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#1
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HELP! Pages printing small on some computers, not others!
One of our editors recently pulled a document (about 2 years old) out of the
server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed |
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#2
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HELP! Pages printing small on some computers, not others!
Hi Ed:
Chances are, that's because there is one comment that has not been properly deleted. If you look in ToolsOptionsTrack changes and clear the "Use balloons" checkbox, all should come right. Cheers On 17/1/07 8:35 AM, in article , "Ed" wrote: One of our editors recently pulled a document (about 2 years old) out of the server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed -- Please reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 |
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#3
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HELP! Pages printing small on some computers, not others!
We thought about that. But this was an already-published document from over
a year ago, which means all comments *should* have been cleared. At least, it wouldn't have been published if it didn't print right then. And no one made comments after retrieving it - the editors just wanted to print it. And it does print fine on one machine - it just scales down on two others. Can it only be a comment? Ed "John McGhie [MVP - Word and Word Macintosh]" wrote in message ... Hi Ed: Chances are, that's because there is one comment that has not been properly deleted. If you look in ToolsOptionsTrack changes and clear the "Use balloons" checkbox, all should come right. Cheers On 17/1/07 8:35 AM, in article , "Ed" wrote: One of our editors recently pulled a document (about 2 years old) out of the server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed -- Please reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 |
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#4
Posted to microsoft.public.word.docmanagement
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HELP! Pages printing small on some computers, not others!
Display the Reviewing toolbar, click the arrow beside Reject Change/Delete
Comment, and select Delete All Comments in Document. If this doesn't clear the problem, try accepting all the changes (just in case there is any other surviving markup). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... We thought about that. But this was an already-published document from over a year ago, which means all comments *should* have been cleared. At least, it wouldn't have been published if it didn't print right then. And no one made comments after retrieving it - the editors just wanted to print it. And it does print fine on one machine - it just scales down on two others. Can it only be a comment? Ed "John McGhie [MVP - Word and Word Macintosh]" wrote in message ... Hi Ed: Chances are, that's because there is one comment that has not been properly deleted. If you look in ToolsOptionsTrack changes and clear the "Use balloons" checkbox, all should come right. Cheers On 17/1/07 8:35 AM, in article , "Ed" wrote: One of our editors recently pulled a document (about 2 years old) out of the server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed -- Please reply to the newsgroup to maintain the thread. Please do not me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 |
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#5
Posted to microsoft.public.word.docmanagement
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HELP! Pages printing small on some computers, not others!
What I seem to be hearing is that this behavior is _only_ caused by comments
left in the doc, and we shouldn't bother looking for anything else? Ed "Suzanne S. Barnhill" wrote in message ... Display the Reviewing toolbar, click the arrow beside Reject Change/Delete Comment, and select Delete All Comments in Document. If this doesn't clear the problem, try accepting all the changes (just in case there is any other surviving markup). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... We thought about that. But this was an already-published document from over a year ago, which means all comments *should* have been cleared. At least, it wouldn't have been published if it didn't print right then. And no one made comments after retrieving it - the editors just wanted to print it. And it does print fine on one machine - it just scales down on two others. Can it only be a comment? Ed "John McGhie [MVP - Word and Word Macintosh]" wrote in message ... Hi Ed: Chances are, that's because there is one comment that has not been properly deleted. If you look in ToolsOptionsTrack changes and clear the "Use balloons" checkbox, all should come right. Cheers On 17/1/07 8:35 AM, in article , "Ed" wrote: One of our editors recently pulled a document (about 2 years old) out of the server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed -- Please reply to the newsgroup to maintain the thread. Please do not me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 |
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#6
Posted to microsoft.public.word.docmanagement
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HELP! Pages printing small on some computers, not others!
Not really. The fact that the behavior is not consistent from one computer
to another (unless some of the other computers have Word 2000 or earlier) suggests that markup is *not* the issue. But it won't hurt to eliminate it as a possibility. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... What I seem to be hearing is that this behavior is _only_ caused by comments left in the doc, and we shouldn't bother looking for anything else? Ed "Suzanne S. Barnhill" wrote in message ... Display the Reviewing toolbar, click the arrow beside Reject Change/Delete Comment, and select Delete All Comments in Document. If this doesn't clear the problem, try accepting all the changes (just in case there is any other surviving markup). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... We thought about that. But this was an already-published document from over a year ago, which means all comments *should* have been cleared. At least, it wouldn't have been published if it didn't print right then. And no one made comments after retrieving it - the editors just wanted to print it. And it does print fine on one machine - it just scales down on two others. Can it only be a comment? Ed "John McGhie [MVP - Word and Word Macintosh]" wrote in message ... Hi Ed: Chances are, that's because there is one comment that has not been properly deleted. If you look in ToolsOptionsTrack changes and clear the "Use balloons" checkbox, all should come right. Cheers On 17/1/07 8:35 AM, in article , "Ed" wrote: One of our editors recently pulled a document (about 2 years old) out of the server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed -- Please reply to the newsgroup to maintain the thread. Please do not me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 |
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#7
Posted to microsoft.public.word.docmanagement
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HELP! Pages printing small on some computers, not others!
In MacWord 2004, there was a bug (now fixed) that caused this effect if
hidden text was set to print. I've not heard of that bug in WinWord, but it's worth checking. So also make sure, in Tools | Options | Print and View, that "hidden text" is unchecked. But last time someone complained about it, turned out there was surviving markup, it wasn't the bug. As Suzanne says, Word 2000 doesn't offer the "comments/markup in margins" feature, so would never show this problem. Ed wrote: What I seem to be hearing is that this behavior is _only_ caused by comments left in the doc, and we shouldn't bother looking for anything else? Ed |
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#8
Posted to microsoft.public.word.docmanagement
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HELP! Pages printing small on some computers, not others!
Well, it *did* turn out to be Track Changes. Turned off "Use Balloons" and
changed from "Final Showing Markup" to "Final" and all was well again. Thanks so much for your help. Ed "Suzanne S. Barnhill" wrote in message ... Not really. The fact that the behavior is not consistent from one computer to another (unless some of the other computers have Word 2000 or earlier) suggests that markup is *not* the issue. But it won't hurt to eliminate it as a possibility. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... What I seem to be hearing is that this behavior is _only_ caused by comments left in the doc, and we shouldn't bother looking for anything else? Ed "Suzanne S. Barnhill" wrote in message ... Display the Reviewing toolbar, click the arrow beside Reject Change/Delete Comment, and select Delete All Comments in Document. If this doesn't clear the problem, try accepting all the changes (just in case there is any other surviving markup). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... We thought about that. But this was an already-published document from over a year ago, which means all comments *should* have been cleared. At least, it wouldn't have been published if it didn't print right then. And no one made comments after retrieving it - the editors just wanted to print it. And it does print fine on one machine - it just scales down on two others. Can it only be a comment? Ed "John McGhie [MVP - Word and Word Macintosh]" wrote in message ... Hi Ed: Chances are, that's because there is one comment that has not been properly deleted. If you look in ToolsOptionsTrack changes and clear the "Use balloons" checkbox, all should come right. Cheers On 17/1/07 8:35 AM, in article , "Ed" wrote: One of our editors recently pulled a document (about 2 years old) out of the server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed -- Please reply to the newsgroup to maintain the thread. Please do not me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 |
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#9
Posted to microsoft.public.word.docmanagement
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HELP! Pages printing small on some computers, not others!
Well, I'll try not to gloat... g But it would still be worthwhile to track
down what bit of markup is causing the issue and eradicate it. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... Well, it *did* turn out to be Track Changes. Turned off "Use Balloons" and changed from "Final Showing Markup" to "Final" and all was well again. Thanks so much for your help. Ed "Suzanne S. Barnhill" wrote in message ... Not really. The fact that the behavior is not consistent from one computer to another (unless some of the other computers have Word 2000 or earlier) suggests that markup is *not* the issue. But it won't hurt to eliminate it as a possibility. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... What I seem to be hearing is that this behavior is _only_ caused by comments left in the doc, and we shouldn't bother looking for anything else? Ed "Suzanne S. Barnhill" wrote in message ... Display the Reviewing toolbar, click the arrow beside Reject Change/Delete Comment, and select Delete All Comments in Document. If this doesn't clear the problem, try accepting all the changes (just in case there is any other surviving markup). -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Ed" wrote in message ... We thought about that. But this was an already-published document from over a year ago, which means all comments *should* have been cleared. At least, it wouldn't have been published if it didn't print right then. And no one made comments after retrieving it - the editors just wanted to print it. And it does print fine on one machine - it just scales down on two others. Can it only be a comment? Ed "John McGhie [MVP - Word and Word Macintosh]" wrote in message ... Hi Ed: Chances are, that's because there is one comment that has not been properly deleted. If you look in ToolsOptionsTrack changes and clear the "Use balloons" checkbox, all should come right. Cheers On 17/1/07 8:35 AM, in article , "Ed" wrote: One of our editors recently pulled a document (about 2 years old) out of the server archive. It was created with either Word 2000 or 2002, under either Windows 2000 or XP. On her machine and one other, it prints scaled down to a small size, almost as if there were comments in the document (there aren't). One another editor's machine, the same doc sent to the same networked printer prints out just fine. As far as we can tell, it's the same versions of Windows, Word, and printer drivers. What else can we look at that would affect certain machines but not others? (Note: I do know that at least one of the small-printing machines has two monitors installed.) Ed -- Please reply to the newsgroup to maintain the thread. Please do not me unless I ask you to. John McGhie Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 |
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