[MAS-013]

Whenever I try to run Word 2007 (part of Enterprise suite), I receive the
Microsoft Office Word has stopped working message. I am running in Vista
Ultimate. I have tried winword /a and it runs then. I'd like to get around
this problem. I have tried deleting/renaming the normal.dot template and I
have deleted the data key. Is there a FAQ or reference I can use to address
this problem that is customized for Vista. I tried the old one build around
XP, but maybe I am missing the location of the critical template. Sorry if
the answer is obvious, but I have looked around quite a bit.

[Herb Tyson [MVP]]

The normal template in Word 2007 is normal.dotm. If you're deleting
normal.dot, it likely is leftover from Word 2003 or earlier.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
"MAS-013" wrote in message
...
Whenever I try to run Word 2007 (part of Enterprise suite), I receive the
Microsoft Office Word has stopped working message. I am running in Vista
Ultimate. I have tried winword /a and it runs then. I'd like to get
around
this problem. I have tried deleting/renaming the normal.dot template and
I
have deleted the data key. Is there a FAQ or reference I can use to
address
this problem that is customized for Vista. I tried the old one build
around
XP, but maybe I am missing the location of the critical template. Sorry
if
the answer is obvious, but I have looked around quite a bit.

[MAS-013[_2_]]

Herb--

Thanks for getting back to me. I had deleted the *.dotm files in my VISTA
User\AppData\Roaming\Microsoft\Templates folder, but it got me to thinking,
so I did a search for *.dotm (I'm saving in 2003 format because my employer
is not on 2007 yet) and found another normal.dotm in the Windows.old folder
under my old XP document structure. Even though all my Word 2007 settings
are for the new framework (I migrated when I still had Office 2003), it was
apparently pointing there for some reason. I deleted the normal.dotm there
and it opened without a problem. I'm not sure why or how word found and
attached to this file, but it might be one more area to point people whien
this happens. Thanks for your help and your service to the user
community--my Word appears to be alive again!



"Herb Tyson [MVP]" wrote:

The normal template in Word 2007 is normal.dotm. If you're deleting
normal.dot, it likely is leftover from Word 2003 or earlier.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
"MAS-013" wrote in message
...
Whenever I try to run Word 2007 (part of Enterprise suite), I receive the
Microsoft Office Word has stopped working message. I am running in Vista
Ultimate. I have tried winword /a and it runs then. I'd like to get
around
this problem. I have tried deleting/renaming the normal.dot template and
I
have deleted the data key. Is there a FAQ or reference I can use to
address
this problem that is customized for Vista. I tried the old one build
around
XP, but maybe I am missing the location of the critical template. Sorry
if
the answer is obvious, but I have looked around quite a bit.

[Herb Tyson [MVP]]

Word can be extremely good at finding and using things you don't want it
using. ;-) I'm glad you were able to find the real culprit.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
"MAS-013" wrote in message
...
Herb--

Thanks for getting back to me. I had deleted the *.dotm files in my VISTA
User\AppData\Roaming\Microsoft\Templates folder, but it got me to
thinking,
so I did a search for *.dotm (I'm saving in 2003 format because my
employer
is not on 2007 yet) and found another normal.dotm in the Windows.old
folder
under my old XP document structure. Even though all my Word 2007 settings
are for the new framework (I migrated when I still had Office 2003), it
was
apparently pointing there for some reason. I deleted the normal.dotm
there
and it opened without a problem. I'm not sure why or how word found and
attached to this file, but it might be one more area to point people whien
this happens. Thanks for your help and your service to the user
community--my Word appears to be alive again!



"Herb Tyson [MVP]" wrote:

The normal template in Word 2007 is normal.dotm. If you're deleting
normal.dot, it likely is leftover from Word 2003 or earlier.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
"MAS-013" wrote in message
...
Whenever I try to run Word 2007 (part of Enterprise suite), I receive
the
Microsoft Office Word has stopped working message. I am running in
Vista
Ultimate. I have tried winword /a and it runs then. I'd like to get
around
this problem. I have tried deleting/renaming the normal.dot template
and
I
have deleted the data key. Is there a FAQ or reference I can use to
address
this problem that is customized for Vista. I tried the old one build
around
XP, but maybe I am missing the location of the critical template.
Sorry
if
the answer is obvious, but I have looked around quite a bit.

[lmv]

I just wanted to thank you for your post and for the answers others gave and
post an additional note to this problem...
I have been having this problem on CLOSE since I loaded Office 2003 on Vista
machine only with WORD. It would save the file but I would get
"Microsoft has stopped working" which was annoying.
THE FIX IS:
I went to User\AppData\Roaming\Microsoft\Templates folder and found
~$Normal.dot in the same file . Deleted it and now the error is gone! There
is a Normal.dot file there still.

Hopefully I won't be posting on this subject again!
Thanks!

[lmv]

Spoke too soon... problem still there...
uggggggg


"lmv" wrote:

I just wanted to thank you for your post and for the answers others gave and
post an additional note to this problem...
I have been having this problem on CLOSE since I loaded Office 2003 on Vista
machine only with WORD. It would save the file but I would get
"Microsoft has stopped working" which was annoying.
THE FIX IS:
I went to User\AppData\Roaming\Microsoft\Templates folder and found
~$Normal.dot in the same file . Deleted it and now the error is gone! There
is a Normal.dot file there still.

Hopefully I won't be posting on this subject again!
Thanks!