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Jeanne S Jeanne S is offline
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Default font trouble shooting

I'm working with MS Word 2002 SP3 version, I have a word report that I
formatted to use Arial 11 and 12 pt fonts. When I email this report to our
customers when they open it, they see it as Times New Roman font and not
Arial font. Why? Someone mentioned that the 'default font ' the recipient
has is causing this problem. We need to make sure our customers receives only
Arial documents. Please advise.
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Terry Farrell Terry Farrell is offline
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Default font trouble shooting

The only way to guarantee that the recipient sees a document the way you
intend is to PDF the final document and then email as an attachment.

Have you created styles using the fonts or is all your text still in normal
style or based on normal style? Did you use manual formatting rather than
format styles? Are the styles set to Automatic Update? When you send the
document to your end user, they probably use the same styles formatted using
TNR as normal. Your styles then update themselves.

--
Terry Farrell - MS Word MVP


"Jeanne S" Jeanne wrote in message
...
I'm working with MS Word 2002 SP3 version, I have a word report that I
formatted to use Arial 11 and 12 pt fonts. When I email this report to
our
customers when they open it, they see it as Times New Roman font and not
Arial font. Why? Someone mentioned that the 'default font ' the
recipient
has is causing this problem. We need to make sure our customers receives
only
Arial documents. Please advise.


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Jeanne S Jeanne S is offline
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Posts: 12
Default font trouble shooting



"Terry Farrell" wrote:

The only way to guarantee that the recipient sees a document the way you
intend is to PDF the final document and then email as an attachment.

Have you created styles using the fonts or is all your text still in normal
style or based on normal style? Did you use manual formatting rather than
format styles? Are the styles set to Automatic Update? When you send the
document to your end user, they probably use the same styles formatted using
TNR as normal. Your styles then update themselves.

--
Terry Farrell - MS Word MVP


"Jeanne S" Jeanne wrote in message
...
I'm working with MS Word 2002 SP3 version, I have a word report that I
formatted to use Arial 11 and 12 pt fonts. When I email this report to
our
customers when they open it, they see it as Times New Roman font and not
Arial font. Why? Someone mentioned that the 'default font ' the
recipient
has is causing this problem. We need to make sure our customers receives
only
Arial documents. Please advise.



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Jeanne S Jeanne S is offline
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Posts: 12
Default font trouble shooting



"Terry Farrell" wrote:

The only way to guarantee that the recipient sees a document the way you
intend is to PDF the final document and then email as an attachment.

Have you created styles using the fonts or is all your text still in normal
style or based on normal style? Did you use manual formatting rather than
format styles? Are the styles set to Automatic Update? When you send the
document to your end user, they probably use the same styles formatted using
TNR as normal. Your styles then update themselves.

--
Terry Farrell - MS Word MVP


"Jeanne S" Jeanne wrote in message
...
I'm working with MS Word 2002 SP3 version, I have a word report that I
formatted to use Arial 11 and 12 pt fonts. When I email this report to
our
customers when they open it, they see it as Times New Roman font and not
Arial font. Why? Someone mentioned that the 'default font ' the
recipient
has is causing this problem. We need to make sure our customers receives
only
Arial documents. Please advise.


Hi Terry -


Thank you for your quick response. We used formatting styles based on
'normal'. We added a few styles and based them on 'normal' style using
Arial 11 and 1.5 line spacing as format. We view the document as such and it
looks perfect, but when sent to the customer, they receive it as 'Times New
Roman, 1.0 line spacing. The styles are not set to 'automatically update'
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Suzanne S. Barnhill Suzanne S. Barnhill is offline
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Posts: 33,624
Default font trouble shooting

The issue is not whether *your* styles are set to update automatically but,
if your document was based on Normal.dot (or any other template not present
on the recipient's computer), whether their Normal.dot is set to
"Automatically update document styles" in Tools | Templates and Add-ins. For
more, see http://www.shaunakelly.com/word/shar...matChange.html

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Jeanne S" wrote in message
...


"Terry Farrell" wrote:

The only way to guarantee that the recipient sees a document the way you
intend is to PDF the final document and then email as an attachment.

Have you created styles using the fonts or is all your text still in

normal
style or based on normal style? Did you use manual formatting rather

than
format styles? Are the styles set to Automatic Update? When you send the
document to your end user, they probably use the same styles formatted

using
TNR as normal. Your styles then update themselves.

--
Terry Farrell - MS Word MVP


"Jeanne S" Jeanne wrote in message
...
I'm working with MS Word 2002 SP3 version, I have a word report that I
formatted to use Arial 11 and 12 pt fonts. When I email this report

to
our
customers when they open it, they see it as Times New Roman font and

not
Arial font. Why? Someone mentioned that the 'default font ' the
recipient
has is causing this problem. We need to make sure our customers

receives
only
Arial documents. Please advise.


Hi Terry -


Thank you for your quick response. We used formatting styles based on
'normal'. We added a few styles and based them on 'normal' style using
Arial 11 and 1.5 line spacing as format. We view the document as such and

it
looks perfect, but when sent to the customer, they receive it as 'Times

New
Roman, 1.0 line spacing. The styles are not set to 'automatically update'




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Jeanne S Jeanne S is offline
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Posts: 12
Default font trouble shooting

Thank you so much for all your help,

"Suzanne S. Barnhill" wrote:

The issue is not whether *your* styles are set to update automatically but,
if your document was based on Normal.dot (or any other template not present
on the recipient's computer), whether their Normal.dot is set to
"Automatically update document styles" in Tools | Templates and Add-ins. For
more, see http://www.shaunakelly.com/word/shar...matChange.html

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Jeanne S" wrote in message
...


"Terry Farrell" wrote:

The only way to guarantee that the recipient sees a document the way you
intend is to PDF the final document and then email as an attachment.

Have you created styles using the fonts or is all your text still in

normal
style or based on normal style? Did you use manual formatting rather

than
format styles? Are the styles set to Automatic Update? When you send the
document to your end user, they probably use the same styles formatted

using
TNR as normal. Your styles then update themselves.

--
Terry Farrell - MS Word MVP


"Jeanne S" Jeanne wrote in message
...
I'm working with MS Word 2002 SP3 version, I have a word report that I
formatted to use Arial 11 and 12 pt fonts. When I email this report

to
our
customers when they open it, they see it as Times New Roman font and

not
Arial font. Why? Someone mentioned that the 'default font ' the
recipient
has is causing this problem. We need to make sure our customers

receives
only
Arial documents. Please advise.

Hi Terry -


Thank you for your quick response. We used formatting styles based on
'normal'. We added a few styles and based them on 'normal' style using
Arial 11 and 1.5 line spacing as format. We view the document as such and

it
looks perfect, but when sent to the customer, they receive it as 'Times

New
Roman, 1.0 line spacing. The styles are not set to 'automatically update'



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