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#1
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Word closing down
Since I installed Office Professional 2007 in January, I have had increasing
problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#2
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Word closing down
See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#3
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Word closing down
I have tried some of the suggestions in these links and so far they have not
helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#4
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Word closing down
Reinstalling Office won't make any difference whatsoever, and reformatting
your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#5
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Word closing down
First, let me thank you for the helpful advice. Second, I wasn't giving up on
the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#6
Posted to microsoft.public.word.docmanagement
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Word closing down
Normal.dot and especially normal11.dot are not involved (unless loaded as
add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#7
Posted to microsoft.public.word.docmanagement
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Word closing down
I think it must have been normal.dotm that the MS expert must have renamed
but I will do it again. By opening without templates, I meant running winword.exe /a, as suggested in the advice sheet. That didn't help but running word in safe mode by holding down CTRL certainly seemed to stop a crash which was occurring in normal mode, though I have not yet had time (I am rather busy today) to try all the procedures which previously caused crashes. This gives me encouragement. I can at any rate perhaps permanently run Word in safe mode. I will try fixing the registry, though the sheet does not give instructions for Office 2007, only older versions, but I assume it is easily adaptable. Sorry to be so ignorant but how do I identify the add ons I might delete? "Graham Mayor" wrote: Normal.dot and especially normal11.dot are not involved (unless loaded as add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#8
Posted to microsoft.public.word.docmanagement
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Word closing down
The only thing you have to bear in mind for the registry changes is that
Word 2007 is Word 12.0. Substitute 12.0 in the registry paths where described for the earlier versions i.e. rename (to oldData) or delete the Data key - HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data with Word and Outlook closed. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I think it must have been normal.dotm that the MS expert must have renamed but I will do it again. By opening without templates, I meant running winword.exe /a, as suggested in the advice sheet. That didn't help but running word in safe mode by holding down CTRL certainly seemed to stop a crash which was occurring in normal mode, though I have not yet had time (I am rather busy today) to try all the procedures which previously caused crashes. This gives me encouragement. I can at any rate perhaps permanently run Word in safe mode. I will try fixing the registry, though the sheet does not give instructions for Office 2007, only older versions, but I assume it is easily adaptable. Sorry to be so ignorant but how do I identify the add ons I might delete? "Graham Mayor" wrote: Normal.dot and especially normal11.dot are not involved (unless loaded as add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#9
Posted to microsoft.public.word.docmanagement
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Word closing down
I deleted the settings in the registry in data in Word 12, that did not work
and (before I got your reply) in Word 10 as well. Word still closes down when I try and save, so next I'll get rid of the add ins if you could tell me which and what. "Graham Mayor" wrote: The only thing you have to bear in mind for the registry changes is that Word 2007 is Word 12.0. Substitute 12.0 in the registry paths where described for the earlier versions i.e. rename (to oldData) or delete the Data key - HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data with Word and Outlook closed. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I think it must have been normal.dotm that the MS expert must have renamed but I will do it again. By opening without templates, I meant running winword.exe /a, as suggested in the advice sheet. That didn't help but running word in safe mode by holding down CTRL certainly seemed to stop a crash which was occurring in normal mode, though I have not yet had time (I am rather busy today) to try all the procedures which previously caused crashes. This gives me encouragement. I can at any rate perhaps permanently run Word in safe mode. I will try fixing the registry, though the sheet does not give instructions for Office 2007, only older versions, but I assume it is easily adaptable. Sorry to be so ignorant but how do I identify the add ons I might delete? "Graham Mayor" wrote: Normal.dot and especially normal11.dot are not involved (unless loaded as add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#10
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Word closing down
As a postscript to my last reply, when I renamed normal.dotm, it did not
reappear after reopening Word and the program still crashed, so I changed the ..old back to .dotm. The only normal templates in the folder after reopening following renaming were normal.dot, normal11.dot and normalemail.dotm (and, of course, normal.old). I'm in AppData/Roaming/Microsoft/Templates, I hope the right folder. "Graham Mayor" wrote: The only thing you have to bear in mind for the registry changes is that Word 2007 is Word 12.0. Substitute 12.0 in the registry paths where described for the earlier versions i.e. rename (to oldData) or delete the Data key - HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data with Word and Outlook closed. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I think it must have been normal.dotm that the MS expert must have renamed but I will do it again. By opening without templates, I meant running winword.exe /a, as suggested in the advice sheet. That didn't help but running word in safe mode by holding down CTRL certainly seemed to stop a crash which was occurring in normal mode, though I have not yet had time (I am rather busy today) to try all the procedures which previously caused crashes. This gives me encouragement. I can at any rate perhaps permanently run Word in safe mode. I will try fixing the registry, though the sheet does not give instructions for Office 2007, only older versions, but I assume it is easily adaptable. Sorry to be so ignorant but how do I identify the add ons I might delete? "Graham Mayor" wrote: Normal.dot and especially normal11.dot are not involved (unless loaded as add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#11
Posted to microsoft.public.word.docmanagement
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Word closing down
Create a temporary folder eg C:\Temp and move everything out of
AppData/Roaming/Microsoft/Templates into that Temporary folder. Word Options Add Ins will indicate what addins you have loading. It seems likely that one of them is incompatible and causing problems. Do you by any chance have a version of Acrobat installed that is not at least version 8.1.2? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: As a postscript to my last reply, when I renamed normal.dotm, it did not reappear after reopening Word and the program still crashed, so I changed the .old back to .dotm. The only normal templates in the folder after reopening following renaming were normal.dot, normal11.dot and normalemail.dotm (and, of course, normal.old). I'm in AppData/Roaming/Microsoft/Templates, I hope the right folder. "Graham Mayor" wrote: The only thing you have to bear in mind for the registry changes is that Word 2007 is Word 12.0. Substitute 12.0 in the registry paths where described for the earlier versions i.e. rename (to oldData) or delete the Data key - HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data with Word and Outlook closed. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I think it must have been normal.dotm that the MS expert must have renamed but I will do it again. By opening without templates, I meant running winword.exe /a, as suggested in the advice sheet. That didn't help but running word in safe mode by holding down CTRL certainly seemed to stop a crash which was occurring in normal mode, though I have not yet had time (I am rather busy today) to try all the procedures which previously caused crashes. This gives me encouragement. I can at any rate perhaps permanently run Word in safe mode. I will try fixing the registry, though the sheet does not give instructions for Office 2007, only older versions, but I assume it is easily adaptable. Sorry to be so ignorant but how do I identify the add ons I might delete? "Graham Mayor" wrote: Normal.dot and especially normal11.dot are not involved (unless loaded as add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#12
Posted to microsoft.public.word.docmanagement
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Word closing down
No Acrobat. The addins: Scansoft Omnipage was present. I deleted that. It
made no difference. All the other addins appear to be from Microsoft: Active: Person name. Inactive: CustomXML data,Financial Symbol, Headers, footers,Hidden text, Measurement converter, Time. I emptied the Template folder (including the subfolders Document Themes and Original Templates) and restarted Word. I then tried to save a test document and Word immediately closed down. "Graham Mayor" wrote: Create a temporary folder eg C:\Temp and move everything out of AppData/Roaming/Microsoft/Templates into that Temporary folder. Word Options Add Ins will indicate what addins you have loading. It seems likely that one of them is incompatible and causing problems. Do you by any chance have a version of Acrobat installed that is not at least version 8.1.2? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: As a postscript to my last reply, when I renamed normal.dotm, it did not reappear after reopening Word and the program still crashed, so I changed the .old back to .dotm. The only normal templates in the folder after reopening following renaming were normal.dot, normal11.dot and normalemail.dotm (and, of course, normal.old). I'm in AppData/Roaming/Microsoft/Templates, I hope the right folder. "Graham Mayor" wrote: The only thing you have to bear in mind for the registry changes is that Word 2007 is Word 12.0. Substitute 12.0 in the registry paths where described for the earlier versions i.e. rename (to oldData) or delete the Data key - HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data with Word and Outlook closed. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I think it must have been normal.dotm that the MS expert must have renamed but I will do it again. By opening without templates, I meant running winword.exe /a, as suggested in the advice sheet. That didn't help but running word in safe mode by holding down CTRL certainly seemed to stop a crash which was occurring in normal mode, though I have not yet had time (I am rather busy today) to try all the procedures which previously caused crashes. This gives me encouragement. I can at any rate perhaps permanently run Word in safe mode. I will try fixing the registry, though the sheet does not give instructions for Office 2007, only older versions, but I assume it is easily adaptable. Sorry to be so ignorant but how do I identify the add ons I might delete? "Graham Mayor" wrote: Normal.dot and especially normal11.dot are not involved (unless loaded as add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
#13
Posted to microsoft.public.word.docmanagement
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Word closing down
This is certainly a puzzle and I am fast running out of ideas. The fact
that it works in Safe mode suggests there is nothing wrong with the core program. The problem is attributable to some external influence. All the usual suspects have been suggested. Apart from re-installing the printer driver, I cannot think of anything else that would fix it. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: No Acrobat. The addins: Scansoft Omnipage was present. I deleted that. It made no difference. All the other addins appear to be from Microsoft: Active: Person name. Inactive: CustomXML data,Financial Symbol, Headers, footers,Hidden text, Measurement converter, Time. I emptied the Template folder (including the subfolders Document Themes and Original Templates) and restarted Word. I then tried to save a test document and Word immediately closed down. "Graham Mayor" wrote: Create a temporary folder eg C:\Temp and move everything out of AppData/Roaming/Microsoft/Templates into that Temporary folder. Word Options Add Ins will indicate what addins you have loading. It seems likely that one of them is incompatible and causing problems. Do you by any chance have a version of Acrobat installed that is not at least version 8.1.2? -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: As a postscript to my last reply, when I renamed normal.dotm, it did not reappear after reopening Word and the program still crashed, so I changed the .old back to .dotm. The only normal templates in the folder after reopening following renaming were normal.dot, normal11.dot and normalemail.dotm (and, of course, normal.old). I'm in AppData/Roaming/Microsoft/Templates, I hope the right folder. "Graham Mayor" wrote: The only thing you have to bear in mind for the registry changes is that Word 2007 is Word 12.0. Substitute 12.0 in the registry paths where described for the earlier versions i.e. rename (to oldData) or delete the Data key - HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord\Data with Word and Outlook closed. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I think it must have been normal.dotm that the MS expert must have renamed but I will do it again. By opening without templates, I meant running winword.exe /a, as suggested in the advice sheet. That didn't help but running word in safe mode by holding down CTRL certainly seemed to stop a crash which was occurring in normal mode, though I have not yet had time (I am rather busy today) to try all the procedures which previously caused crashes. This gives me encouragement. I can at any rate perhaps permanently run Word in safe mode. I will try fixing the registry, though the sheet does not give instructions for Office 2007, only older versions, but I assume it is easily adaptable. Sorry to be so ignorant but how do I identify the add ons I might delete? "Graham Mayor" wrote: Normal.dot and especially normal11.dot are not involved (unless loaded as add-ins). The default template for Word 2007 is called normal.dotm and it is this one that needs to be renamed. If by "opened word without templates" you mean you still have the same problem when Word is opened in its safe mode (hold the CTRL key whilst starting - and confirm your intention at the prompt) then the problems may run deeper than those suggested fixes are capable of fixing. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: First, let me thank you for the helpful advice. Second, I wasn't giving up on the other suggestions, I was just intending to work slowly through them and with my level of expertise, I thought it would take some time. I therefore did not want to leave acknowledgement of your advice for several days. Renaming the normal template was done by one of the MS boys a few days ago (amongst many other things). I have a normal11.dot as well as a normal.dot and tried removing the former temporarily without effect. I also opened word without templates as suggested in the article without benefit. I shall try and venture into the registry and hope to report back if I may. "Graham Mayor" wrote: Reinstalling Office won't make any difference whatsoever, and reformatting your hard drive is simply overkill. Renaming your normal template, removing any add-ins, renaming the Settings sub key of the Word data key in the registry and even updating the printer driver will be more likley to effect a cure and are covered in the links posted. It is no good just trying a few of the suggestions and then giving up because they haven't worked. You have to run through all of them until you find which is the issue - and if Word crashes along the way, start again with http://www.gmayor.com/what_to_do_when_word_crashes.htm -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: I have tried some of the suggestions in these links and so far they have not helped though it will take me a while to work through all of them. One of the MS second echelon help team has taken control of my computer and made a lot of changes including changing normat.dot because of a problem with inserting addresses from Outlook which I was eventually told was a bug which MS might issue a patch for in time. Since the intervention by the MS team, things with Word seem to have got worse. It has been suggested that I reformat my hard disk which I dread but would reinstalling Office help, even though diagnostics says there is nothing wrong? Would there be a problem with re-registration? "Graham Mayor" wrote: See http://www.gmayor.com/what_to_do_when_word_crashes.htm then http://word.mvps.org/FAQs/AppErrors/...artingWord.htm especially with respect to the normal template and add-ins. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org Bruce wrote: Since I installed Office Professional 2007 in January, I have had increasing problems with Word shutting down when I try and save a document. To begin with, I thought it was with personal templates I had imported from Office XP but now it often closes down when I try and save almost anything, particularly with 'save as'. Microsoft Office Diagnostics shows no problem. I have set options to save as Word 2007 and Word 93-2007 documents to no avail. Saving a document as a template also seems impossible. What can be causing the problem? |
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