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#1
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"officelifeboathang" --random Word 2007 crashes
I have 3 users out of 45 who have constant spates of Word crashes. I thought
I had ended the crash problem for these 3 a while back by turning off all sharing services but it is still there. The crashes are not while saving or printing or at any particular time or any particular event. Word may lock up on a brand new doc or after a saved doc created by others is opened. It may happen within a few seconds or after an hour or typing. It may happen repeatedly all day or just for a short time or not occur for days. The Office 2007 installation, other apps and hardware are identical to the 42 users who have no such problem. There is no virus issue. I even swapped out computers of the three troubled users but the same problems happened for them on new machines but did not recur for those lucky 3 among the 42 who received their old machines. It is pretty clearly related to these 3 users and not the config or condition of the software. Most of the time, the event viewer info is useless, mostly just a generic €śthe app crashed€ť code. However, lately I see more of this bizarre "officelifeboathang" message. What the bloody hell is a 'life boat hang'? Why is there no reference data anywhere on Microsoft.com? Do I have to pay to get access to basic support information? One of the 3 users gave up on me and brought a Mac to work yesterday. (By the way, thanks a pantload for that, Microsoft. I have been defending the product and patching holes and all I ask is enough information to let me keep the product working. I have made to look like a fool for sticking with this product.) Where can I go to get information? I am willing to do the research but I gotta have information. Is there a repository of known crash causes? Is there some protocol I can follow? I have renamed Normal.Dotm, run in safe mode, ruled out add-ins, etc. and done everything I can find on every techie site. Office Diagnostics is unbelievably useless€”it has never found any problem on any machine at any time. Is there a list of known ways to intentional crash Word so I can determine the magic screw-up method common to these 3 users? |
#2
Posted to microsoft.public.word.docmanagement
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"officelifeboathang" --random Word 2007 crashes
The results for "office lifeboat hang" on Google mostly pertain to Excel
(actually they all seem to replicate a single thread about Excel). My guess would have been that it had to do with document recovery, and this seems to be the case. One post from Bob Buckland suggests that if you open in Office Safe Mode (press Ctrl while starting Word), you should be able to open the document and resave it. Other posts seem to point to MAPI involvement. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "George T" wrote in message news I have 3 users out of 45 who have constant spates of Word crashes. I thought I had ended the crash problem for these 3 a while back by turning off all sharing services but it is still there. The crashes are not while saving or printing or at any particular time or any particular event. Word may lock up on a brand new doc or after a saved doc created by others is opened. It may happen within a few seconds or after an hour or typing. It may happen repeatedly all day or just for a short time or not occur for days. The Office 2007 installation, other apps and hardware are identical to the 42 users who have no such problem. There is no virus issue. I even swapped out computers of the three troubled users but the same problems happened for them on new machines but did not recur for those lucky 3 among the 42 who received their old machines. It is pretty clearly related to these 3 users and not the config or condition of the software. Most of the time, the event viewer info is useless, mostly just a generic €śthe app crashed€ť code. However, lately I see more of this bizarre "officelifeboathang" message. What the bloody hell is a 'life boat hang'? Why is there no reference data anywhere on Microsoft.com? Do I have to pay to get access to basic support information? One of the 3 users gave up on me and brought a Mac to work yesterday. (By the way, thanks a pantload for that, Microsoft. I have been defending the product and patching holes and all I ask is enough information to let me keep the product working. I have made to look like a fool for sticking with this product.) Where can I go to get information? I am willing to do the research but I gotta have information. Is there a repository of known crash causes? Is there some protocol I can follow? I have renamed Normal.Dotm, run in safe mode, ruled out add-ins, etc. and done everything I can find on every techie site. Office Diagnostics is unbelievably useless€”it has never found any problem on any machine at any time. Is there a list of known ways to intentional crash Word so I can determine the magic screw-up method common to these 3 users? |
#3
Posted to microsoft.public.word.docmanagement
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"officelifeboathang" --random Word 2007 crashes
Most of what I found on on the "lifeboat" thing seemed to apply to Outlook
more than Excel but I guess event and error codes are proprietary pay-to-play kinds of things with some software companies. In any case, I am deeply frustrated by months of dealing with this nagging problem. To make it worse, when I sit at the affected work stations and and type it almost never locks up. I cannot even reproduce the error from scratch. It is not a printer because I replaced the printers. It is not normal.dot because I have redone that many times. There are no temp files backup folder because I clean it if there is anything there. What I really need is a list of known Word crash causes and even a protocol to induce a crash myself. I would also like to know how support works. Sometimes Microsoft techs seem to think it's free and covered and solve the problem over the phone. Sometimes it's a demand for $500 up front. Once by web and email I paid $49 but got a refund the next day and an email saying that the assigned tech was not the right guy and I should call another number. There are different phone numbers, the email I sent was apparently "personal" instead of "business" I just want this over with. I surrender and will pay whatever fee Microsoft demands to release the information and service that has been withheld. I just don't know how to deliver the ransom and get the help. Does anybody here know? |
#4
Posted to microsoft.public.word.docmanagement
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"officelifeboathang" --random Word 2007 crashes
FWIW, are you allowing error reporting each time Word crashes? If there are
enough faults in the given "bucket," eventually someone will be motivated to figure out what is causing the problem. As for live tech support, I can see how you would be frustrated. Starting at http://support.microsoft.com/, I see no information whatsoever about how to get paid tech support other than as part of "Microsoft Services" (enterprise support contracts). If you are determined enough, however, you can eventually get to http://support.microsoft.com/default.aspx?pr=cntactms, which will refer you to http://support.microsoft.com/gp/assistsupport, from which you can select Office 2007 and get to http://support.microsoft.com/oas/def...spx?Gprid=8753, where only you can say what SKU you have (and of course all this applies only if you bought the product retail; if it's OEM, you have to contact the vendor instead). Since this is the $49 support call, I suspect you've already made it that far. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA http://word.mvps.org "George T" wrote in message ... Most of what I found on on the "lifeboat" thing seemed to apply to Outlook more than Excel but I guess event and error codes are proprietary pay-to-play kinds of things with some software companies. In any case, I am deeply frustrated by months of dealing with this nagging problem. To make it worse, when I sit at the affected work stations and and type it almost never locks up. I cannot even reproduce the error from scratch. It is not a printer because I replaced the printers. It is not normal.dot because I have redone that many times. There are no temp files backup folder because I clean it if there is anything there. What I really need is a list of known Word crash causes and even a protocol to induce a crash myself. I would also like to know how support works. Sometimes Microsoft techs seem to think it's free and covered and solve the problem over the phone. Sometimes it's a demand for $500 up front. Once by web and email I paid $49 but got a refund the next day and an email saying that the assigned tech was not the right guy and I should call another number. There are different phone numbers, the email I sent was apparently "personal" instead of "business" I just want this over with. I surrender and will pay whatever fee Microsoft demands to release the information and service that has been withheld. I just don't know how to deliver the ransom and get the help. Does anybody here know? |
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