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#1
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Printer Tray Selection Issues
Greetings,
Printing from Word 2K3 in WinXP to an HP 8100N with optional 4th/5th tray extension. The users are having issues with documents not printing to the default tray in some circumstances. Description: 1. The user starts a session of Word, creates a document, clicks the Print icon on the toolbar, the document prints from the default tray (5) as desired. 2. Without closing the current session, the user creates a new document, uses the File | Print menu to select a different tray and a different paper type (corresponding to the paper type configured for that particular tray on the printer), and the document prints properly from the selected tray. 3. Without closing the current session, the user creates a third document, or opens a previously saved document, clicks the Print button on the toolbar, and instead of drawing from the default tray (5), the new document prints from the settings the user previously selected in the File | Print dialog. It appears that the session initially defaults to the desired default print tray selection, but if the user changes the desired tray via the File | Print dialog, *all subsequent documents*, within that session, will print from the most recently selected tray, regardless of the defaults. Evidently, the users would like the tray selection to be embedded in the *document*, and to print based on the tray setting specified in the Page Setup dialog, *regardless* of how many documents they have open within the current session. In addition, the users desire to have new, unsaved documents, print from the default tray, regardless of File | Print options previously selected for other documents within the current session. I presume there is some combination of settings between Word and the printer's configuration that would allow this. Suggestions? |
#2
Posted to microsoft.public.word.docmanagement
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Printer Tray Selection Issues
I get the same behaviour if I change my printer settings in the current
document to another printer, close dialogue and then open a new document - same printer is selected for new document. What happens if you change the default tray settings under |File|Page Setup...|Paper [tab]|Printer Options| from "Use Printer Settings" to "Tray 5" for the normal.dot? It's just a guess, but I wonder if that would stop the current printer settings from sticking when a new document was opened? Cheers, Glen "Fester Bestertester" wrote: Greetings, Printing from Word 2K3 in WinXP to an HP 8100N with optional 4th/5th tray extension. The users are having issues with documents not printing to the default tray in some circumstances. Description: 1. The user starts a session of Word, creates a document, clicks the Print icon on the toolbar, the document prints from the default tray (5) as desired. 2. Without closing the current session, the user creates a new document, uses the File | Print menu to select a different tray and a different paper type (corresponding to the paper type configured for that particular tray on the printer), and the document prints properly from the selected tray. 3. Without closing the current session, the user creates a third document, or opens a previously saved document, clicks the Print button on the toolbar, and instead of drawing from the default tray (5), the new document prints from the settings the user previously selected in the File | Print dialog. It appears that the session initially defaults to the desired default print tray selection, but if the user changes the desired tray via the File | Print dialog, *all subsequent documents*, within that session, will print from the most recently selected tray, regardless of the defaults. Evidently, the users would like the tray selection to be embedded in the *document*, and to print based on the tray setting specified in the Page Setup dialog, *regardless* of how many documents they have open within the current session. In addition, the users desire to have new, unsaved documents, print from the default tray, regardless of File | Print options previously selected for other documents within the current session. I presume there is some combination of settings between Word and the printer's configuration that would allow this. Suggestions? |
#3
Posted to microsoft.public.word.docmanagement
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Printer Tray Selection Issues
Glen wrote:
What happens if you change the default tray settings under |File|Page Setup...|Paper [tab]|Printer Options| from "Use Printer Settings" to "Tray 5" for the normal.dot? It's just a guess, but I wonder if that would stop the current printer settings from sticking when a new document was opened? Thanks, I'll try this and report back. |
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