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#1
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All files are corrupt
Hi,
I am in desperate need of help. We installed a keylogger software to monitor our child's internet activity. We uninstalled the software and once the software was removed, all of our .doc, .ppt, .xls, etc...files created before the removal are now corrupt. When we try to open any of the files, the Ecoding box appears and no matter what we select, the docs just show symbols and characters. We have also tried to open the files using the "Recover text" option but to no avail. There has to be something that must have deleted or damaged the actual microsoft office applications. Any ideas??? Thanks so much, Lynn |
#2
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All files are corrupt
Hi Lynn
The first thing I would do is to make sure that Windows hasn't 'forgotten' that Word is supposed to open Word documents, and Excel is supposed to open Excel workbooks and so on. So, you need to re-register the file types. To do that... For Word, do Start Run. Type winword /r and press OK. (Note the space before the forward slash.) For Excel, do Start Run. Type excel.exe /unregserver and press OK. ((Note the space between exe and /unregserver.) And now, do Start Run and type excel.exe /regserver and click OK. (Note the space between exe and /regserver.) For PowerPoint, see http://www.rdpslides.com/pptfaq/FAQ00355.htm If that doesn't help, post back and let us know (a) what version of Office you have and (b) what does the "Ecoding box" say? Hope this helps. Shauna Kelly. Microsoft MVP. http://www.shaunakelly.com/word "Mouse" wrote in message ... Hi, I am in desperate need of help. We installed a keylogger software to monitor our child's internet activity. We uninstalled the software and once the software was removed, all of our .doc, .ppt, .xls, etc...files created before the removal are now corrupt. When we try to open any of the files, the Ecoding box appears and no matter what we select, the docs just show symbols and characters. We have also tried to open the files using the "Recover text" option but to no avail. There has to be something that must have deleted or damaged the actual microsoft office applications. Any ideas??? Thanks so much, Lynn |
#3
Posted to microsoft.public.word.docmanagement
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All files are corrupt
Hi, Shauna -
Thank you for responding to my cry for help! I followed the items you listed below for Word and followed the steps on the powerpoint link. When I did Start and in the Run typed excel.exe / regserver, I received the following message: "regserver.xls could not be found." Check the spelling of the name and verify that the file location is correct." I rebooted the computer and the same issues are occuring. Any of the word and excel docs we open, prior to seeing the doc, the file conversion prompt appears and sets it to "Other Encoding" and picks random ones such as Japanese, Greek, etc.. no matter what we select, it's just all characters or symbols. We are running XP Home Edition Version 2002 Service Pack 2 and Office versions are 2003. Any ideas on this one? Thanks again for your help! Mouse "Shauna Kelly" wrote: Hi Lynn The first thing I would do is to make sure that Windows hasn't 'forgotten' that Word is supposed to open Word documents, and Excel is supposed to open Excel workbooks and so on. So, you need to re-register the file types. To do that... For Word, do Start Run. Type winword /r and press OK. (Note the space before the forward slash.) For Excel, do Start Run. Type excel.exe /unregserver and press OK. ((Note the space between exe and /unregserver.) And now, do Start Run and type excel.exe /regserver and click OK. (Note the space between exe and /regserver.) For PowerPoint, see http://www.rdpslides.com/pptfaq/FAQ00355.htm If that doesn't help, post back and let us know (a) what version of Office you have and (b) what does the "Ecoding box" say? Hope this helps. Shauna Kelly. Microsoft MVP. http://www.shaunakelly.com/word "Mouse" wrote in message ... Hi, I am in desperate need of help. We installed a keylogger software to monitor our child's internet activity. We uninstalled the software and once the software was removed, all of our .doc, .ppt, .xls, etc...files created before the removal are now corrupt. When we try to open any of the files, the Ecoding box appears and no matter what we select, the docs just show symbols and characters. We have also tried to open the files using the "Recover text" option but to no avail. There has to be something that must have deleted or damaged the actual microsoft office applications. Any ideas??? Thanks so much, Lynn |
#4
Posted to microsoft.public.word.docmanagement
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All files are corrupt
There should not be a space after the forward slash. Type
excel.exe /regserver -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Mouse" wrote in message news Hi, Shauna - Thank you for responding to my cry for help! I followed the items you listed below for Word and followed the steps on the powerpoint link. When I did Start and in the Run typed excel.exe / regserver, I received the following message: "regserver.xls could not be found." Check the spelling of the name and verify that the file location is correct." I rebooted the computer and the same issues are occuring. Any of the word and excel docs we open, prior to seeing the doc, the file conversion prompt appears and sets it to "Other Encoding" and picks random ones such as Japanese, Greek, etc.. no matter what we select, it's just all characters or symbols. We are running XP Home Edition Version 2002 Service Pack 2 and Office versions are 2003. Any ideas on this one? Thanks again for your help! Mouse "Shauna Kelly" wrote: Hi Lynn The first thing I would do is to make sure that Windows hasn't 'forgotten' that Word is supposed to open Word documents, and Excel is supposed to open Excel workbooks and so on. So, you need to re-register the file types. To do that... For Word, do Start Run. Type winword /r and press OK. (Note the space before the forward slash.) For Excel, do Start Run. Type excel.exe /unregserver and press OK. ((Note the space between exe and /unregserver.) And now, do Start Run and type excel.exe /regserver and click OK. (Note the space between exe and /regserver.) For PowerPoint, see http://www.rdpslides.com/pptfaq/FAQ00355.htm If that doesn't help, post back and let us know (a) what version of Office you have and (b) what does the "Ecoding box" say? Hope this helps. Shauna Kelly. Microsoft MVP. http://www.shaunakelly.com/word "Mouse" wrote in message ... Hi, I am in desperate need of help. We installed a keylogger software to monitor our child's internet activity. We uninstalled the software and once the software was removed, all of our .doc, .ppt, .xls, etc...files created before the removal are now corrupt. When we try to open any of the files, the Ecoding box appears and no matter what we select, the docs just show symbols and characters. We have also tried to open the files using the "Recover text" option but to no avail. There has to be something that must have deleted or damaged the actual microsoft office applications. Any ideas??? Thanks so much, Lynn |
#5
Posted to microsoft.public.word.docmanagement
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All files are corrupt
I tried that already with and without spaces in all areas....same error
received. "Suzanne S. Barnhill" wrote: There should not be a space after the forward slash. Type excel.exe /regserver -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. "Mouse" wrote in message news Hi, Shauna - Thank you for responding to my cry for help! I followed the items you listed below for Word and followed the steps on the powerpoint link. When I did Start and in the Run typed excel.exe / regserver, I received the following message: "regserver.xls could not be found." Check the spelling of the name and verify that the file location is correct." I rebooted the computer and the same issues are occuring. Any of the word and excel docs we open, prior to seeing the doc, the file conversion prompt appears and sets it to "Other Encoding" and picks random ones such as Japanese, Greek, etc.. no matter what we select, it's just all characters or symbols. We are running XP Home Edition Version 2002 Service Pack 2 and Office versions are 2003. Any ideas on this one? Thanks again for your help! Mouse "Shauna Kelly" wrote: Hi Lynn The first thing I would do is to make sure that Windows hasn't 'forgotten' that Word is supposed to open Word documents, and Excel is supposed to open Excel workbooks and so on. So, you need to re-register the file types. To do that... For Word, do Start Run. Type winword /r and press OK. (Note the space before the forward slash.) For Excel, do Start Run. Type excel.exe /unregserver and press OK. ((Note the space between exe and /unregserver.) And now, do Start Run and type excel.exe /regserver and click OK. (Note the space between exe and /regserver.) For PowerPoint, see http://www.rdpslides.com/pptfaq/FAQ00355.htm If that doesn't help, post back and let us know (a) what version of Office you have and (b) what does the "Ecoding box" say? Hope this helps. Shauna Kelly. Microsoft MVP. http://www.shaunakelly.com/word "Mouse" wrote in message ... Hi, I am in desperate need of help. We installed a keylogger software to monitor our child's internet activity. We uninstalled the software and once the software was removed, all of our .doc, .ppt, .xls, etc...files created before the removal are now corrupt. When we try to open any of the files, the Ecoding box appears and no matter what we select, the docs just show symbols and characters. We have also tried to open the files using the "Recover text" option but to no avail. There has to be something that must have deleted or damaged the actual microsoft office applications. Any ideas??? Thanks so much, Lynn |
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