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#1
Posted to microsoft.public.word.newusers
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Registering Office Suite 2007
Well, I uninstalled the Outlook Express that came with my machine, but I
still can't register the Office Suite package. Any other suggestions? Is there a Microsoft person monitoring this who could help, if even to provide a phone number I could use? Tom |
#2
Posted to microsoft.public.word.newusers
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Registering Office Suite 2007
Tom
I'm unclear why you wanted to uninstall OE as that has absolutely no bearing on using Office. When you say you cannot register Office, would you clarify if you mean that when you install it, Windows doesn't register it or do you mean it is installed but you cannot 'activate' it on line with Microsoft? -- Terry Farrell - MS Word MVP "Tom" wrote in message ... Well, I uninstalled the Outlook Express that came with my machine, but I still can't register the Office Suite package. Any other suggestions? Is there a Microsoft person monitoring this who could help, if even to provide a phone number I could use? Tom |
#3
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Registering Office Suite 2007
Terry,
Thanks for the prompt reply. As for OE, that's what the guys at the store where I bought the computer told me to do. Turned out to be more of an issue than I anticipated, as in the process I accidently uninstalled IE as well. Had to go back in and reload that. When I get the screen for registering, I type in the 25-character Product Key, but the system replies that the key is incorrect. It asks me to verify the key and retype it. I get frustrated, so I bypass that step. Problem is, as you know, if I don't register the various programs (Word, Excel, and such) within the stated time frame, I'll start to lose functionality. I seem to recall that just after I loaded Office Suite it allowed me to go through one registration process (what I guess you call "activate"). Ever since then the system won't accept the Product Key that I enter. Could it be that the system already recognizes a Product Key being registered/activated? Tom "Terry Farrell" wrote: Tom I'm unclear why you wanted to uninstall OE as that has absolutely no bearing on using Office. When you say you cannot register Office, would you clarify if you mean that when you install it, Windows doesn't register it or do you mean it is installed but you cannot 'activate' it on line with Microsoft? -- Terry Farrell - MS Word MVP "Tom" wrote in message ... Well, I uninstalled the Outlook Express that came with my machine, but I still can't register the Office Suite package. Any other suggestions? Is there a Microsoft person monitoring this who could help, if even to provide a phone number I could use? Tom |
#4
Posted to microsoft.public.word.newusers
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Registering Office Suite 2007
"Tom" wrote in message
... Terry, Thanks for the prompt reply. As for OE, that's what the guys at the store where I bought the computer told me to do. Turned out to be more of an issue than I anticipated, as in the process I accidently uninstalled IE as well. Well I would definitely NOT give that store any more custom. They obviously have NO IDEA what they are talking about. Secondly, as you are running XP, you CANNOT uninstall OE or IE. All you did was to remove ACCESS to them.... Your store should have known that. |
#5
Posted to microsoft.public.word.newusers
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Registering Office Suite 2007
I think the advice from the store is a red herring. Non-acceptance of the
product key has nothing to do with what is previously installed. You need to call Microsoft and report this. It is a known bug that a batch of product keys fail to work with Office 2003. They will give you a valid key. Make sure that you have the CDs available when you call because they will almost certainly ask you to give them some information written on the CD. Terry "Tom" wrote in message ... Terry, Thanks for the prompt reply. As for OE, that's what the guys at the store where I bought the computer told me to do. Turned out to be more of an issue than I anticipated, as in the process I accidently uninstalled IE as well. Had to go back in and reload that. When I get the screen for registering, I type in the 25-character Product Key, but the system replies that the key is incorrect. It asks me to verify the key and retype it. I get frustrated, so I bypass that step. Problem is, as you know, if I don't register the various programs (Word, Excel, and such) within the stated time frame, I'll start to lose functionality. I seem to recall that just after I loaded Office Suite it allowed me to go through one registration process (what I guess you call "activate"). Ever since then the system won't accept the Product Key that I enter. Could it be that the system already recognizes a Product Key being registered/activated? Tom "Terry Farrell" wrote: Tom I'm unclear why you wanted to uninstall OE as that has absolutely no bearing on using Office. When you say you cannot register Office, would you clarify if you mean that when you install it, Windows doesn't register it or do you mean it is installed but you cannot 'activate' it on line with Microsoft? -- Terry Farrell - MS Word MVP "Tom" wrote in message ... Well, I uninstalled the Outlook Express that came with my machine, but I still can't register the Office Suite package. Any other suggestions? Is there a Microsoft person monitoring this who could help, if even to provide a phone number I could use? Tom |
#6
Posted to microsoft.public.word.newusers
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Registering Office Suite 2007
Terry,
Just to clarify: I'm using Office 2007, not 2003. I'd be happy to call Microsoft to report this apparent glitch. Which number should I use? I can't find one on the package. Tom "Terry Farrell" wrote: I think the advice from the store is a red herring. Non-acceptance of the product key has nothing to do with what is previously installed. You need to call Microsoft and report this. It is a known bug that a batch of product keys fail to work with Office 2003. They will give you a valid key. Make sure that you have the CDs available when you call because they will almost certainly ask you to give them some information written on the CD. Terry "Tom" wrote in message ... Terry, Thanks for the prompt reply. As for OE, that's what the guys at the store where I bought the computer told me to do. Turned out to be more of an issue than I anticipated, as in the process I accidently uninstalled IE as well. Had to go back in and reload that. When I get the screen for registering, I type in the 25-character Product Key, but the system replies that the key is incorrect. It asks me to verify the key and retype it. I get frustrated, so I bypass that step. Problem is, as you know, if I don't register the various programs (Word, Excel, and such) within the stated time frame, I'll start to lose functionality. I seem to recall that just after I loaded Office Suite it allowed me to go through one registration process (what I guess you call "activate"). Ever since then the system won't accept the Product Key that I enter. Could it be that the system already recognizes a Product Key being registered/activated? Tom "Terry Farrell" wrote: Tom I'm unclear why you wanted to uninstall OE as that has absolutely no bearing on using Office. When you say you cannot register Office, would you clarify if you mean that when you install it, Windows doesn't register it or do you mean it is installed but you cannot 'activate' it on line with Microsoft? -- Terry Farrell - MS Word MVP "Tom" wrote in message ... Well, I uninstalled the Outlook Express that came with my machine, but I still can't register the Office Suite package. Any other suggestions? Is there a Microsoft person monitoring this who could help, if even to provide a phone number I could use? Tom |
#7
Posted to microsoft.public.word.newusers
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Registering Office Suite 2007
Sorry: I missed this was Office 2007. It was definitely a bug with a batch
of Office 2003 CDs but I have not heard of it with Off2007. But I would still call MS and report the problem. This is the information that MS displays for getting help: Support Info Online For all of our support offerings, visit http://support.microsoft.com. In Canada, visit Microsoft Canada Online. TTY Users Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada. Worldwide Support outside the U.S. and Canada may vary. For regional contact details, visit http://support.microsoft.com/international.aspx. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. Terry "Tom" wrote in message ... Terry, Just to clarify: I'm using Office 2007, not 2003. I'd be happy to call Microsoft to report this apparent glitch. Which number should I use? I can't find one on the package. Tom "Terry Farrell" wrote: I think the advice from the store is a red herring. Non-acceptance of the product key has nothing to do with what is previously installed. You need to call Microsoft and report this. It is a known bug that a batch of product keys fail to work with Office 2003. They will give you a valid key. Make sure that you have the CDs available when you call because they will almost certainly ask you to give them some information written on the CD. Terry "Tom" wrote in message ... Terry, Thanks for the prompt reply. As for OE, that's what the guys at the store where I bought the computer told me to do. Turned out to be more of an issue than I anticipated, as in the process I accidently uninstalled IE as well. Had to go back in and reload that. When I get the screen for registering, I type in the 25-character Product Key, but the system replies that the key is incorrect. It asks me to verify the key and retype it. I get frustrated, so I bypass that step. Problem is, as you know, if I don't register the various programs (Word, Excel, and such) within the stated time frame, I'll start to lose functionality. I seem to recall that just after I loaded Office Suite it allowed me to go through one registration process (what I guess you call "activate"). Ever since then the system won't accept the Product Key that I enter. Could it be that the system already recognizes a Product Key being registered/activated? Tom "Terry Farrell" wrote: Tom I'm unclear why you wanted to uninstall OE as that has absolutely no bearing on using Office. When you say you cannot register Office, would you clarify if you mean that when you install it, Windows doesn't register it or do you mean it is installed but you cannot 'activate' it on line with Microsoft? -- Terry Farrell - MS Word MVP "Tom" wrote in message ... Well, I uninstalled the Outlook Express that came with my machine, but I still can't register the Office Suite package. Any other suggestions? Is there a Microsoft person monitoring this who could help, if even to provide a phone number I could use? Tom |
#8
Posted to microsoft.public.word.newusers
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Registering Office Suite 2007
Terry,
Your suggestion was helpful, but it didn't answer my problem. The article posted on Microsoft's support page says the error response is caused by an earlier version of a product already on the computer. Which is what I've been told to date. (Although I'm trying to load office products, not web or e-mail browsers.) So I'm back to square one, and about ready to give up. I'll see if I can get a live person by calling one of the support numbers. Something tells me that'll be the only way to resolve this before my temp. activation runs out. Tom "Terry Farrell" wrote: Sorry: I missed this was Office 2007. It was definitely a bug with a batch of Office 2003 CDs but I have not heard of it with Off2007. But I would still call MS and report the problem. This is the information that MS displays for getting help: Support Info Online For all of our support offerings, visit http://support.microsoft.com. In Canada, visit Microsoft Canada Online. TTY Users Microsoft text telephone (TTY/TDD) services are available at (425) 635-4948 in Washington state or (800) 892-5234 in the U.S. Call (905) 568-9641 in Canada. Worldwide Support outside the U.S. and Canada may vary. For regional contact details, visit http://support.microsoft.com/international.aspx. If there is no Microsoft subsidiary office in your country or region, please contact the establishment from which you obtained your Microsoft product. Terry "Tom" wrote in message ... Terry, Just to clarify: I'm using Office 2007, not 2003. I'd be happy to call Microsoft to report this apparent glitch. Which number should I use? I can't find one on the package. Tom "Terry Farrell" wrote: I think the advice from the store is a red herring. Non-acceptance of the product key has nothing to do with what is previously installed. You need to call Microsoft and report this. It is a known bug that a batch of product keys fail to work with Office 2003. They will give you a valid key. Make sure that you have the CDs available when you call because they will almost certainly ask you to give them some information written on the CD. Terry "Tom" wrote in message ... Terry, Thanks for the prompt reply. As for OE, that's what the guys at the store where I bought the computer told me to do. Turned out to be more of an issue than I anticipated, as in the process I accidently uninstalled IE as well. Had to go back in and reload that. When I get the screen for registering, I type in the 25-character Product Key, but the system replies that the key is incorrect. It asks me to verify the key and retype it. I get frustrated, so I bypass that step. Problem is, as you know, if I don't register the various programs (Word, Excel, and such) within the stated time frame, I'll start to lose functionality. I seem to recall that just after I loaded Office Suite it allowed me to go through one registration process (what I guess you call "activate"). Ever since then the system won't accept the Product Key that I enter. Could it be that the system already recognizes a Product Key being registered/activated? Tom "Terry Farrell" wrote: Tom I'm unclear why you wanted to uninstall OE as that has absolutely no bearing on using Office. When you say you cannot register Office, would you clarify if you mean that when you install it, Windows doesn't register it or do you mean it is installed but you cannot 'activate' it on line with Microsoft? -- Terry Farrell - MS Word MVP "Tom" wrote in message ... Well, I uninstalled the Outlook Express that came with my machine, but I still can't register the Office Suite package. Any other suggestions? Is there a Microsoft person monitoring this who could help, if even to provide a phone number I could use? Tom |
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