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#1
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The insert command has stopped working in all my Office productsd
The insert command has stopped working in all my Office products. I cannot
insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#2
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The insert command has stopped working in all my Office productsd
See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm
-- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#3
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The insert command has stopped working in all my Office produc
Thanks for the link, Carol, but unfortunately method 1 didn't work. I can
insert everything but "file" and "picture." Would methods 2 & 3 yield a different result? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#4
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The insert command has stopped working in all my Office produc
I cannot guarantee that Whit, as fortunately, I have never had to do that,
but I would certainly try it since the people who wrote that solution are pretty much experts in the field. If you have tried that and it isn't helpful, please post back here. -- Carol A. Bratt, MCP "CWhit" wrote: Thanks for the link, Carol, but unfortunately method 1 didn't work. I can insert everything but "file" and "picture." Would methods 2 & 3 yield a different result? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#5
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The insert command has stopped working in all my Office produc
I find that the insert command works with everything but insert "file" and
insert "picture from file" -- all other insert commands work. So it is "file" that is the problem. Does this make sense? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#6
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The insert command has stopped working in all my Office produc
Ok Whit, I have read and re-read your post and I have gone back and looked at
Word, PowerPoint and Publisher and I don't have I don't have "file" as a choice under insert, nor was I able to customize my menu to include File. It's the end of the day and perhaps I'm just being obtuse. What exactly happens when you click on Insert | Picture | From file? -- Carol A. Bratt, MCP "CWhit" wrote: I find that the insert command works with everything but insert "file" and insert "picture from file" -- all other insert commands work. So it is "file" that is the problem. Does this make sense? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#7
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The insert command has stopped working in all my Office produc
EESH!!! I AM being obtuse! Of course I have file as a choice! But I still
need to know exactly what happens when you try to insert a file or a picture. Please post back and let me know. Thanks! -- Carol A. Bratt, MCP "Carol" wrote: Ok Whit, I have read and re-read your post and I have gone back and looked at Word, PowerPoint and Publisher and I don't have I don't have "file" as a choice under insert, nor was I able to customize my menu to include File. It's the end of the day and perhaps I'm just being obtuse. What exactly happens when you click on Insert | Picture | From file? -- Carol A. Bratt, MCP "CWhit" wrote: I find that the insert command works with everything but insert "file" and insert "picture from file" -- all other insert commands work. So it is "file" that is the problem. Does this make sense? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#8
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The insert command has stopped working in all my Office produc
I think "file" is a choice only in Word; in Publisher there is a "text file"
option. But the problem is this in detail: I discovered the problem in Publisher -- a program I use for multiple purposes, including a 30 page web site. I use it every day. I was creating an ad for a client and clicked on "insert picture from file." I got an hourglass and a non-responsive program message. This happened several times: I was never even able to access the picture I was seeking to insert. So I went to Word to see if I could use it to create the ad. Same result. Then I tried clicking on "insert file" in Word, and I got the My Documents folders, but when I clicked on a file, nothing happened and the same non-responsive program message appears. I have been using Word since 1986 and Publisher since 2000, and nothing like this has ever happened. I have rebooted, and tried all three of the suggested fixes. Next step is calling a tech if you can't help. And thanks so much for trying! "Carol" wrote: EESH!!! I AM being obtuse! Of course I have file as a choice! But I still need to know exactly what happens when you try to insert a file or a picture. Please post back and let me know. Thanks! -- Carol A. Bratt, MCP "Carol" wrote: Ok Whit, I have read and re-read your post and I have gone back and looked at Word, PowerPoint and Publisher and I don't have I don't have "file" as a choice under insert, nor was I able to customize my menu to include File. It's the end of the day and perhaps I'm just being obtuse. What exactly happens when you click on Insert | Picture | From file? -- Carol A. Bratt, MCP "CWhit" wrote: I find that the insert command works with everything but insert "file" and insert "picture from file" -- all other insert commands work. So it is "file" that is the problem. Does this make sense? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#9
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The insert command has stopped working in all my Office produc
Carol: You may have given up on me and who could blame you. Just one more
note. I have opened and used another Publisher-type application by Broderbund and the insert command works flawlessly. Maybe it would be helpful to relate what error messages I get in Office products when I try to insert a file or a pictu In Word, I get: WINWORD.EXE szAppVer: 11.0.6568.0 szModName : hungapp In Pub, I get: C:/DOCUME~1\Owner\LOCALS~1\Temp\WERb75e.dir00\MSPUB.E XE.mdmp; and as above except after dir00 I get\appcomat.txt Does that help identify the problem? "CWhit" wrote: I think "file" is a choice only in Word; in Publisher there is a "text file" option. But the problem is this in detail: I discovered the problem in Publisher -- a program I use for multiple purposes, including a 30 page web site. I use it every day. I was creating an ad for a client and clicked on "insert picture from file." I got an hourglass and a non-responsive program message. This happened several times: I was never even able to access the picture I was seeking to insert. So I went to Word to see if I could use it to create the ad. Same result. Then I tried clicking on "insert file" in Word, and I got the My Documents folders, but when I clicked on a file, nothing happened and the same non-responsive program message appears. I have been using Word since 1986 and Publisher since 2000, and nothing like this has ever happened. I have rebooted, and tried all three of the suggested fixes. Next step is calling a tech if you can't help. And thanks so much for trying! "Carol" wrote: EESH!!! I AM being obtuse! Of course I have file as a choice! But I still need to know exactly what happens when you try to insert a file or a picture. Please post back and let me know. Thanks! -- Carol A. Bratt, MCP "Carol" wrote: Ok Whit, I have read and re-read your post and I have gone back and looked at Word, PowerPoint and Publisher and I don't have I don't have "file" as a choice under insert, nor was I able to customize my menu to include File. It's the end of the day and perhaps I'm just being obtuse. What exactly happens when you click on Insert | Picture | From file? -- Carol A. Bratt, MCP "CWhit" wrote: I find that the insert command works with everything but insert "file" and insert "picture from file" -- all other insert commands work. So it is "file" that is the problem. Does this make sense? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#10
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The insert command has stopped working in all my Office productsd
It's possible that this is yet another manifestation of the problems caused
by a recent security update to Windows/IE. If you have installed the KB908531 patch, try uninstalling it. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CWhit" wrote in message ... The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#11
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The insert command has stopped working in all my Office produc
I do recall seeing an automatic update to Windows earlier today. There were
6 items being downloaded, but none were specified. I've gone to IE help to look for security updates, but I'm not sure I'm looking in the right place. How do I find the update so I can disable it? "Suzanne S. Barnhill" wrote: It's possible that this is yet another manifestation of the problems caused by a recent security update to Windows/IE. If you have installed the KB908531 patch, try uninstalling it. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CWhit" wrote in message ... The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#12
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The insert command has stopped working in all my Office produc
Control Panel | Add / Remove Programs - make sure you click show updates.
Look for the hotfixes. Sorry I wasn't more helpful to you! Thanks to you Suzanne! -- Carol A. Bratt, MCP "CWhit" wrote: I do recall seeing an automatic update to Windows earlier today. There were 6 items being downloaded, but none were specified. I've gone to IE help to look for security updates, but I'm not sure I'm looking in the right place. How do I find the update so I can disable it? "Suzanne S. Barnhill" wrote: It's possible that this is yet another manifestation of the problems caused by a recent security update to Windows/IE. If you have installed the KB908531 patch, try uninstalling it. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CWhit" wrote in message ... The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#13
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The insert command has stopped working in all my Office produc
Thanks so much. Hope it works. Just got in a few minutes ago -- it is
12:30AM so I think I'll wait until morning to uninstall the update. Seems too coincidental for that not to be the problem. Only one question: If it is a Windows update would that affect only MicroSoft products? I've noted here that a Broderbund product works perfectly. In any case, I'll let you know in the morning if this fix works. "Carol" wrote: Control Panel | Add / Remove Programs - make sure you click show updates. Look for the hotfixes. Sorry I wasn't more helpful to you! Thanks to you Suzanne! -- Carol A. Bratt, MCP "CWhit" wrote: I do recall seeing an automatic update to Windows earlier today. There were 6 items being downloaded, but none were specified. I've gone to IE help to look for security updates, but I'm not sure I'm looking in the right place. How do I find the update so I can disable it? "Suzanne S. Barnhill" wrote: It's possible that this is yet another manifestation of the problems caused by a recent security update to Windows/IE. If you have installed the KB908531 patch, try uninstalling it. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CWhit" wrote in message ... The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#14
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The insert command has stopped working in all my Office produc
Decided I'd stay up and do the uninstall anyway. Guess what? It worked.
All inserts are working perfectly in all programs. You guys are wizards. I have already emailed several Office users about the problem, because that update went out this morning to how many million users? thanks to Carol and Suzanne. CWhit "Carol" wrote: Control Panel | Add / Remove Programs - make sure you click show updates. Look for the hotfixes. Sorry I wasn't more helpful to you! Thanks to you Suzanne! -- Carol A. Bratt, MCP "CWhit" wrote: I do recall seeing an automatic update to Windows earlier today. There were 6 items being downloaded, but none were specified. I've gone to IE help to look for security updates, but I'm not sure I'm looking in the right place. How do I find the update so I can disable it? "Suzanne S. Barnhill" wrote: It's possible that this is yet another manifestation of the problems caused by a recent security update to Windows/IE. If you have installed the KB908531 patch, try uninstalling it. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CWhit" wrote in message ... The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#15
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The insert command has stopped working in all my Office produc
Wow! So glad it worked for you Whit.
-- Carol A. Bratt, MCP "CWhit" wrote: Decided I'd stay up and do the uninstall anyway. Guess what? It worked. All inserts are working perfectly in all programs. You guys are wizards. I have already emailed several Office users about the problem, because that update went out this morning to how many million users? thanks to Carol and Suzanne. CWhit "Carol" wrote: Control Panel | Add / Remove Programs - make sure you click show updates. Look for the hotfixes. Sorry I wasn't more helpful to you! Thanks to you Suzanne! -- Carol A. Bratt, MCP "CWhit" wrote: I do recall seeing an automatic update to Windows earlier today. There were 6 items being downloaded, but none were specified. I've gone to IE help to look for security updates, but I'm not sure I'm looking in the right place. How do I find the update so I can disable it? "Suzanne S. Barnhill" wrote: It's possible that this is yet another manifestation of the problems caused by a recent security update to Windows/IE. If you have installed the KB908531 patch, try uninstalling it. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "CWhit" wrote in message ... The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#16
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The insert command has stopped working in all my Office produc
CWhit wrote: Carol: You may have given up on me and who could blame you. Just one more note. I have opened and used another Publisher-type application by Broderbund and the insert command works flawlessly. Maybe it would be helpful to relate what error messages I get in Office products when I try to insert a file or a pictu In Word, I get: WINWORD.EXE szAppVer: 11.0.6568.0 szModName : hungapp In Pub, I get: C:/DOCUME~1\Owner\LOCALS~1\Temp\WERb75e.dir00\MSPUB.E XE.mdmp; and as above except after dir00 I get\appcomat.txt Does that help identify the problem? "CWhit" wrote: I think "file" is a choice only in Word; in Publisher there is a "text file" option. But the problem is this in detail: I discovered the problem in Publisher -- a program I use for multiple purposes, including a 30 page web site. I use it every day. I was creating an ad for a client and clicked on "insert picture from file." I got an hourglass and a non-responsive program message. This happened several times: I was never even able to access the picture I was seeking to insert. So I went to Word to see if I could use it to create the ad. Same result. Then I tried clicking on "insert file" in Word, and I got the My Documents folders, but when I clicked on a file, nothing happened and the same non-responsive program message appears. I have been using Word since 1986 and Publisher since 2000, and nothing like this has ever happened. I have rebooted, and tried all three of the suggested fixes. Next step is calling a tech if you can't help. And thanks so much for trying! "Carol" wrote: EESH!!! I AM being obtuse! Of course I have file as a choice! But I still need to know exactly what happens when you try to insert a file or a picture. Please post back and let me know. Thanks! -- Carol A. Bratt, MCP "Carol" wrote: Ok Whit, I have read and re-read your post and I have gone back and looked at Word, PowerPoint and Publisher and I don't have I don't have "file" as a choice under insert, nor was I able to customize my menu to include File. It's the end of the day and perhaps I'm just being obtuse. What exactly happens when you click on Insert | Picture | From file? -- Carol A. Bratt, MCP "CWhit" wrote: I find that the insert command works with everything but insert "file" and insert "picture from file" -- all other insert commands work. So it is "file" that is the problem. Does this make sense? "Carol" wrote: See: http://word.mvps.org/FAQs/Customizat...oreMenuCmd.htm -- Carol A. Bratt, MCP "CWhit" wrote: The insert command has stopped working in all my Office products. I cannot insert a file, picture or new page in my document, and the Program is Not Repsonding message appears. I have to exit the program and lose my information. This has happened continuously today and I have checked Publisher, Word and PowerPoint; the same problem occurs in each of these. I have done both cold and warm reboots with no success. I use these products for my business daily -- all day -- Help. |
#17
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The insert command has stopped working in all my Office produc
I had the same problems and came here looking for a solution. I'd
already tried a repair on Office with no effect. Thanks to Suzanne for the advice KB908531 - I deleted it and everything is up and working again now. Thanks again. |
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