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Word Printing Problem
WARD PRINTING PROBLEM:
Trying to print a document the hourglass hangs around for an abnormally long time and without the printer being activated. After pressing Control/Alt/Delete, I see "Document is not responding." When I click "End Task" the printer gets activated and the document prints. I have tried all kinds of troubleshooting but unsuccessfully. WHAT ELSE I HAVE DONE: 1. Uninstalled/reinstalled Printer to Epsons instructions, step by step and very carefully. 2. Checked to se if the problem was corrected but unfortunately NO. 3. Uninstalled/reinstalled Office 2003 with the same unsuccessful results. In my view the problem is with the Word and not with the printer. Following is a sample of the error I get when I try to print either on Word or notepad or WordPad. FILES IN THE ERROR REPORT: C:\\DOCUME~1\Owner\Locals~1\Temp\Wer5928diroo\note pad.exe.mdmp C:\\DOCUME~1\Owner\Locals~1\Temp\Wer5928diroo\appc ompat.txt ERROR SIGNATU szAppName:notepad.exe:51.2600.2180 szModName:hungup szMover:0.0.0.0 offset 00000000 (Substitute notepad for word or WordPad) Also, when trying to print a document, a message at the bottom of the Word screen shows €śWard is preparing to background print the Document€ť I further tried to do System Restore, before uninstalling and reinstalling and the process would not go through. A message came up telling me that nothing was changed and to select another date; I did that and again with the same unsuccessful results. It looks to me that I need to scrape everything off my drive and start from scratch. Could anyone help me correct the problem without having to uninstall/reinstall windows XP, homes edition on my Inspiron 2600 laptop? Thank you. Nick |
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