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Default duplex printing

I am having problems printing on both sides of the paper. I am using
Microsoft Word 2003. I have tried the following, which did not work:

File Print Click on Options link clicked the checkboxes 'front of the
sheet' and 'back of the sheet' under the options for duplex printing.

My co-worker is able to print on both sides to the same printer. Thus, I
know the printer is capable of duplex printing. However, she has different
options in her Page Layout tab that allow for duplex printing.

Please Help!

 
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