I use WINWORD 2002 (Office XP Professional) in Windows XP Pro.

1) I've recently noticed that clicking on the "insert symbol" button on the
toolbar turns the document to a shade (light blue) as though it were
inactive. Also the insert symbol function doesn't work.
2) I can use the tools customize function only at the begining of a
session (when I first open Word) but then the "customize" function is shaded
(inactive) as soon as I start typing. I tried to remove and add the "insert
symbol" button using the customize function, but the button still doesn't
work.
3) I do not think (?) that I have Acrobat 7. I did a search and found only
the reader and the updater.
4) I've rerun the installer to see if I could update the Word. I've also
deinstalled the whole Office Suite and reinstalled it - but the problem
persists.

Thanks in advance for your help

See http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

My guess is that the data key in the registry is corrupt (not fixed by
reinstalling). Back it up, delete it and restart Word. You will lose some
personalisations.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


greg wrote:
I use WINWORD 2002 (Office XP Professional) in Windows XP Pro.

1) I've recently noticed that clicking on the "insert symbol" button
on the toolbar turns the document to a shade (light blue) as though
it were inactive. Also the insert symbol function doesn't work.
2) I can use the tools customize function only at the beginning of a
session (when I first open Word) but then the "customize" function is
shaded (inactive) as soon as I start typing. I tried to remove and
add the "insert symbol" button using the customize function, but the
button still doesn't work.
3) I do not think (?) that I have Acrobat 7. I did a search and found
only the reader and the updater.
4) I've rerun the installer to see if I could update the Word. I've
also deinstalled the whole Office Suite and reinstalled it - but the
problem persists.

Thanks in advance for your help

Thank you, Graham. Deleting Settings in the Registry worked wonderfully.