I have a situation where any user that opens a shared template may lock the
template for other users. All corporate templates are stored in a read only
location on a file server. Most documents around the department are based on
these shared templates.

We provide Word 2000 through a Farm of Windows 2000 Citrix Terminal Servers.
When a user calls with a locked template I've noticed through the file server
tools that another user has a lock on that same corporate template indicating
a €œ3€� lock. When I free the lock it fixes the issue for all users until it
happens again.

I found the following article with the same issue. This user explains the
same problem with more detail but no solution.
http://www.freelists.org/archives/wi.../msg00175.html