[Lori]

We are still on Office 2003, some clients are sending documents in 2007. We
installed the 2007 compatibility pack on our systems and now we notice the
following behavior:

1) When the 2007 version was opened and not converted, then do a File
Send as Attachment the extension was changed to wps (works).

2) When the 2007 version was opened and converted to 2003, then do a File
Send as Attachment the extension was removed altogether.

2003 behave themselves. Any ideas why this would be happening?

~Lori

[Graham Mayor]

I am unable to reproduce this behaviour with documents created here in Word
2007 opened in 2003 so it is difficult to imagine what the cause is,
however, try repairing Office 2003 and see
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Lori wrote:
We are still on Office 2003, some clients are sending documents in
2007. We installed the 2007 compatibility pack on our systems and
now we notice the following behavior:

1) When the 2007 version was opened and not converted, then do a
File Send as Attachment the extension was changed to wps (works).

2) When the 2007 version was opened and converted to 2003, then do a
File Send as Attachment the extension was removed altogether.

2003 behave themselves. Any ideas why this would be happening?

~Lori