You have not read the entire article, obviously. Moreover, if you are trying
to get to Tools | Customize, there are half a dozen other ways to get to it.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"MorTTime" wrote in message
...
That link uses the Tool menu drop down, that is something I do not have
available in any of my documents. The document1 has it available, but it
doesn't help with any of the other documents already created. Any other
ideas, I have though it had something to do with the Normal.dot but
document1
is based on the normal.dot right? And it is fine. it is like something got
turned off...somewhere. What, where, and how to turn it back on are the
question.

"Jay Freedman" wrote:

See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

MorTTime wrote:
All my documents I've created in Word open without the commands under
these menu items. Yet if I open Word and see Document1 it has all
these commands. I have tried copying a document and resaving without
sucess. Everything I open from my ducoments opens without these
commands. I have looked in help. I have also noticed my customize
command under all the toolbar drop downs is shaded. So I cannot use
them. What happened and any ideas how to fix it. HELP.