's the EndNote add-in. It uses an older add-in file type, one with a *.wll file extension that is known to trigger the behavior you describe. It's not actually scanning for viruses, they are using the virus scanning engine to check for macros but since it uses the virus scanning engine, you see "running virus scan". To remove the add-in, exit Word and check your Office\Startup folder in the Office installation path and your Word Startup folder. The location for your Word Startup folder can be found by going to Tools/Options/File Locations. If the EndNote add-in is found, move it out of the folder to prevent it from loading when Word starts. You can also use Windows Search and search for *.wll to locate the file. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Will" wrote in message ... I recognize this question has been asked before, but I am still having trouble with Word 2003 hanging when I open documents or start a new one. I have McAfee Security Center installed and running. I get the "running virus scan..." message whenever I start Word or open a document, and as a result it hangs for a few seconds. I have tried the following: -Disable automatic scanning in McAfee -Disable macro scanning in Word I cannot find any option in McAfee that would allow me to disable a Microsoft Office/Word plug-in. I do have Adobe PDF and EndNote add-ins installed, but I cannot figure out how to disable/uninstall these. These may be the problem. Any ideas? Thanks! |
#4
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"Running Virus Scan..." question: McAfee the problem?
Glad to hear it worked for you. Thanks for letting us know. :-)
Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Will" wrote in message ... Seems to have worked like a charm. Thanks!! "Beth Melton" wrote: I'd say it's the EndNote add-in. It uses an older add-in file type, one with a *.wll file extension that is known to trigger the behavior you describe. It's not actually scanning for viruses, they are using the virus scanning engine to check for macros but since it uses the virus scanning engine, you see "running virus scan". To remove the add-in, exit Word and check your Office\Startup folder in the Office installation path and your Word Startup folder. The location for your Word Startup folder can be found by going to Tools/Options/File Locations. If the EndNote add-in is found, move it out of the folder to prevent it from loading when Word starts. You can also use Windows Search and search for *.wll to locate the file. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Will" wrote in message ... I recognize this question has been asked before, but I am still having trouble with Word 2003 hanging when I open documents or start a new one. I have McAfee Security Center installed and running. I get the "running virus scan..." message whenever I start Word or open a document, and as a result it hangs for a few seconds. I have tried the following: -Disable automatic scanning in McAfee -Disable macro scanning in Word I cannot find any option in McAfee that would allow me to disable a Microsoft Office/Word plug-in. I do have Adobe PDF and EndNote add-ins installed, but I cannot figure out how to disable/uninstall these. These may be the problem. Any ideas? Thanks! |
#5
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"Running Virus Scan..." question: McAfee the problem?
Hi Beth,
I am getting a similar hanging problem with Word 2007, which also has addins for Adobe and EndNote. My machine is running Vista Business SP1. Occasionally, not all the time, I will open up a Word document, and it will hang for long periods, of up to 5 minutes with the text, "running virus scan" at the bottom of the word window, and evidently, analysing the Word template underlying the document. Both of the add-ins are very useful to my report writing etc, so wasn't keen to permanenatly disable these. If I move these add-ins will they still work ? Sometimes Word will hang for long periods for no apparent reason, when I try to exit. Possibly its related to the same problem? "Beth Melton" wrote: Glad to hear it worked for you. Thanks for letting us know. :-) Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Will" wrote in message ... Seems to have worked like a charm. Thanks!! "Beth Melton" wrote: I'd say it's the EndNote add-in. It uses an older add-in file type, one with a *.wll file extension that is known to trigger the behavior you describe. It's not actually scanning for viruses, they are using the virus scanning engine to check for macros but since it uses the virus scanning engine, you see "running virus scan". To remove the add-in, exit Word and check your Office\Startup folder in the Office installation path and your Word Startup folder. The location for your Word Startup folder can be found by going to Tools/Options/File Locations. If the EndNote add-in is found, move it out of the folder to prevent it from loading when Word starts. You can also use Windows Search and search for *.wll to locate the file. Please post all follow-up questions to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http://www.microsoft.com/MSPress/boo...x#AboutTheBook Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Will" wrote in message ... I recognize this question has been asked before, but I am still having trouble with Word 2003 hanging when I open documents or start a new one. I have McAfee Security Center installed and running. I get the "running virus scan..." message whenever I start Word or open a document, and as a result it hangs for a few seconds. I have tried the following: -Disable automatic scanning in McAfee -Disable macro scanning in Word I cannot find any option in McAfee that would allow me to disable a Microsoft Office/Word plug-in. I do have Adobe PDF and EndNote add-ins installed, but I cannot figure out how to disable/uninstall these. These may be the problem. Any ideas? Thanks! |
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