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#1
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
I just purchased Word with the product key back up. It did not download
properly and I also ordered the backup CD. It won't work without a product key so now I am out $179 and no Word and now I am supposed to pay $49 for a support call. Why can't I just get what I purchased from Microsoft. |
#2
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
Who did you buy your software from? They should have emailed you a product
key. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Mark" wrote in message ... I just purchased Word with the product key back up. It did not download properly and I also ordered the backup CD. It won't work without a product key so now I am out $179 and no Word and now I am supposed to pay $49 for a support call. Why can't I just get what I purchased from Microsoft. |
#3
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
I just purchased as well and received a "Thank you" for my money but no
product key. I've been on since 930 this morning to figure this out. "JoAnn Paules" wrote: Who did you buy your software from? They should have emailed you a product key. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Mark" wrote in message ... I just purchased Word with the product key back up. It did not download properly and I also ordered the backup CD. It won't work without a product key so now I am out $179 and no Word and now I am supposed to pay $49 for a support call. Why can't I just get what I purchased from Microsoft. |
#4
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
"madmiss" wrote in message
... I just purchased as well and received a "Thank you" for my money but no product key. I've been on since 930 this morning to figure this out. Yes, BUT WHERE FROM? |
#5
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
DRI and yes if I had a number for them or email I would be contacting them...
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#6
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
Why is it so hard to get information from you?
What is DRI? (googling brings up hundreds of different hits with those initials). What's the full name of the company? What's the URL for their web site? Are you saying you bought something from a company that has no contact information? Doesn't sound like a wise decision. "madmiss" wrote in message ... : DRI and yes if I had a number for them or email I would be contacting them... : : |
#7
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
I bought it through Microsoft... confirmation is from Microsoft, however it
says the charges will be listed as "DRI*Microsoft". URL is Microsoft. Went through Word 2007 Trial (Microsoft) to activate which routed me to the Microsoft site. I've tried to search on Microsoft website for a "DRI" retailer. Even tried to look up my receipt/order number. |
#8
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
FWIW, if you'd asked, we would have advised against this. The problem with
this route is that you don't get media without paying extra (which makes this route more expensive than buying through Amazon or a local retailer), and if you do want the media, you have to opt for them up front; there's no way to go back and make this choice later. I personally feel much more comfortable having CDs (or DVDs) in hand in case I ever need to reinstall, install on a different computer, or whatever. In addition, there have been (unless you've posted to two separate threads) at least a couple of people in the past couple of days who haven't gotten the promised activation keys, so this route doesn't even work very well from the get-go, it appears. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "madmiss" wrote in message ... I bought it through Microsoft... confirmation is from Microsoft, however it says the charges will be listed as "DRI*Microsoft". URL is Microsoft. Went through Word 2007 Trial (Microsoft) to activate which routed me to the Microsoft site. I've tried to search on Microsoft website for a "DRI" retailer. Even tried to look up my receipt/order number. |
#9
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
its easy to look back and say woulda shoulda now its beside the point. I
guess it is wrong to assume that if I am purchasing something through a corporation like Microsoft I'm going to get what I've paid for, it isnt like its shareware. Off to call the bank. |
#10
Posted to microsoft.public.word.newusers
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Word 2007 did not download it's new no product key
DRI is Digital River, Inc., the service provider for fulfillment of Microsoft Office 2007 License/product purchases.
http://us20.trymicrosoftoffice.com/service.aspx or often the last link on the bottom right of https://store.digitalriver.com/store...isplayHelpPage ================= "madmiss" wrote in message ... its easy to look back and say woulda shoulda now its beside the point. I guess it is wrong to assume that if I am purchasing something through a corporation like Microsoft I'm going to get what I've paid for, it isnt like its shareware. Off to call the bank. -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
#11
Posted to microsoft.public.word.newusers
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Heres the DRI addy
https://store.digitalriver.com/DRHM/...en_US&Env=BASE
"Bob Buckland ?:-)" 75214.226(At Beautiful Downtown)compuserve.com wrote in message ... DRI is Digital River, Inc., the service provider for fulfillment of Microsoft Office 2007 License/product purchases. http://us20.trymicrosoftoffice.com/service.aspx or often the last link on the bottom right of https://store.digitalriver.com/store...isplayHelpPage ================= "madmiss" wrote in message ... its easy to look back and say woulda shoulda now its beside the point. I guess it is wrong to assume that if I am purchasing something through a corporation like Microsoft I'm going to get what I've paid for, it isnt like its shareware. Off to call the bank. -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
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