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#1
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Running Virus Scan in Word 2003
I just installed Word 2003 and when it launches it displays 'Running Virus
Scan'. I have searched the message boards and Internet and all the solutions basically say the same thing. Disable the Norton Office Plug-in. We aren't running Norton Anti-Virus. We are running Symantec's virus protection. Version 9.0.0.338. All the controls are set on the server side, not the client side. I can't locate any setting that resemble an Office Plug-in. I have found a word around that is OK. Start Word with a /a which bypasses all the plug-ins. This is a solution that I can live with for a time. However, I do have some plug-ins that I would want to load automatically. Adobe PDF for one. Does anyone have any other suggestions as to how to get around this problem? Thanks in advance, Gilley |
#2
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Running Virus Scan in Word 2003
Symantec and Norton are the same company. Symantec Corporate
Edition is a volume-license product, so you should be able to get help for this problem from your company's computer support staff. If you had an older version of Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. Use My Computer or Windows Explorer to search for a file named OFFICEAV.DLL on your hard drive (be sure to include system and hidden files/folders in your search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" to unregister the DLL. Gilley wrote: I just installed Word 2003 and when it launches it displays 'Running Virus Scan'. I have searched the message boards and Internet and all the solutions basically say the same thing. Disable the Norton Office Plug-in. We aren't running Norton Anti-Virus. We are running Symantec's virus protection. Version 9.0.0.338. All the controls are set on the server side, not the client side. I can't locate any setting that resemble an Office Plug-in. I have found a word around that is OK. Start Word with a /a which bypasses all the plug-ins. This is a solution that I can live with for a time. However, I do have some plug-ins that I would want to load automatically. Adobe PDF for one. Does anyone have any other suggestions as to how to get around this problem? Thanks in advance, Gilley |
#3
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Running Virus Scan in Word 2003
As always your response was quick and included needed details.
However, the officeav.dll file was not on my computer. We haven't ever installed Norton AV and even if we had, I rebuilt my computer about 3 months ago and I didn't install it when reinstalling all my apps. Do you have any other suggestions? Thanks again, Gilley "garfield-n-odie" wrote: Symantec and Norton are the same company. Symantec Corporate Edition is a volume-license product, so you should be able to get help for this problem from your company's computer support staff. If you had an older version of Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. Use My Computer or Windows Explorer to search for a file named OFFICEAV.DLL on your hard drive (be sure to include system and hidden files/folders in your search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" to unregister the DLL. Gilley wrote: I just installed Word 2003 and when it launches it displays 'Running Virus Scan'. I have searched the message boards and Internet and all the solutions basically say the same thing. Disable the Norton Office Plug-in. We aren't running Norton Anti-Virus. We are running Symantec's virus protection. Version 9.0.0.338. All the controls are set on the server side, not the client side. I can't locate any setting that resemble an Office Plug-in. I have found a word around that is OK. Start Word with a /a which bypasses all the plug-ins. This is a solution that I can live with for a time. However, I do have some plug-ins that I would want to load automatically. Adobe PDF for one. Does anyone have any other suggestions as to how to get around this problem? Thanks in advance, Gilley |
#4
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Running Virus Scan in Word 2003
Did you include hidden and system files and folders in the search
options? McAfee and AVG antivirus products also install their own Office plugins that are similar to the Norton Office Plugin. Have you ever installed either of those? Gilley wrote: As always your response was quick and included needed details. However, the officeav.dll file was not on my computer. We haven't ever installed Norton AV and even if we had, I rebuilt my computer about 3 months ago and I didn't install it when reinstalling all my apps. Do you have any other suggestions? Thanks again, Gilley "garfield-n-odie" wrote: Symantec and Norton are the same company. Symantec Corporate Edition is a volume-license product, so you should be able to get help for this problem from your company's computer support staff. If you had an older version of Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. Use My Computer or Windows Explorer to search for a file named OFFICEAV.DLL on your hard drive (be sure to include system and hidden files/folders in your search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" to unregister the DLL. Gilley wrote: I just installed Word 2003 and when it launches it displays 'Running Virus Scan'. I have searched the message boards and Internet and all the solutions basically say the same thing. Disable the Norton Office Plug-in. We aren't running Norton Anti-Virus. We are running Symantec's virus protection. Version 9.0.0.338. All the controls are set on the server side, not the client side. I can't locate any setting that resemble an Office Plug-in. I have found a word around that is OK. Start Word with a /a which bypasses all the plug-ins. This is a solution that I can live with for a time. However, I do have some plug-ins that I would want to load automatically. Adobe PDF for one. Does anyone have any other suggestions as to how to get around this problem? Thanks in advance, Gilley |
#5
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Running Virus Scan in Word 2003
I did include hidden and system files and folders in the search. As far as I
know, the only anti-virus program installed in Symantec. Thanks for your help. I will keep digging and post what I find. Another question, how do I get the toolbars to retain their position? The only posts I have found regarding this involve Adobe Acrobat 7. I have Acrobat 6 Pro. I am wondering if it is because I am loading Word with the /a switch to bypass the plugins. Thanks again, Gilley "garfield-n-odie" wrote: Did you include hidden and system files and folders in the search options? McAfee and AVG antivirus products also install their own Office plugins that are similar to the Norton Office Plugin. Have you ever installed either of those? Gilley wrote: As always your response was quick and included needed details. However, the officeav.dll file was not on my computer. We haven't ever installed Norton AV and even if we had, I rebuilt my computer about 3 months ago and I didn't install it when reinstalling all my apps. Do you have any other suggestions? Thanks again, Gilley "garfield-n-odie" wrote: Symantec and Norton are the same company. Symantec Corporate Edition is a volume-license product, so you should be able to get help for this problem from your company's computer support staff. If you had an older version of Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. Use My Computer or Windows Explorer to search for a file named OFFICEAV.DLL on your hard drive (be sure to include system and hidden files/folders in your search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" to unregister the DLL. Gilley wrote: I just installed Word 2003 and when it launches it displays 'Running Virus Scan'. I have searched the message boards and Internet and all the solutions basically say the same thing. Disable the Norton Office Plug-in. We aren't running Norton Anti-Virus. We are running Symantec's virus protection. Version 9.0.0.338. All the controls are set on the server side, not the client side. I can't locate any setting that resemble an Office Plug-in. I have found a word around that is OK. Start Word with a /a which bypasses all the plug-ins. This is a solution that I can live with for a time. However, I do have some plug-ins that I would want to load automatically. Adobe PDF for one. Does anyone have any other suggestions as to how to get around this problem? Thanks in advance, Gilley |
#6
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Running Virus Scan in Word 2003
Thank you for all your help. I uninstalled the Office Basic version and
installed the Office Standard version. Everything seems to be working great now! No Virus Scan and the toolbars are retaining their positions. THANK YOU THANK YOU THANK YOU! "Gilley" wrote: I did include hidden and system files and folders in the search. As far as I know, the only anti-virus program installed in Symantec. Thanks for your help. I will keep digging and post what I find. Another question, how do I get the toolbars to retain their position? The only posts I have found regarding this involve Adobe Acrobat 7. I have Acrobat 6 Pro. I am wondering if it is because I am loading Word with the /a switch to bypass the plugins. Thanks again, Gilley "garfield-n-odie" wrote: Did you include hidden and system files and folders in the search options? McAfee and AVG antivirus products also install their own Office plugins that are similar to the Norton Office Plugin. Have you ever installed either of those? Gilley wrote: As always your response was quick and included needed details. However, the officeav.dll file was not on my computer. We haven't ever installed Norton AV and even if we had, I rebuilt my computer about 3 months ago and I didn't install it when reinstalling all my apps. Do you have any other suggestions? Thanks again, Gilley "garfield-n-odie" wrote: Symantec and Norton are the same company. Symantec Corporate Edition is a volume-license product, so you should be able to get help for this problem from your company's computer support staff. If you had an older version of Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. Use My Computer or Windows Explorer to search for a file named OFFICEAV.DLL on your hard drive (be sure to include system and hidden files/folders in your search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" to unregister the DLL. Gilley wrote: I just installed Word 2003 and when it launches it displays 'Running Virus Scan'. I have searched the message boards and Internet and all the solutions basically say the same thing. Disable the Norton Office Plug-in. We aren't running Norton Anti-Virus. We are running Symantec's virus protection. Version 9.0.0.338. All the controls are set on the server side, not the client side. I can't locate any setting that resemble an Office Plug-in. I have found a word around that is OK. Start Word with a /a which bypasses all the plug-ins. This is a solution that I can live with for a time. However, I do have some plug-ins that I would want to load automatically. Adobe PDF for one. Does anyone have any other suggestions as to how to get around this problem? Thanks in advance, Gilley |
#7
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Running Virus Scan in Word 2003
Glad you got it to work, and thanks for reporting the solution
that worked for you. Reinstalling Office (or installing a different Office 2003 edition) should not have made any difference in this case, but as long as it works... Gilley wrote: Thank you for all your help. I uninstalled the Office Basic version and installed the Office Standard version. Everything seems to be working great now! No Virus Scan and the toolbars are retaining their positions. THANK YOU THANK YOU THANK YOU! "Gilley" wrote: I did include hidden and system files and folders in the search. As far as I know, the only anti-virus program installed in Symantec. Thanks for your help. I will keep digging and post what I find. Another question, how do I get the toolbars to retain their position? The only posts I have found regarding this involve Adobe Acrobat 7. I have Acrobat 6 Pro. I am wondering if it is because I am loading Word with the /a switch to bypass the plugins. Thanks again, Gilley "garfield-n-odie" wrote: Did you include hidden and system files and folders in the search options? McAfee and AVG antivirus products also install their own Office plugins that are similar to the Norton Office Plugin. Have you ever installed either of those? Gilley wrote: As always your response was quick and included needed details. However, the officeav.dll file was not on my computer. We haven't ever installed Norton AV and even if we had, I rebuilt my computer about 3 months ago and I didn't install it when reinstalling all my apps. Do you have any other suggestions? Thanks again, Gilley "garfield-n-odie" wrote: Symantec and Norton are the same company. Symantec Corporate Edition is a volume-license product, so you should be able to get help for this problem from your company's computer support staff. If you had an older version of Norton Antivirus installed on the computer before you got Symantec Corporate Edition, then the Office Plugin from the older version could still be registered in Windows even if you have uninstalled the older version. Use My Computer or Windows Explorer to search for a file named OFFICEAV.DLL on your hard drive (be sure to include system and hidden files/folders in your search options). If you find it, note the folder where it is located, and use the "regsvr32 /u" method described in http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" to unregister the DLL. Gilley wrote: I just installed Word 2003 and when it launches it displays 'Running Virus Scan'. I have searched the message boards and Internet and all the solutions basically say the same thing. Disable the Norton Office Plug-in. We aren't running Norton Anti-Virus. We are running Symantec's virus protection. Version 9.0.0.338. All the controls are set on the server side, not the client side. I can't locate any setting that resemble an Office Plug-in. I have found a word around that is OK. Start Word with a /a which bypasses all the plug-ins. This is a solution that I can live with for a time. However, I do have some plug-ins that I would want to load automatically. Adobe PDF for one. Does anyone have any other suggestions as to how to get around this problem? Thanks in advance, Gilley |
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