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#1
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
KB969604 for Word 2007 was released on 6/8 and was installed on my machine a
couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#3
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Yes, it is known -- at least out here in the world outside the Microsoft campus.
We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#4
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Suzanne/Jay - Thanks for the reply.
This really sucks, as we have add-ins that we have developed that rely on doc variables for data storage. Any recommendations for how we can push MS on this? Is there a defect logged out there somewhere that we can chime in on, as this will impact all of our clients. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#5
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's
door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#6
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
You can try submitting a nastygram through
https://feedback.office.microsoft.co...ice2007&scrx=1. I don't know whether that goes to the same people who appear to be ignoring us. I have already added your post to the comments section of the existing report on the hotfix. I'll look for other ways to escalate the problem and at least get a response. On Sat, 13 Jun 2009 20:38:01 -0700, ThirtySix Software wrote: Suzanne/Jay - Thanks for the reply. This really sucks, as we have add-ins that we have developed that rely on doc variables for data storage. Any recommendations for how we can push MS on this? Is there a defect logged out there somewhere that we can chime in on, as this will impact all of our clients. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#7
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Maybe we should get as many people as possible to submit the following
feedback via https://feedback.office.microsoft.co...e2007&scrx=1.: Security Update KB969604 corrupts Document Variables! The impact of the bug is well stated in the thread starting with Message-ID: in microsoft.public.word.docmanagement ("Potential MAJOR bug in KB969604"). -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Jay Freedman" wrote in message ... You can try submitting a nastygram through https://feedback.office.microsoft.co...ice2007&scrx=1. I don't know whether that goes to the same people who appear to be ignoring us. I have already added your post to the comments section of the existing report on the hotfix. I'll look for other ways to escalate the problem and at least get a response. On Sat, 13 Jun 2009 20:38:01 -0700, ThirtySix Software wrote: Suzanne/Jay - Thanks for the reply. This really sucks, as we have add-ins that we have developed that rely on doc variables for data storage. Any recommendations for how we can push MS on this? Is there a defect logged out there somewhere that we can chime in on, as this will impact all of our clients. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#8
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
This is not a "Potential Major bug" it is very real and very Major. It will
be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#9
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Thanks to all for the replies.
If anyone has a URL to an official bug/issue report that has been submitted to MS please let me know. I'd like to point some folks to this if possible. "Jay Freedman" wrote: You can try submitting a nastygram through https://feedback.office.microsoft.co...ice2007&scrx=1. I don't know whether that goes to the same people who appear to be ignoring us. I have already added your post to the comments section of the existing report on the hotfix. I'll look for other ways to escalate the problem and at least get a response. On Sat, 13 Jun 2009 20:38:01 -0700, ThirtySix Software wrote: Suzanne/Jay - Thanks for the reply. This really sucks, as we have add-ins that we have developed that rely on doc variables for data storage. Any recommendations for how we can push MS on this? Is there a defect logged out there somewhere that we can chime in on, as this will impact all of our clients. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#10
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
FYI, I got this reply from MS on the Partner forum:
Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#11
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Well, let's hope the PG will be more responsive to Steven Du's email than
they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#12
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Another brief update in the partner forum from Steven Du at MS that I thought
I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#13
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
This sounds promising.
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#14
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
FYI, another update from an internal MS contact. This issue is being fixed.
==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#15
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Next time you communicate with your pet contact, perhaps you could ask if
the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem  Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#16
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Yesterday I happened to come across the "Check Updates" line in the
Office Button somewhere and discovered that Office SP2 was _not_ installed in the general updating last week (which installed lots of stuff, like security updates, in Vista). Obviously I was lucky -- but why would MS not have done this to my Office overnight, while it did it to my Windows? On Jun 17, 1:24*am, "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updatesare installed -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. *This is a known issue and they are working on a hotfix at this time. *Additional details (KB article, hotfix, etc.) should be forthcoming soon. *I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...w;en;1214&show... If there is any update, I will post it in the community. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" *it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP * * * *FAQ:http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...d=7e205108-4c2... * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() * *ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this?- |
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#17
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
OK Thanks for the update.
-- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is toensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#18
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
we are beta testing a fix for this from MS, it is looking good and applying
this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#19
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Good to hear, Chris, and thanks for the feedback.
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Chris" wrote in message ... we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#20
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Excellent - now all I have to do is find the KB969604 patch to reinstall
before I can fix it  -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#21
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
You can go to Control Panel | Automatic Updates and tell Windows to reoffer
you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#22
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Yes - if you uninstall an update, Automatic Updates will try to restore it
... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#23
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
This issue has affected us as well. Our company created an add-in for Word 2007 for one of our clients; and this add-in uses document variables to store essential information. Because of KB969604, the add-in no longer works! Now, we had to revamp major sections in our code to get around this problem. "ThirtySix Software" wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#24
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Hello u all,
we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
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#25
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
For the moment, you will have to uninstall SP2. To do that, in the Control
PanelAdd Remove Programs facility, click on the Installed Updates link. -- Hope this helps. Please reply to the newsgroup unless you wish to avail yourself of my services on a paid consulting basis. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only'fix' is to ensure that neither of these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
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#26
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
It seems that a fix may now be available. I have not yet tested it, but see
http://support.microsoft.com/kb/970942/ -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neitherof these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
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#27
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
http://support.microsoft.com/kb/970942/
Now tested - and it does appear to fix the problem with the variables. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Graham Mayor wrote: It seems that a fix may now be available. I have not yet tested it, but see Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neitherof these KB updates are installed -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...2fcontac t%2f If there is any update, I will post it in the community. -------------------------------------------------------------------------------- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was available only as a hotfix (http://support.microsoft.com/kb/969961). That report is still open and unacknowledged. Despite that report, the hotfix evidently was rolled into the security update's general release. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 13 Jun 2009 19:26:01 -0700, ThirtySix Software ThirtySix wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs |
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#28
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
So should we install SP2 and then install the fix, or should we wait
till a fixed SP2 becomes available? What are the benefits of installing SP2? On Jul 2, 7:40*am, "Graham Mayor" wrote: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Graham Mayor wrote: It seems that a fix may now be available. I have not yet tested it, but see Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. *To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message . .. Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure that neitherof these KB updates are installed -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. *This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. *I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...w;en;1214&show... If there is any update, I will post it in the community. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" *it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was |
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#29
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Whether you add it or not rather depends on your approach to updates
generally. Do you work on the permise that Microsoft is constantly improving its product and therefore should be updated as the improvements become available - or do you work on the premise of 'if it ain't broke, don't fix it'? I tend to the former, so at least I am working with the same product as most of the users out there which makes support easier. I would expect the fix to be rolled into a future SP2 revision, or you could install now. The hotlink indicates which files are updated. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Peter T. Daniels wrote: So should we install SP2 and then install the fix, or should we wait till a fixed SP2 becomes available? What are the benefits of installing SP2? On Jul 2, 7:40 am, "Graham Mayor" wrote: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Graham Mayor wrote: It seems that a fix may now be available. I have not yet tested it, but see Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure thatneither of these KB updates are installed -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...w;en;1214&show... If there is any update, I will post it in the community. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was |
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#30
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Well, if they fixed the mistakes in "Chicago" style, that would be a
reason to update ... but normally they offer exciting explanations along the line of "this update adds functionality." On Jul 2, 9:04*am, "Graham Mayor" wrote: Whether you add it or not rather depends on your approach to updates generally. Do you work on the permise that Microsoft is constantly improving its product and therefore should be updated as the improvements become available - or do you work on the premise of 'if it ain't broke, don't fix it'? I tend to the former, so at least I am working with the same product as most of the users out there which makes support easier. I would expect the fix to be rolled into a future SP2 revision, or you could install now. The hotlink indicates which files are updated. -- Graham Mayor - *Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Peter T. Daniels wrote: So should we install SP2 and then install the fix, or should we wait till a fixed SP2 becomes available? What are the benefits of installing SP2? |
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#31
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
The KB article specifically states SP3 suggesting it may be some time before
it's rolled into anything. -- Enjoy, Tony www.WordArticles.com "Graham Mayor" wrote in message .. . Whether you add it or not rather depends on your approach to updates generally. Do you work on the permise that Microsoft is constantly improving its product and therefore should be updated as the improvements become available - or do you work on the premise of 'if it ain't broke, don't fix it'? I tend to the former, so at least I am working with the same product as most of the users out there which makes support easier. I would expect the fix to be rolled into a future SP2 revision, or you could install now. The hotlink indicates which files are updated. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Peter T. Daniels wrote: So should we install SP2 and then install the fix, or should we wait till a fixed SP2 becomes available? What are the benefits of installing SP2? On Jul 2, 7:40 am, "Graham Mayor" wrote: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Graham Mayor wrote: It seems that a fix may now be available. I have not yet tested it, but see Doug Robbins - Word MVP wrote: For the moment, you will have to uninstall SP2. To do that, in the Control PanelAdd Remove Programs facility, click on the Installed Updates link. Doug Robbins - Word MVP, originally posted via msnews.microsoft.com "Alex" wrote in message ... Hello u all, we have installed SP2 from office in this Servicepack is KB969604 already intergrated. i already tried to download kb969604 and then i unistalled it but nothing works. does anyone know where i could download the patch kb970942 where Steven Du is talking about? Cause we are having a major problem with some applications from the company i need to get the update quick. Kindly regards Alex van Duist "Graham Mayor" wrote: Yes - if you uninstall an update, Automatic Updates will try to restore it ... unless of course you have told updates to forget about this one. I will worry about resetting the updates when the fix is available. At the moment the issue with doc variables is far more important than whatever it was that particular update messed around with. There was also a hotfix - Hotfix KB 969961 - which fixed a problem with passwords, but also screwed up the variables. I have not even ventured to investigate what has happened with the password problem as I only use passwords in documents for third parties who ask for them. -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Suzanne S. Barnhill wrote: You can go to Control Panel | Automatic Updates and tell Windows to reoffer you the updates you declined. Not sure whether that applies to ones you've already downloaded and installed, but if you uninstalled it, would it be available for reinstall? "Graham Mayor" wrote in message ... Excellent - now all I have to do is find the KB969604 patch to reinstall before I can fix it -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org Chris wrote: we are beta testing a fix for this from MS, it is looking good and applying this with KB969604 installed resolves the issue (no uninstall required). We are under the impression this will be more generally available towards the end of the Month, so its not far away. "ThirtySix Software" wrote: Graham - The only direct contact we've had with MS is Steven Du over at the MS partner forum (http://social.microsoft.com/Forums/e...eword/threads). The internal info posted above came via someone else who has more "ins" w/ MS than we do. FYI, for those who can't access the partner forum, Steven has posted an update: ===== Dear Partner, I got an update from our Product Team that a solution of this issue has been found and our Product Team is testing a hotfix. The possible hotfix ID is KB970942 and I think it will be published soon. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Graham Mayor" wrote: Next time you communicate with your pet contact, perhaps you could ask if the fix will require the errant KB969604 to be re-installed before it can be fixed and whether it will fix the identical problem in Hotfix KB 969961? It seems that 969604 rolled in the part of the Hotfix that caused the problem Currently the only 'fix' is to ensure thatneither of these KB updates are installed -- Graham Mayor - Word MVP My web sitewww.gmayor.com Word MVP web sitehttp://word.mvps.org ThirtySix Software wrote: FYI, another update from an internal MS contact. This issue is being fixed. ==== I received some details from our Security team. This is a known issue and they are working on a hotfix at this time. Additional details (KB article, hotfix, etc.) should be forthcoming soon. I will keep you posted. "Suzanne S. Barnhill" wrote: This sounds promising. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... Another brief update in the partner forum from Steven Du at MS that I thought I'd share ... sounds like MS is looking at this. ===== Our Product Team told me that they are in the process of investigating this issue and will try them best to work out a solution soon. If there is any update from our Product Team, I will post it in the community. Thank you for your patience. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Suzanne S. Barnhill" wrote: Well, let's hope the PG will be more responsive to Steven Du's email than they have been to the reports on Connect. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "ThirtySix Software" wrote in message ... FYI, I got this reply from MS on the Partner forum: Dear Partner, Thank you for posting in our Partner Online Technical Community. From your description, I understand that any document variables in the document become corrupt after installing the update KB969604 for Word 2007. The document variables become normal after uninstalling the update KB969604. If there has been any misunderstanding, please let me know. I am sorry for any inconvenience you have encountered. According to the steps you listed, I am able to reproduce the issue after installing the update KB969604 on my test machine. To address your concern, I have sent an email to our Product Team to report this issue. In the meantime, you are also welcomed to provide your feedback directly to the product groups via the link below: https://support.microsoft.com/common...w;en;1214&show... If there is any update, I will post it in the community. ---------------------------------------------------------------------------*----- Best regards, Steven Du Partner Online Technical Community "Chris" wrote: This is not a "Potential Major bug" it is very real and very Major. It will be affecting 1000's of applications world wide. This update needs to be withdrawn by Microsoft immediately. "DavidP" wrote: Affecting us, too. Extremely serious. Anyone know how to beat on Microsoft's door. "Jay Freedman" wrote: Yes, it is known -- at least out here in the world outside the Microsoft campus. We reported this bug last month when the suspect part of the update was |
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#32
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
I'm not sure what other information is available for this. One of the other
work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett "ThirtySix Software" wrote: KB969604 for Word 2007 was released on 6/8 and was installed on my machine a couple days ago. Since then, any time I save a document in Word 2007, any document variables in the document become corrupt. If I uninstall KB969604 then the problem goes away. When I reinstall KB969604 the problem comes back. With KB969604 uninstalled, doc variables are properly saved in the settings.xml file as below: w:docVarsw:docVar w:name="MyVar" w:val="This is a test value for a variable"//w:docVars However, with KB969604 installed, doc variables become corrupted when saved. For example: w:docVarsw:docVar w:name="MyVar" w:val="d???_?????????Ä?????????????"//w:docVars We've been able to reproduce this on multiple machines. You can use the steps below to reproduce this: * See if this KB is installed (it was released on 6/8) ... if not, it can be installed from he http://www.microsoft.com/downloads/d...displaylang=en * Open a Word 2007 doc and create a doc variable ... you can do this by creating a simple macro from the Developer tab, then execute the macro ... the macro just needs to be this: Sub Macro1() ActiveDocument.Variables.Add Name:="MyVar", Value:="This is a test value for a variable" End Sub * Save and close your doc ... change the file extension to "zip" and unzip it ... open the "~/word/settings.xml" file and see if your variable is valid or not. * If it's corrupted, then uninstall the KB from Add/Remove programs (make sure the "Show updates" checkbox is selected at the top of the dialog). * Repeat the above steps with a new doc and see if your variable is corrupted. If this is a defect, then it's a major one as all doc variables become corrupted on save. Note that the variables only become corrupted on save ... in memory, the variables are fine ... it's only when the docx is written out that they become corrupted. Can others reproduce this? |
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#33
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Peter, you missed Graham Mayor's posts in this thread on 2 July:
http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett |
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#34
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Note, however, that the hotfix does not "fix" any variables that have
already been corrupted. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "Jay Freedman" wrote in message ... Peter, you missed Graham Mayor's posts in this thread on 2 July: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett |
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#35
Posted to microsoft.public.word.docmanagement
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Potential MAJOR bug in KB969604?
Cheers Jay
Your right, I missed Grahams response. KB970942 does seem to have resolved the issue. Apart from all the existing screwed documents! Cheers + All the best - Peter Glad to see there's still some Word MVP's around. "Jay Freedman" wrote: Peter, you missed Graham Mayor's posts in this thread on 2 July: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett |
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#36
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Potential MAJOR bug in KB969604?
I still wish someone would explain _why_ I should install SP2, which
is still sitting there in "Available Updates" labeled "important." What does it do? Then I would of course immediately install the hotfix. Or will there be an SP2A that fixes the problem in the first place? On Jul 9, 10:40*pm, "Suzanne S. Barnhill" wrote: Note, however, that the hotfix does not "fix" any variables that have already been corrupted. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USAhttp://word.mvps.org "Jay Freedman" wrote in message ... Peter, you missed Graham Mayor's posts in this thread on 2 July: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP * * * *FAQ:http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. *One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. *It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. *I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett- |
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#37
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Potential MAJOR bug in KB969604?
Or will there be an SP2A that fixes the problem in the first place?
I am still waiting for any official word on this, but that, actually, is an interesting question to which I would guess the answer is no, but I don't know for sure. SP2 causes a problem. There is a hotfix. The hotfix causes a serious problem. There is another hotfix. So, you would need to install two hotfixes if the protected forms problem affected you. -- Enjoy, Tony www.WordArticles.com "Peter T. Daniels" wrote in message ... I still wish someone would explain _why_ I should install SP2, which is still sitting there in "Available Updates" labeled "important." What does it do? Then I would of course immediately install the hotfix. Or will there be an SP2A that fixes the problem in the first place? On Jul 9, 10:40 pm, "Suzanne S. Barnhill" wrote: Note, however, that the hotfix does not "fix" any variables that have already been corrupted. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USAhttp://word.mvps.org "Jay Freedman" wrote in message ... Peter, you missed Graham Mayor's posts in this thread on 2 July: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP FAQ:http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett- |
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#38
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Potential MAJOR bug in KB969604?
I don't use or expect to use protected forms, but maybe I do use other
stuff that's affected by SP2. Why won't anyone say what it does? On Jul 10, 10:17*am, "Tony Jollans" My forename at my surname dot com wrote: Or will there be an SP2A that fixes the problem in the first place? I am still waiting for any official word on this, but that, actually, is an interesting question to which I would guess the answer is no, but I don't know for sure. SP2 causes a problem. There is a hotfix. The hotfix causes a serious problem. There is another hotfix. So, you would need to install two hotfixes if the protected forms problem affected you. -- Enjoy, Tony *www.WordArticles.com "Peter T. Daniels" wrote in ... I still wish someone would explain _why_ I should install SP2, which is still sitting there in "Available Updates" labeled "important." What does it do? Then I would of course immediately install the hotfix. Or will there be an SP2A that fixes the problem in the first place? On Jul 9, 10:40 pm, "Suzanne S. Barnhill" wrote: Note, however, that the hotfix does not "fix" any variables that have already been corrupted. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USAhttp://word.mvps.org "Jay Freedman" wrote in message .. . Peter, you missed Graham Mayor's posts in this thread on 2 July: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP FAQ:http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett-- |
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#39
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Potential MAJOR bug in KB969604?
Please don't go all paranoid on us. g
http://support.microsoft.com/kb/953195 says what SP2 does. Unfortunately, it does so in typical Microsoft fashion -- everything it says is true, and you won't understand most of it unless you have an encyclopedic background knowledge of Office features and foibles. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Fri, 10 Jul 2009 09:43:01 -0700 (PDT), "Peter T. Daniels" wrote: I don't use or expect to use protected forms, but maybe I do use other stuff that's affected by SP2. Why won't anyone say what it does? On Jul 10, 10:17*am, "Tony Jollans" My forename at my surname dot com wrote: Or will there be an SP2A that fixes the problem in the first place? I am still waiting for any official word on this, but that, actually, is an interesting question to which I would guess the answer is no, but I don't know for sure. SP2 causes a problem. There is a hotfix. The hotfix causes a serious problem. There is another hotfix. So, you would need to install two hotfixes if the protected forms problem affected you. -- Enjoy, Tony *www.WordArticles.com "Peter T. Daniels" wrote in ... I still wish someone would explain _why_ I should install SP2, which is still sitting there in "Available Updates" labeled "important." What does it do? Then I would of course immediately install the hotfix. Or will there be an SP2A that fixes the problem in the first place? On Jul 9, 10:40 pm, "Suzanne S. Barnhill" wrote: Note, however, that the hotfix does not "fix" any variables that have already been corrupted. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USAhttp://word.mvps.org "Jay Freedman" wrote in message .. . Peter, you missed Graham Mayor's posts in this thread on 2 July: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP FAQ:http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett-- |
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#40
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Potential MAJOR bug in KB969604?
Thanks -- wouldn't it be sensible of them to provide this link along
with the invitation to make the update? On Jul 10, 7:56*pm, Jay Freedman wrote: Please don't go all paranoid on us. g http://support.microsoft.com/kb/953195says what SP2 does. Unfortunately, it does so in typical Microsoft fashion -- everything it says is true, and you won't understand most of it unless you have an encyclopedic background knowledge of Office features and foibles. -- Regards, Jay Freedman Microsoft Word MVP * * * *FAQ:http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Fri, 10 Jul 2009 09:43:01 -0700 (PDT), "Peter T. Daniels" wrote: I don't use or expect to use protected forms, but maybe I do use other stuff that's affected by SP2. Why won't anyone say what it does? On Jul 10, 10:17*am, "Tony Jollans" My forename at my surname dot com wrote: Or will there be an SP2A that fixes the problem in the first place? I am still waiting for any official word on this, but that, actually, is an interesting question to which I would guess the answer is no, but I don't know for sure. SP2 causes a problem. There is a hotfix. The hotfix causes a serious problem. There is another hotfix. So, you would need to install two hotfixes if the protected forms problem affected you. -- Enjoy, Tony *www.WordArticles.com "Peter T. Daniels" wrote in ... I still wish someone would explain _why_ I should install SP2, which is still sitting there in "Available Updates" labeled "important." What does it do? Then I would of course immediately install the hotfix. Or will there be an SP2A that fixes the problem in the first place? On Jul 9, 10:40 pm, "Suzanne S. Barnhill" wrote: Note, however, that the hotfix does not "fix" any variables that have already been corrupted. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USAhttp://word.mvps.org "Jay Freedman" wrote in message .. . Peter, you missed Graham Mayor's posts in this thread on 2 July: http://support.microsoft.com/kb/970942/ Now tested - and it does appear to fix the problem with the variables. -- Regards, Jay Freedman Microsoft Word MVP FAQ:http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Thu, 9 Jul 2009 17:32:01 -0700, Tont wrote: I'm not sure what other information is available for this. One of the other work arounds is to save the document/template in Word 2003 ".doc" ".dot" format. It seems like it's only the Word 2007 document formats (docx, docm, dotx and dotm) that are affected. I realise that this impractical for many organisations. Could someone with the appropriate Microsoft contacts keep this tread updated so that we're aware of when a fix (other than removing KB969604) is available to this issue. Many thanks to all - Peter Hewett--- |
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