I am able to open MS Word XP but I cannot open documents. When I try to open
a doc files I get a message file is not available. I also get a message
everytime I try to close the program that the file Normal.dot already exists,
do you want to replace it and you have to click yes, to close the message.
Can anyone advise me how to fix these problems? Thank you.
Dorothy

Both are symptomatic of interference from Norton AntiVirus. Disable its
Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Dorjean" wrote in message
news
I am able to open MS Word XP but I cannot open documents. When I try to
open
a doc files I get a message file is not available. I also get a message
everytime I try to close the program that the file Normal.dot already
exists,
do you want to replace it and you have to click yes, to close the message.
Can anyone advise me how to fix these problems? Thank you.
Dorothy