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Default In MS Outlook, show TWO ROWS of Toolbars (not one)

In Microsoft Outlook 2003, please tell me how to get the toolbars to accept
TWO lines of tools? When I am in Tools/Customize it will show the two lines
just as I want them, but when I close it it automatically goes back to only
ONE line with everything else at the end of the row at the drop down menu.

I have gone to Tools/Options in the Microsoft Outlook Inbox, and the box is
"dark checked" for showing formatting in two rows. I can't seem to get it to
show a checkmark on a white box to show it's fully functional! Help!!! Thank
you-- Cher

Please contact if you have any suggestions regarding this inquiry. Thank you.
 
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