Home |
Search |
Today's Posts |
#1
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Word 2007 Not Responding When Shutting Down
I have an annoying problem that has gone on too long. No one at my office has
this problem so it has to be something in my PC. I'm running Vista/Office 2007 with all of the updates. When shutting down Word at the end of of the day by either closing out the last document I'm working on OR shutting it down with no document open, Word goes into "Word Not Responding" to "Word with try to recover" to "Word will search for solutions" to a complete restart. It's very annoying for two reasons: I either have to wait for it to complete this cycle OR always keep a document open during the day so it doesn't start the cycle. I have no COMM Add-ins. I have also deleted the HW Key Data File I found in another post. Searching the KB and this forum hasn't turned up any solutions to try. Anybody out there have a similar problem and/or solution? -- Clark |
#2
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Word 2007 Not Responding When Shutting Down
Another common culprit is Normal.dotx. I would try renaming it and see if
that helps. Also... you said you deleted your "HW Key Data File". I'm not sure what that is, but if you're not referring to the data key in the registry, it's located here for Word 12/2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord It's not a file -- it's a location in the registry. You would delete it by editing the registry using the registry editor. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Clark" wrote in message ... I have an annoying problem that has gone on too long. No one at my office has this problem so it has to be something in my PC. I'm running Vista/Office 2007 with all of the updates. When shutting down Word at the end of of the day by either closing out the last document I'm working on OR shutting it down with no document open, Word goes into "Word Not Responding" to "Word with try to recover" to "Word will search for solutions" to a complete restart. It's very annoying for two reasons: I either have to wait for it to complete this cycle OR always keep a document open during the day so it doesn't start the cycle. I have no COMM Add-ins. I have also deleted the HW Key Data File I found in another post. Searching the KB and this forum hasn't turned up any solutions to try. Anybody out there have a similar problem and/or solution? -- Clark |
#3
Posted to microsoft.public.word.docmanagement
|
|||
|
|||
Word 2007 Not Responding When Shutting Down
Herb, thanks for the quick response.
The Data Key in the registry is what I was referring to. I just renamed the Normal template and restarted Word; problem still there. If I open Word, don't open a document, but close Word down using the "X" it works fine. If I open multiple documents and then shut down Word by "X"ing out the documents, all is well until the last document at which time the "Not Responding" cycle begins. Any other thoughts? -- Clark "Herb Tyson [MVP]" wrote: Another common culprit is Normal.dotx. I would try renaming it and see if that helps. Also... you said you deleted your "HW Key Data File". I'm not sure what that is, but if you're not referring to the data key in the registry, it's located here for Word 12/2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\W ord It's not a file -- it's a location in the registry. You would delete it by editing the registry using the registry editor. -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Clark" wrote in message ... I have an annoying problem that has gone on too long. No one at my office has this problem so it has to be something in my PC. I'm running Vista/Office 2007 with all of the updates. When shutting down Word at the end of of the day by either closing out the last document I'm working on OR shutting it down with no document open, Word goes into "Word Not Responding" to "Word with try to recover" to "Word will search for solutions" to a complete restart. It's very annoying for two reasons: I either have to wait for it to complete this cycle OR always keep a document open during the day so it doesn't start the cycle. I have no COMM Add-ins. I have also deleted the HW Key Data File I found in another post. Searching the KB and this forum hasn't turned up any solutions to try. Anybody out there have a similar problem and/or solution? -- Clark |
Reply |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Forum | |||
Word 2007 Not Responding - HELP | Microsoft Word Help | |||
Word 2007 not responding | Microsoft Word Help | |||
Word 2007-Can you close a doc without shutting down Word | Microsoft Word Help | |||
Word 2007 and not responding | Microsoft Word Help | |||
Office Word 2007 - Not Responding | Microsoft Word Help |