My MS Word 2002 recently began crashing (error message: "Microsoft Word has
encountered a problem and needs to close. We are sorry for the
inconvenience") whenever I tried to use the insert address icon. I have
tried running Detect & Repair, uninstalling and re-installing Word and
Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus
disabled), but the problem persists.

Any suggestions for a fix would be greatly appreciated, as this is one of
the Word features I use constantly.

See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers
the issues that normally cause problems and also with Word closed, check for
orphan files - http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
My MS Word 2002 recently began crashing (error message: "Microsoft
Word has encountered a problem and needs to close. We are sorry for
the inconvenience") whenever I tried to use the insert address icon.
I have tried running Detect & Repair, uninstalling and re-installing
Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton
Antivirus disabled), but the problem persists.

Any suggestions for a fix would be greatly appreciated, as this is
one of the Word features I use constantly.

I have tried your suggested fixes, but none work. Any further thoughts would
be appreciated.

"Graham Mayor" wrote:


See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which covers
the issues that normally cause problems and also with Word closed, check for
orphan files - http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
My MS Word 2002 recently began crashing (error message: "Microsoft
Word has encountered a problem and needs to close. We are sorry for
the inconvenience") whenever I tried to use the insert address icon.
I have tried running Detect & Repair, uninstalling and re-installing
Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton
Antivirus disabled), but the problem persists.

Any suggestions for a fix would be greatly appreciated, as this is
one of the Word features I use constantly.

Short of rolling back the system to a time when you know it worked, I cannot
think of anything else.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
I have tried your suggested fixes, but none work. Any further
thoughts would be appreciated.

"Graham Mayor" wrote:


See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which
covers the issues that normally cause problems and also with Word
closed, check for orphan files -
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
My MS Word 2002 recently began crashing (error message: "Microsoft
Word has encountered a problem and needs to close. We are sorry for
the inconvenience") whenever I tried to use the insert address icon.
I have tried running Detect & Repair, uninstalling and re-installing
Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton
Antivirus disabled), but the problem persists.

Any suggestions for a fix would be greatly appreciated, as this is
one of the Word features I use constantly.

The problem appears to be timeless. I have rolled back to two dates when I
recalled the feature being functional, and it is still unresolved. I am able
to use the Outlook address book in other applications (Stamps.com) without
problems, so it does not appear to be MAPI-related, but rather specific to
Word.

"Graham Mayor" wrote:

Short of rolling back the system to a time when you know it worked, I cannot
think of anything else.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
I have tried your suggested fixes, but none work. Any further
thoughts would be appreciated.

"Graham Mayor" wrote:


See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which
covers the issues that normally cause problems and also with Word
closed, check for orphan files -
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
My MS Word 2002 recently began crashing (error message: "Microsoft
Word has encountered a problem and needs to close. We are sorry for
the inconvenience") whenever I tried to use the insert address icon.
I have tried running Detect & Repair, uninstalling and re-installing
Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton
Antivirus disabled), but the problem persists.

Any suggestions for a fix would be greatly appreciated, as this is
one of the Word features I use constantly.

Is there anyone else out there with some thoughts on this porblem?

"Jose Ofvalue" wrote:

The problem appears to be timeless. I have rolled back to two dates when I
recalled the feature being functional, and it is still unresolved. I am able
to use the Outlook address book in other applications (Stamps.com) without
problems, so it does not appear to be MAPI-related, but rather specific to
Word.

"Graham Mayor" wrote:

Short of rolling back the system to a time when you know it worked, I cannot
think of anything else.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
I have tried your suggested fixes, but none work. Any further
thoughts would be appreciated.

"Graham Mayor" wrote:


See http://word.mvps.org/FAQs/AppErrors/...peningWord.htm which
covers the issues that normally cause problems and also with Word
closed, check for orphan files -
http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org




Jose Ofvalue wrote:
My MS Word 2002 recently began crashing (error message: "Microsoft
Word has encountered a problem and needs to close. We are sorry for
the inconvenience") whenever I tried to use the insert address icon.
I have tried running Detect & Repair, uninstalling and re-installing
Word and Outlook, and running fixmapi.com (with ZoneAlarm and Norton
Antivirus disabled), but the problem persists.

Any suggestions for a fix would be greatly appreciated, as this is
one of the Word features I use constantly.