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#1
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Has anyone noticed in the last couple of days that Word hangs ?
Since Tuesday, word has been hanging when trying to open a document.
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#2
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I doubt the rest of the world has had this problem since Tuesday,
and because the rest of the world does not revolve around you (sorry to be the bearer of the truth), the rest of the world probably has not noticed that you may have experienced this problem in the last couple of days. Version of Word? Version of Windows? Standalone computer or network? Does the problem occur with one particular document, or with all existing documents, or with all new documents, or ??? A few possibilities come to mind: 1. Right-click on the My Computer icon on the Windows desktop, left-click on Disconnect Network Drive, and disconnect any mapped drives that are not currently available. 2. If you are using Symantec/Norton Antivirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. 3. See http://support.microsoft.com/?kbid=830561 "Documents that have attached templates take a long time to open in Word 2002 and in Word 2003". Kathy wrote: Since Tuesday, word has been hanging when trying to open a document. |
#3
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Ok, I will be more specific. First, I am a help desk manager at a
corporation. We have automatic updates for Symantec and the Windows Updates. We are all on Win XP. Some of us are using Office 2003 and others are using Office XP. The common thread seems to be documents that are on the Network. Even downloading them to the hard drive and then trying to launch them will take Word about 5 minutes to launch. It doesn't matter if Word is already open or not, it still runs slow. Opening a Word document on Internet Explorer freezes IE. We started getting complaints on Tuesday of this week. More complaints came in on Wed. We have tested this ourselves in the technical dept and the same thing happens. We have checked Symantec which we have the Enterprise version of and there is nothing there regarding the Office Plug in to turn off. We have checked Office Update to see if some update was recently done that is causing this problem. Posting this out here was my way to see if anyone else was having problems with Word or even Excel being very slow. |
#4
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On Thu, 29 Sep 2005 11:59:04 -0700, "Kathy"
wrote: Ok, I will be more specific. First, I am a help desk manager at a corporation. We have automatic updates for Symantec and the Windows Updates. We are all on Win XP. Some of us are using Office 2003 and others are using Office XP. The common thread seems to be documents that are on the Network. Even downloading them to the hard drive and then trying to launch them will take Word about 5 minutes to launch. It doesn't matter if Word is already open or not, it still runs slow. Opening a Word document on Internet Explorer freezes IE. We started getting complaints on Tuesday of this week. More complaints came in on Wed. We have tested this ourselves in the technical dept and the same thing happens. We have checked Symantec which we have the Enterprise version of and there is nothing there regarding the Office Plug in to turn off. We have checked Office Update to see if some update was recently done that is causing this problem. Posting this out here was my way to see if anyone else was having problems with Word or even Excel being very slow. This sounds like the kind of problem you get when documents are based on templates that are stored on a server, and that server either goes offline or has been renamed. Word waits for a response from the server until a timeout occurs. Did anything like that happen to a server on your network on Tuesday? -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#5
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Well, we read some problems from another site and it seems that there is a
bug in using a template. When you save the doc, it stores in Templates and Add-ins the original location from which it came. In my case, it came from a server that was shut down as of friday. We have done a temporary fix where we changed the ds name from the older server to point to the new server. This is only temporary. The fix from Microsoft prevents this from happening again but the old docs already created have the information stored in them still pointing to the old server. We understand MS has a fix we can run...hopefully to help fix documents already created. We have contacted them. "Jay Freedman" wrote: On Thu, 29 Sep 2005 11:59:04 -0700, "Kathy" wrote: Ok, I will be more specific. First, I am a help desk manager at a corporation. We have automatic updates for Symantec and the Windows Updates. We are all on Win XP. Some of us are using Office 2003 and others are using Office XP. The common thread seems to be documents that are on the Network. Even downloading them to the hard drive and then trying to launch them will take Word about 5 minutes to launch. It doesn't matter if Word is already open or not, it still runs slow. Opening a Word document on Internet Explorer freezes IE. We started getting complaints on Tuesday of this week. More complaints came in on Wed. We have tested this ourselves in the technical dept and the same thing happens. We have checked Symantec which we have the Enterprise version of and there is nothing there regarding the Office Plug in to turn off. We have checked Office Update to see if some update was recently done that is causing this problem. Posting this out here was my way to see if anyone else was having problems with Word or even Excel being very slow. This sounds like the kind of problem you get when documents are based on templates that are stored on a server, and that server either goes offline or has been renamed. Word waits for a response from the server until a timeout occurs. Did anything like that happen to a server on your network on Tuesday? -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#6
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Graham Mayor posted the following solution in November 2004. I expect that
it works but haven't tried it. You could run the following macro on a folder and it will apply the normal template to all the documents in that folder. Enter the path to normal.dot in the relevant place near the end of the macro to reflect your own installation: Sub ApplyNormalTemplate() Dim myFile As String Dim PathToUse As String Dim myDoc As Document With Dialogs(wdDialogCopyFile) If .Display 0 Then PathToUse = .Directory Else MsgBox "Cancelled by User" Exit Sub End If End With If Documents.Count 0 Then Documents.Close Savechanges:=wdPromptToSaveChanges End If If Left(PathToUse, 1) = Chr(34) Then PathToUse = Mid(PathToUse, 2, Len(PathToUse) - 2) End If myFile = Dir$(PathToUse & "*.doc") While myFile "" Set myDoc = Documents.Open(PathToUse & myFile) ActiveDocument.AttachedTemplate = "D:\Word Templates\normal.dot" myDoc.Close Savechanges:=wdSaveChanges myFile = Dir$() Wend End Sub See http://www.gmayor.com/installing_macro.htm - Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Hope this helps, -- Charles Kenyon Word New User FAQ & Web Directory: http://addbalance.com/word Intermediate User's Guide to Microsoft Word (supplemented version of Microsoft's Legal Users' Guide) http://addbalance.com/usersguide See also the MVP FAQ: http://word.mvps.org/FAQs/ which is awesome! --------- --------- --------- --------- --------- --------- This message is posted to a newsgroup. Please post replies and questions to the newsgroup so that others can learn from my ignorance and your wisdom. "Kathy" wrote in message ... Well, we read some problems from another site and it seems that there is a bug in using a template. When you save the doc, it stores in Templates and Add-ins the original location from which it came. In my case, it came from a server that was shut down as of friday. We have done a temporary fix where we changed the ds name from the older server to point to the new server. This is only temporary. The fix from Microsoft prevents this from happening again but the old docs already created have the information stored in them still pointing to the old server. We understand MS has a fix we can run...hopefully to help fix documents already created. We have contacted them. "Jay Freedman" wrote: On Thu, 29 Sep 2005 11:59:04 -0700, "Kathy" wrote: Ok, I will be more specific. First, I am a help desk manager at a corporation. We have automatic updates for Symantec and the Windows Updates. We are all on Win XP. Some of us are using Office 2003 and others are using Office XP. The common thread seems to be documents that are on the Network. Even downloading them to the hard drive and then trying to launch them will take Word about 5 minutes to launch. It doesn't matter if Word is already open or not, it still runs slow. Opening a Word document on Internet Explorer freezes IE. We started getting complaints on Tuesday of this week. More complaints came in on Wed. We have tested this ourselves in the technical dept and the same thing happens. We have checked Symantec which we have the Enterprise version of and there is nothing there regarding the Office Plug in to turn off. We have checked Office Update to see if some update was recently done that is causing this problem. Posting this out here was my way to see if anyone else was having problems with Word or even Excel being very slow. This sounds like the kind of problem you get when documents are based on templates that are stored on a server, and that server either goes offline or has been renamed. Word waits for a response from the server until a timeout occurs. Did anything like that happen to a server on your network on Tuesday? -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org |
#7
Posted to microsoft.public.word.docmanagement
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Has anyone noticed in the last couple of days that Word hangs ?
Months after this post (1/3/06), after updating Office 2003 and Norton
Internet Security, I found that Word 2003 would not fully open at all unless I either 1) opened it from the command line with add-ins disabled ("winword.exe /a"), or 2) ran Microsoft Office Application Recovery each time. With method 2, opening a file from within Word would again cause it to hang. Sometimes I would eventually get a Help message about a problem with virus scanning. I used a suggestion at the MVP site to disable Norton's Office Add-in (on the Miscellaneous page of Norton Anti-virus options), and now Word opens properly. I DON'T get the message about files being checked for viruses when they're opened, but at least they can be opened. "Kathy" wrote: Since Tuesday, word has been hanging when trying to open a document. |
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