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#1
Posted to microsoft.public.word.pagelayout
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Word 2K - Compressed Text Layout on Screen & Printer - Protected F
Many of our workstations are plagued with a printing problem. We have these
protected forms on our Intranet. They will fill out these forms and save/print them. The problem is when they click print, the text condenses and overlaps into a single character per line. So the field descriptor, "First Name" will actually look like the overlap of all those characters in the space single character. This will happen on the screen and on the printed document. There are two [unacceptable] work-arounds to this issue: Firstly, they can go to File Print... select a different printer, Click Close. Then go back to File Print and select the right printer and click "Print". Secondly, they can go to File Print... and click the Properties button for that printer. They can click OK at the properties screen and then click print. The problem IS NOT printer specific. Meaning, it's not an HP print driver issue. To prove this point, I set the default printer in Windows to the PDFCreator printer (a local 3rd party program on the computer). It did the exact same jibberish thing when printing to PDF as it did sending the job to our networked HP Color Laser Jet 5550 and HP Laser Jet 8000 and HP Laser Jet 8500. Furthermore, I captured the PostScript print job to a PRN file. Using a 3rd party program, I sent that PRN file to other printers and it printed with the same text garbage. I viewed the PRN file using GSView (GhostScript) and the same garbage was rendered on the screen. I made the assumption that print drivers were out of date. Nope, we're current. I made the assumption that there was something wrong with the word document, so I selected the entire document and did a CTL+Q to remove all formatting. I reprotected it and it printed with the same squoosed text. I made the assumption that there was some meta data hidden in the document so I acquired a 3rd party program to scrub the document of hidden data. Nope, still garbage when printing. I made the assumption that the word document itself was corrupt. So I recreated FROM SCRATCH and retyped everything with no copy/paste. I reprotected it. Sorry, still have the same text garbage when printing. An observation, it's not just affecting one computer it's affecting what appears to be random computers. What's strange is that we have a 3rd party automation tool to build each one of these computer unattended. So, in theory, they should all be reasonably similar. Another observation, the garbled/compressed text only displays on screen in Normal and Print "View" modes. Not the Web mode. Regardless of what mode it's in, it will always print like crap. Another observation, if I protect the document for Comments or Tracked Changes (not for Form Fields), it prints just fine. Another observation, if we save the document as a protected RTF, it prints just fine. However, protected RTF doesn't have a password feature, so that solution is out. The common thread here is that this is affecting Word documents that are protected for Form Fields. If I unprotect the word document, it prints just fine. However, the form fields are rendered useless unless it's protected, so that solution is out. |
#2
Posted to microsoft.public.word.pagelayout
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Finally, a solution that works!
After months of headaches, we have a solution! I have posted the steps and
screenshots on my blog. http://www.brianstevenson.com/blog/?p=136 Good Luck! |
#3
Posted to microsoft.public.word.pagelayout
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Finally, a solution that works!
A solution for what? Is it even remotely related to Word or is this just
general spam? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brian Stevenson" wrote in message ... After months of headaches, we have a solution! I have posted the steps and screenshots on my blog. http://www.brianstevenson.com/blog/?p=136 Good Luck! |
#4
Posted to microsoft.public.word.pagelayout
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Finally, a solution that works!
I appreciate your concern, however, this is not spam. Look at the parent
thread and you'll see that I started a topic relating to a printing issue in word. Click through to the link in my response and you will see screenshots and steps to fix the printing problem. "Suzanne S. Barnhill" wrote: A solution for what? Is it even remotely related to Word or is this just general spam? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brian Stevenson" wrote in message ... After months of headaches, we have a solution! I have posted the steps and screenshots on my blog. http://www.brianstevenson.com/blog/?p=136 Good Luck! |
#5
Posted to microsoft.public.word.pagelayout
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Finally, a solution that works!
If there is a "parent thread" with a different subject line, it would have
been useful to (a) quote some of that thread and (b) not change the subject line. I'm reading your post in a newsreader with "Hide Read Messages" selected, and it looked like a new post unrelated to anything that had gone before. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brian Stevenson" wrote in message news I appreciate your concern, however, this is not spam. Look at the parent thread and you'll see that I started a topic relating to a printing issue in word. Click through to the link in my response and you will see screenshots and steps to fix the printing problem. "Suzanne S. Barnhill" wrote: A solution for what? Is it even remotely related to Word or is this just general spam? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Brian Stevenson" wrote in message ... After months of headaches, we have a solution! I have posted the steps and screenshots on my blog. http://www.brianstevenson.com/blog/?p=136 Good Luck! |
#6
Posted to microsoft.public.word.pagelayout
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Word 2K - Compressed Text Layout on Screen & Printer - Protected F
I am reposting this solution because I made a mistake in changin the subject
line and clearing out the original message. We ended up contacting Microsoft support on this one and they gave us a solution that fixes this printing problem. On my blog, I have enclosed a picture of what the compressed text looks like if you are wondering if this solution will fix your problem. I can't embed pictures on Microsoft's discussion groups, so creating this page on my blog was needed. I apologize for the mixup. Link to solution: http://www.brianstevenson.com/blog/?p=136 Sincerely, Brian "Brian Stevenson" wrote: Many of our workstations are plagued with a printing problem. We have these protected forms on our Intranet. They will fill out these forms and save/print them. The problem is when they click print, the text condenses and overlaps into a single character per line. So the field descriptor, "First Name" will actually look like the overlap of all those characters in the space single character. This will happen on the screen and on the printed document. There are two [unacceptable] work-arounds to this issue: Firstly, they can go to File Print... select a different printer, Click Close. Then go back to File Print and select the right printer and click "Print". Secondly, they can go to File Print... and click the Properties button for that printer. They can click OK at the properties screen and then click print. The problem IS NOT printer specific. Meaning, it's not an HP print driver issue. To prove this point, I set the default printer in Windows to the PDFCreator printer (a local 3rd party program on the computer). It did the exact same jibberish thing when printing to PDF as it did sending the job to our networked HP Color Laser Jet 5550 and HP Laser Jet 8000 and HP Laser Jet 8500. Furthermore, I captured the PostScript print job to a PRN file. Using a 3rd party program, I sent that PRN file to other printers and it printed with the same text garbage. I viewed the PRN file using GSView (GhostScript) and the same garbage was rendered on the screen. I made the assumption that print drivers were out of date. Nope, we're current. I made the assumption that there was something wrong with the word document, so I selected the entire document and did a CTL+Q to remove all formatting. I reprotected it and it printed with the same squoosed text. I made the assumption that there was some meta data hidden in the document so I acquired a 3rd party program to scrub the document of hidden data. Nope, still garbage when printing. I made the assumption that the word document itself was corrupt. So I recreated FROM SCRATCH and retyped everything with no copy/paste. I reprotected it. Sorry, still have the same text garbage when printing. An observation, it's not just affecting one computer it's affecting what appears to be random computers. What's strange is that we have a 3rd party automation tool to build each one of these computer unattended. So, in theory, they should all be reasonably similar. Another observation, the garbled/compressed text only displays on screen in Normal and Print "View" modes. Not the Web mode. Regardless of what mode it's in, it will always print like crap. Another observation, if I protect the document for Comments or Tracked Changes (not for Form Fields), it prints just fine. Another observation, if we save the document as a protected RTF, it prints just fine. However, protected RTF doesn't have a password feature, so that solution is out. The common thread here is that this is affecting Word documents that are protected for Form Fields. If I unprotect the word document, it prints just fine. However, the form fields are rendered useless unless it's protected, so that solution is out. |
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