I'm not sure what could be causing this. One possibility (though from
your description it seems less likely) is that the "Make hidden markup
visible when opening or saving" option in ToolsOptions, Security tab
is hecked. If it is, make sure to clear it.

See the note in this article:

About displaying tracked changes and comments
http://office.microsoft.com/en-us/as...885221033.aspx

--
Stefan Blom
Microsoft Word MVP


"GwenP" wrote in message
...
They untick the show formatting just before they print and then say
quite
regularly that the formatting changes still print! Not sure but I
suppose
its possible that somewhere along the line the click on the tick box
has not
been actioned somewhere deep in the programming?

"Stefan Blom" wrote:

What option does the user untick? As far as I know, it isn't
possible
to prevent Word from tracking formatting changes; it either tracks
all
changes or no changes at all.

If the user is trying to print markup, but not formatting changes,
she
could accept (or reject) the formatting change before printing.

If the user doesn't want to print the markup at all (but keep it
in
the file), she should choose to print "Document" in the Print
dialog
box.

For more, see

http://www.shaunakelly.com/word/trac...ngesWorks.html.

--
Stefan Blom
Microsoft Word MVP


"GwenP" wrote in message
...
I have a user who swears she unticks the formatting in the show
track changes
when she prints.

Very often it actually still prints the formatting changes.
Is this possible or has anyone else even come across this.

Thanks
GwenP