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#1
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Word 2003 takes 20secs to open document.
I recently rolled out Office 2003 to a group of staff in
my organization. Everythng went smoothly with the install but now when trying to open documents from a network drive or the desktop the opening of the doc takes about 20 secs. When excel spreadsheet or and access database opens it takes 3-5 secs. When I open word by itself it appears immediately then when we select a document to open it sits there, has a think about it for 20 then opens the doc. Does anyone know the reason for this? Or has anyone come across a similar problem after a 2003 installation? Your help would be appreciated. Jason Langoulant Library I.T. UWA |
#2
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Check the Microsoft Knowledge base article:
http://support.microsoft.com/default...b;en-us;833041 Bob Tulk MOUS(XP/97) "Jason Langoulant" wrote: I recently rolled out Office 2003 to a group of staff in my organization. Everythng went smoothly with the install but now when trying to open documents from a network drive or the desktop the opening of the doc takes about 20 secs. When excel spreadsheet or and access database opens it takes 3-5 secs. When I open word by itself it appears immediately then when we select a document to open it sits there, has a think about it for 20 then opens the doc. Does anyone know the reason for this? Or has anyone come across a similar problem after a 2003 installation? Your help would be appreciated. Jason Langoulant Library I.T. UWA |
#3
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Thanks for your prompt response Bob. I added the
EnableShellDataCaching key to the area stated in the knowledge base article but found no difference in response time. The network location hasn't or doesn't go down during the opening of the document. It does sound like some sort Multiple query thing but our network isn't slow. Excel and Powerpoint documents that are on network drives open up promptly (This includes one spreadsheet we have that is 1.5Mb) Could you add something to the "HKCU\Software\Microsoft\Office\11.0\Common\Op en Find\Microsoft Word\Settings\Open" area that may have an effect? Cheers for your help. Jason Langoulant Library I.T. UWA -----Original Message----- Check the Microsoft Knowledge base article: http://support.microsoft.com/default.aspx?scid=kb;en- us;833041 Bob Tulk MOUS(XP/97) "Jason Langoulant" wrote: I recently rolled out Office 2003 to a group of staff in my organization. Everythng went smoothly with the install but now when trying to open documents from a network drive or the desktop the opening of the doc takes about 20 secs. When excel spreadsheet or and access database opens it takes 3-5 secs. When I open word by itself it appears immediately then when we select a document to open it sits there, has a think about it for 20 then opens the doc. Does anyone know the reason for this? Or has anyone come across a similar problem after a 2003 installation? Your help would be appreciated. Jason Langoulant Library I.T. UWA . |
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