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#1
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Insert-symbol pop-up does not come up
I have just installed Office 2003 on Vista Home (original system on the
laptop, but no opportunity to get new Office yet). Some features don't appear to work. Of particular importance to me is the availability of symbols and special characters. The menu item is where it is supposed to be, but the pop-up does not appear. Other Insert menu items appear to work (picture, equation). Is this a Vista problem or is there a flag that can be set? |
#2
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Insert-symbol pop-up does not come up
"aardvark69" wrote in message
... I have just installed Office 2003 on Vista Home (original system on the laptop, but no opportunity to get new Office yet). Some features don't appear to work. Of particular importance to me is the availability of symbols and special characters. The menu item is where it is supposed to be, but the pop-up does not appear. Other Insert menu items appear to work (picture, equation). Is this a Vista problem or is there a flag that can be set? Do you have a printer installed? Word uses the printer driver information for various tasks, such as gathering the list of fonts the printer recognizes when you access the Symbols dialog box. If you don't have a printer installed at all then Word can operate with internal printer information but I'm not sure if that extends to the Symbols dialog box since the printer driver is queried the first time you access the dialog box in your current Word session. If you dont have one installed, try installing one. Note you do not need a physical printer attached to install a printer. I usually install an HP Laser Jet printer for these situations. But if there's a printer you will be using then install the driver for it instead. -- ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP https://mvp.support.microsoft.com/profile/Melton What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs Guides for the Office 2007 Interface: http://office.microsoft.com/en-us/tr...295841033.aspx |
#3
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Insert-symbol pop-up does not come up
I have a Brother 7820N installed, along with the PDF driver. I can reinstall
them, but, I suspect, the printer is not the problem. After poking around in Word, I discovered that there is an additional problem--after clicking on Insert/Symbols, the Tools/Customize menu item becomes disabled. It's possible other items become disabled as well, but I was struck by this one. So there is a deep conflict within Word that's causing problems. The application is up to date and has not shown any other signs of compatibility problems. "Beth Melton" wrote: Do you have a printer installed? Word uses the printer driver information for various tasks, such as gathering the list of fonts the printer recognizes when you access the Symbols dialog box. If you don't have a printer installed at all then Word can operate with internal printer information but I'm not sure if that extends to the Symbols dialog box since the printer driver is queried the first time you access the dialog box in your current Word session. If you dont have one installed, try installing one. Note you do not need a physical printer attached to install a printer. I usually install an HP Laser Jet printer for these situations. But if there's a printer you will be using then install the driver for it instead. -- ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP https://mvp.support.microsoft.com/profile/Melton What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs Guides for the Office 2007 Interface: http://office.microsoft.com/en-us/tr...295841033.aspx |
#4
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Insert-symbol pop-up does not come up
If you have a printer installed and set as the default then that's probably
not the problem. Your additional details, that menu items are being disabled, suggests the issue you are encountering could be caused by a third-party add-in. To see if this is the case, exit Word and restart it while holding the Ctrl key. Make sure you keep the Ctrl key held down until you are prompted to start in Safe Mode. When you start Word in Safe Mode you are using the factory defaults and add-ins/customizations are not loaded. If you are now able to access the Symbols dialog box then take a look at these articles for finding and disabling the add-in: Start with this one and the Resolution section start with "To determine if you are using global templates or add-ins". (Disregard the symptoms section, the Resolution steps are applicable) http://support.microsoft.com/default...b;en-us;555221 If you are still unable to find the add-in after following the Resolution in the first article then in this article start with the steps provided in the Resolution section starting with "Method 1" (Like the first, the resolution steps are applicable): http://support.microsoft.com/default...b;en-us;555220 ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP https://mvp.support.microsoft.com/profile/Melton What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs Guides for the Office 2007 Interface: http://office.microsoft.com/en-us/tr...295841033.aspx "aardvark69" wrote in message ... I have a Brother 7820N installed, along with the PDF driver. I can reinstall them, but, I suspect, the printer is not the problem. After poking around in Word, I discovered that there is an additional problem--after clicking on Insert/Symbols, the Tools/Customize menu item becomes disabled. It's possible other items become disabled as well, but I was struck by this one. So there is a deep conflict within Word that's causing problems. The application is up to date and has not shown any other signs of compatibility problems. "Beth Melton" wrote: Do you have a printer installed? Word uses the printer driver information for various tasks, such as gathering the list of fonts the printer recognizes when you access the Symbols dialog box. If you don't have a printer installed at all then Word can operate with internal printer information but I'm not sure if that extends to the Symbols dialog box since the printer driver is queried the first time you access the dialog box in your current Word session. If you dont have one installed, try installing one. Note you do not need a physical printer attached to install a printer. I usually install an HP Laser Jet printer for these situations. But if there's a printer you will be using then install the driver for it instead. |
#5
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Insert-symbol pop-up does not come up
Thanks for all your help. I've used different versions of Word on different
computers and systems in the past and have never encountered this problem. Running in safe mode indeed allowed the pop-up to appear. However, nothing showed up under templates and add-ins. I uninstalled all the Microsoft add-ins that I have previously downloaded, including several compatibility plug-ins, Cyrillic transliteration module and a couple of others. Still, only running in safe mode allows for the symbols to work. I also checked for COM add-ins. None are showing. The problem must be in one of the options that was reset when I installed Office, but that does not match the safe mode settings. I could solve the problem by simply installing 2007, but I don't have installation disks ready and I am working on a deadline. I suppose, I could just run it in safe mode until I can fix the problem in another way. "Beth Melton" wrote: If you have a printer installed and set as the default then that's probably not the problem. Your additional details, that menu items are being disabled, suggests the issue you are encountering could be caused by a third-party add-in. To see if this is the case, exit Word and restart it while holding the Ctrl key. Make sure you keep the Ctrl key held down until you are prompted to start in Safe Mode. When you start Word in Safe Mode you are using the factory defaults and add-ins/customizations are not loaded. If you are now able to access the Symbols dialog box then take a look at these articles for finding and disabling the add-in: Start with this one and the Resolution section start with "To determine if you are using global templates or add-ins". (Disregard the symptoms section, the Resolution steps are applicable) http://support.microsoft.com/default...b;en-us;555221 If you are still unable to find the add-in after following the Resolution in the first article then in this article start with the steps provided in the Resolution section starting with "Method 1" (Like the first, the resolution steps are applicable): http://support.microsoft.com/default...b;en-us;555220 @microsoft.com... I have a Brother 7820N installed, along with the PDF driver. I can |
#6
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Insert-symbol pop-up does not come up
See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/...artingWord.htm. with particular attention to the Data ley in the registry and the normal template. -- Graham Mayor - Word MVP My web site www.gmayor.com Word MVP web site http://word.mvps.org aardvark69 wrote: Thanks for all your help. I've used different versions of Word on different computers and systems in the past and have never encountered this problem. Running in safe mode indeed allowed the pop-up to appear. However, nothing showed up under templates and add-ins. I uninstalled all the Microsoft add-ins that I have previously downloaded, including several compatibility plug-ins, Cyrillic transliteration module and a couple of others. Still, only running in safe mode allows for the symbols to work. I also checked for COM add-ins. None are showing. The problem must be in one of the options that was reset when I installed Office, but that does not match the safe mode settings. I could solve the problem by simply installing 2007, but I don't have installation disks ready and I am working on a deadline. I suppose, I could just run it in safe mode until I can fix the problem in another way. "Beth Melton" wrote: If you have a printer installed and set as the default then that's probably not the problem. Your additional details, that menu items are being disabled, suggests the issue you are encountering could be caused by a third-party add-in. To see if this is the case, exit Word and restart it while holding the Ctrl key. Make sure you keep the Ctrl key held down until you are prompted to start in Safe Mode. When you start Word in Safe Mode you are using the factory defaults and add-ins/customizations are not loaded. If you are now able to access the Symbols dialog box then take a look at these articles for finding and disabling the add-in: Start with this one and the Resolution section start with "To determine if you are using global templates or add-ins". (Disregard the symptoms section, the Resolution steps are applicable) http://support.microsoft.com/default...b;en-us;555221 If you are still unable to find the add-in after following the Resolution in the first article then in this article start with the steps provided in the Resolution section starting with "Method 1" (Like the first, the resolution steps are applicable): http://support.microsoft.com/default...b;en-us;555220 @microsoft.com... I have a Brother 7820N installed, along with the PDF driver. I can |
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