Am I alone in thinking that it is incredible that Outlook contact
information
cannot easily be used to fill out single letters and faxes in Word?
No, you aren't. But there's nothing I can do about the architecture of
Office other than try to point out its failings in constructive ways to
people who might be able to do something about it.
You may be able to find VBA to do the stuff you want at www.slipstick.com.
If not, I have some creaky old code that might just about do the job.