We have twenty or so machines installed on a win2k sbs network, most if not
all use word either 2003 basic edition or xp. The problem occurs with just
one machine which is the most used for word in that when autotext is saved
into the normal.dot on shutdown word will prompt `changes have been made to
the normal.dot template, do you want to save these changes' or `changes have
been made that affect the global template, do you want to save theses
changes'. Both of these seem like reasonable questions but when we answer yes
to whichever one is there we then get told `the normal.dot template is in use
by another word session, do you want to save the changes anyway.' Obviously
if we answer no all of the changes are lost but if we answer yes then we are
told 'the document is read only or is write protected' and we are then given
a save as screen. We can save the document under another name and then copy
the autotext entries back to the normal.dot but this is a nuisance.
The normal.dot template is stored locally in the default location and no
other system is accessing the templates on this machine.

Any help or advice you can give would be appreciated.

Regards

Bob Walker

See http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org



Rob Walker wrote:
We have twenty or so machines installed on a win2k sbs network, most
if not all use word either 2003 basic edition or xp. The problem
occurs with just one machine which is the most used for word in that
when autotext is saved into the normal.dot on shutdown word will
prompt `changes have been made to the normal.dot template, do you
want to save these changes' or `changes have been made that affect
the global template, do you want to save theses changes'. Both of
these seem like reasonable questions but when we answer yes to
whichever one is there we then get told `the normal.dot template is
in use by another word session, do you want to save the changes
anyway.' Obviously if we answer no all of the changes are lost but if
we answer yes then we are told 'the document is read only or is write
protected' and we are then given a save as screen. We can save the
document under another name and then copy the autotext entries back
to the normal.dot but this is a nuisance.
The normal.dot template is stored locally in the default location and
no other system is accessing the templates on this machine.

Any help or advice you can give would be appreciated.

Regards

Bob Walker