I send out Invoices, with the company logo as either a MS Word .doc or .rtf.

Occasionally, a client will email me back and say that the Word attachment
came thru fine, but that the company logo is just that image red - x icon --
ie the logo was not there.

Why is that? Do they have some "setting" that is diff than other clients? If
my OE HTML settings are set to "Send images with messages," shouldn't that
ALWAYS make the logo appear?

Jim

For something like an invoice, I would suggest that you use a .pdf file.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
"JVRudnick" wrote in message
...
I send out Invoices, with the company logo as either a MS Word .doc or
.rtf.

Occasionally, a client will email me back and say that the Word attachment
came thru fine, but that the company logo is just that image red - x
icon --
ie the logo was not there.

Why is that? Do they have some "setting" that is diff than other clients?
If
my OE HTML settings are set to "Send images with messages," shouldn't that
ALWAYS make the logo appear?

Jim

WHICH....is the easy answer....but not the answer that I want.

WHY does this happen when using an MS Word file?

THAT is the question.....and the answer that I await!

:-P

Jim

"Doug Robbins" wrote:

For something like an invoice, I would suggest that you use a .pdf file.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
"JVRudnick" wrote in message
...
I send out Invoices, with the company logo as either a MS Word .doc or
.rtf.

Occasionally, a client will email me back and say that the Word attachment
came thru fine, but that the company logo is just that image red - x
icon --
ie the logo was not there.

Why is that? Do they have some "setting" that is diff than other clients?
If
my OE HTML settings are set to "Send images with messages," shouldn't that
ALWAYS make the logo appear?

Jim

See the article "The graphics in my document have turned into red X's" at:

http://word.mvps.org/FAQs/AppErrors/RedX.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
"JVRudnick" wrote in message
...
WHICH....is the easy answer....but not the answer that I want.

WHY does this happen when using an MS Word file?

THAT is the question.....and the answer that I await!

:-P

Jim

"Doug Robbins" wrote:

For something like an invoice, I would suggest that you use a .pdf file.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
"JVRudnick" wrote in message
...
I send out Invoices, with the company logo as either a MS Word .doc or
.rtf.

Occasionally, a client will email me back and say that the Word
attachment
came thru fine, but that the company logo is just that image red - x
icon --
ie the logo was not there.

Why is that? Do they have some "setting" that is diff than other
clients?
If
my OE HTML settings are set to "Send images with messages," shouldn't
that
ALWAYS make the logo appear?

Jim