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#1
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Normal.dot
I have two employees who recently received new computers with Windows XP.
They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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#2
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If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Shelly wrote: I have two employees who recently received new computers with Windows XP. They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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#3
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We do not have Norton AntiVirus but we do have Symantec Winfax could that
make a difference? "garfield-n-odie" wrote: If you're using Symantec/Norton AntiVirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Shelly wrote: I have two employees who recently received new computers with Windows XP. They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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#4
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Could be. See
http://symantec.atgnow.com/consumer/...sultType=5000# .. Shelly wrote: We do not have Norton AntiVirus but we do have Symantec Winfax could that make a difference? "garfield-n-odie" wrote: If you're using Symantec/Norton AntiVirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Shelly wrote: I have two employees who recently received new computers with Windows XP. They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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#5
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Thanks but we have Word 2002. Should I still try removing the Wfwrd2k2.dot?
"garfield-n-odie" wrote: Could be. See http://symantec.atgnow.com/consumer/...sultType=5000# .. Shelly wrote: We do not have Norton AntiVirus but we do have Symantec Winfax could that make a difference? "garfield-n-odie" wrote: If you're using Symantec/Norton AntiVirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Shelly wrote: I have two employees who recently received new computers with Windows XP. They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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#6
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Well, excuuuuuse meeeee, but I can't see your screen from here,
so I have no way of knowing what versions of Word or Winfax you have. Go to http://support.microsoft.com/?scid=fh;[ln];kbhowto or http://www.symantec.com/techsupp/ , and search for the exact error message(s) you're getting. Shelly wrote: Thanks but we have Word 2002. Should I still try removing the Wfwrd2k2.dot? "garfield-n-odie" wrote: Could be. See http://symantec.atgnow.com/consumer/...sultType=5000# .. Shelly wrote: We do not have Norton AntiVirus but we do have Symantec Winfax could that make a difference? "garfield-n-odie" wrote: If you're using Symantec/Norton AntiVirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Shelly wrote: I have two employees who recently received new computers with Windows XP. They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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#7
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My reply was not meant to offend you. I know you didn't know the version.
Sorry to have bothered you and thanks again for the links I won't bother you again. "garfield-n-odie" wrote: Well, excuuuuuse meeeee, but I can't see your screen from here, so I have no way of knowing what versions of Word or Winfax you have. Go to http://support.microsoft.com/?scid=fh;[ln];kbhowto or http://www.symantec.com/techsupp/ , and search for the exact error message(s) you're getting. Shelly wrote: Thanks but we have Word 2002. Should I still try removing the Wfwrd2k2.dot? "garfield-n-odie" wrote: Could be. See http://symantec.atgnow.com/consumer/...sultType=5000# .. Shelly wrote: We do not have Norton AntiVirus but we do have Symantec Winfax could that make a difference? "garfield-n-odie" wrote: If you're using Symantec/Norton AntiVirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Shelly wrote: I have two employees who recently received new computers with Windows XP. They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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#8
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Wfwrd2k2.dot was intended for Word 2000. It does not appear to work
correctly with later versions of Word and should be removed. You can still use fax by printing to the fax driver - see http://www.gmayor.com/fax_from_word.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Shelly wrote: Thanks but we have Word 2002. Should I still try removing the Wfwrd2k2.dot? "garfield-n-odie" wrote: Could be. See http://symantec.atgnow.com/consumer/...sultType=5000# .. Shelly wrote: We do not have Norton AntiVirus but we do have Symantec Winfax could that make a difference? "garfield-n-odie" wrote: If you're using Symantec/Norton AntiVirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. Shelly wrote: I have two employees who recently received new computers with Windows XP. They are now continually having problems with the error message Normal.dot. If they say no to changing the Global Templete the get into a loop they cannot get out of and even if they say yes they have problems. What could be going on? |
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