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#1
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Can't replace DBCS with SBCS font - error
Both PCs are running Windows XP Professional, fully patched.
Both are running Microsoft Office 2003, fully patched. I've copied all of the fonts from the old computer, to the new computer. The only difference I know of right off is the hardware is much newer, and thus, the chipset is different. Or else somehow the full character set is not present, which you suggested. I'm going to look into this a little further, but someone else is working on one of the computers today, and I am out tomorrow, so it will have to be next week. I'm going to ask the grad student who wrote the paper if he has SymbolMT on his computer. If I just copy it from one computer and paste it into C:\Windows\Fonts, doesn't that install it? It acts like it does. Thanks so much for your help. Debi "Character" wrote: "Debi Ubernosky" Been working to track down a problem with symbols not displaying properly in an engineer's Word document, from one computer to another. This paper was emailed to my boss from one of his former grad students. The original version received on his old computer displays the characters properly. Then we got him a new computer, and SOME of the symbols are no longer displaying properly. Have check to see that all fonts are the same on both computers. (They are) Have checked Regional and Language Settings. (Same) Have checked Tools / Options / Compatability / Font Substitutions - trying to change the substition for the symbol font "SymbolMT" gives the error "Can't replace DBCS with SBCS font" I have Googled this phrase and find several discussions about it, but no solution. Any help is appreciated. Thanks so much, Debi Someone else posted a similar problem (also with no solution) he http://help.wugnet.com/office/DBCS-S...ct1017789.html I suspect that the root of the problem lies in the differences between the Microsoft supplied font, Symbol, and the Monotype version, SymbolMT. They are NOT interchangeable. I don't have SymbolMT, but a comparison of the Arial font supplied with Vista and the ArialMT shows that the Vista version of Arial, named Arial but with a Postscript name of ArialMT is more comprehensive, and may be a double-byte font, whereas ArialMT, named ArialMT in all of its names, is a simpler font and may have problems: See http://forum.tufat.com/archive/index.php/t-15301.html It's not clear from your question exactly what the environments are that work/don't work. What are the operating systems on each, and what are the exact fonts that are installed including the version number - that can be seen by double-clicking on the fonts in question in explorer or in control panel/fonts. If you change the explore view to "details" you can also the file sizes, which may also be of some help in determining a solution. Also, what is the fontname that's being called for in the Word document - visible on the toolbar when you highlight the text? - Character |
#2
Posted to microsoft.public.word.formatting.longdocs,microsoft.public.word.printingfonts
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Can't replace DBCS with SBCS font - error
Debi Ubernosky wrote:
Both PCs are running Windows XP Professional, fully patched. Both are running Microsoft Office 2003, fully patched. I've copied all of the fonts from the old computer, to the new computer. ALL of the fonts? How? And from where to where? Fonts that were already there won't accept being replaced, so the two sets of installed fonts may in fact be different. Can you do a complete file-by-file folder comparison? The only difference I know of right off is the hardware is much newer, and thus, the chipset is different. Do the two computers have the same video chipset and driver? (Admittedly a long shot given your specific symptoms, but nothing's impossible) Or else somehow the full character set is not present, which you suggested. I'm going to look into this a little further, but someone else is working on one of the computers today, and I am out tomorrow, so it will have to be next week. I'm going to ask the grad student who wrote the paper if he has SymbolMT on his computer. If you can, ask him to double-click on the file in C:\windows\fonts and record the file size and version number, too. Then you can compare it with the font files on your old and new computers. If I just copy it from one computer and paste it into C:\Windows\Fonts, doesn't that install it? It acts like it does. Yes it does. It's unlikely, but possible, that you have two different fonts installed that have a name conflict. Thanks so much for your help. Debi "Character" wrote: "Debi Ubernosky" Been working to track down a problem with symbols not displaying properly in an engineer's Word document, from one computer to another. This paper was emailed to my boss from one of his former grad students. The original version received on his old computer displays the characters properly. Then we got him a new computer, and SOME of the symbols are no longer displaying properly. Have check to see that all fonts are the same on both computers. (They are) Have checked Regional and Language Settings. (Same) Have checked Tools / Options / Compatability / Font Substitutions - trying to change the substition for the symbol font "SymbolMT" gives the error "Can't replace DBCS with SBCS font" I have Googled this phrase and find several discussions about it, but no solution. Any help is appreciated. Thanks so much, Debi Someone else posted a similar problem (also with no solution) he http://help.wugnet.com/office/DBCS-S...ct1017789.html I suspect that the root of the problem lies in the differences between the Microsoft supplied font, Symbol, and the Monotype version, SymbolMT. They are NOT interchangeable. I don't have SymbolMT, but a comparison of the Arial font supplied with Vista and the ArialMT shows that the Vista version of Arial, named Arial but with a Postscript name of ArialMT is more comprehensive, and may be a double-byte font, whereas ArialMT, named ArialMT in all of its names, is a simpler font and may have problems: See http://forum.tufat.com/archive/index.php/t-15301.html It's not clear from your question exactly what the environments are that work/don't work. What are the operating systems on each, and what are the exact fonts that are installed including the version number - that can be seen by double-clicking on the fonts in question in explorer or in control panel/fonts. If you change the explore view to "details" you can also the file sizes, which may also be of some help in determining a solution. Also, what is the fontname that's being called for in the Word document - visible on the toolbar when you highlight the text? - Character |
#3
Posted to microsoft.public.word.formatting.longdocs,microsoft.public.word.printingfonts
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Can't replace DBCS with SBCS font - error
Placing the font file in the fonts directory should install the font. It
should then be available in applications for use. There are some older applications that had to be shut down and restarted so that the font was listed in their font menus. I don't think there are any now. The symptom you describe, wrong characters displaying, indicates a font substitution problem. For some reason, the font specified does not contain the expected glyphs at the designated code points or the font that is being substituted does not. Once it is established that the originally used fonts are on the system now used for rendering, and once it is confirmed that the problem is cured or still exists, then we can investigate causes/cures. For example, if the fonts are present, we can attempt to get a valid mapping by saving the file to a pre-Unicode-use Word file format using a different file name and then re=opening it. That can cause a new conversion to Unicode and a correct result. Let us know what is seen when you have verified the presence of the fonts on the present system that were used to create the document. Tom MSMVP 1998-2007 |
#4
Posted to microsoft.public.word.formatting.longdocs,microsoft.public.word.printingfonts
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Can't replace DBCS with SBCS font - error
PROBLEM SOLVED!
I finally got the Systems Analysis from the department next door to look at the problem. He tested it by copying and pasting just a short line of the problematic characters from the Word doc to an Excel doc. They showed up properly in the Excel doc! So he posed that somewhere in the headers/code of the Word doc, it got corrupted. We copied and pasted the entire document full of equations, then closed Word, said YES to "save the info on the clipboard" then reopened Word, and pasted the entire document into a new document. Walah! Problem solved! Thanks to everyone for trying to solve this for me. Y'all were amazing in your responses, and I so appreciate this forum being available. "Tom Ferguson" wrote: Placing the font file in the fonts directory should install the font. It should then be available in applications for use. There are some older applications that had to be shut down and restarted so that the font was listed in their font menus. I don't think there are any now. The symptom you describe, wrong characters displaying, indicates a font substitution problem. For some reason, the font specified does not contain the expected glyphs at the designated code points or the font that is being substituted does not. Once it is established that the originally used fonts are on the system now used for rendering, and once it is confirmed that the problem is cured or still exists, then we can investigate causes/cures. For example, if the fonts are present, we can attempt to get a valid mapping by saving the file to a pre-Unicode-use Word file format using a different file name and then re=opening it. That can cause a new conversion to Unicode and a correct result. Let us know what is seen when you have verified the presence of the fonts on the present system that were used to create the document. Tom MSMVP 1998-2007 |
#5
Posted to microsoft.public.word.formatting.longdocs,microsoft.public.word.printingfonts
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Can't replace DBCS with SBCS font - error
I'm glad you found a solution. What was done was a way of causing a
re-encoding that did not occur to me. Tom MSMVP 1998-2007 "Debi Ubernosky" wrote in message ... PROBLEM SOLVED! I finally got the Systems Analysis from the department next door to look at the problem. He tested it by copying and pasting just a short line of the problematic characters from the Word doc to an Excel doc. They showed up properly in the Excel doc! So he posed that somewhere in the headers/code of the Word doc, it got corrupted. We copied and pasted the entire document full of equations, then closed Word, said YES to "save the info on the clipboard" then reopened Word, and pasted the entire document into a new document. Walah! Problem solved! Thanks to everyone for trying to solve this for me. Y'all were amazing in your responses, and I so appreciate this forum being available. "Tom Ferguson" wrote: Placing the font file in the fonts directory should install the font. It should then be available in applications for use. There are some older applications that had to be shut down and restarted so that the font was listed in their font menus. I don't think there are any now. The symptom you describe, wrong characters displaying, indicates a font substitution problem. For some reason, the font specified does not contain the expected glyphs at the designated code points or the font that is being substituted does not. Once it is established that the originally used fonts are on the system now used for rendering, and once it is confirmed that the problem is cured or still exists, then we can investigate causes/cures. For example, if the fonts are present, we can attempt to get a valid mapping by saving the file to a pre-Unicode-use Word file format using a different file name and then re=opening it. That can cause a new conversion to Unicode and a correct result. Let us know what is seen when you have verified the presence of the fonts on the present system that were used to create the document. Tom MSMVP 1998-2007 |
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