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#1
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My Word 97 program often stops responding. Will updates fix this .
I have Office 97 loaded on Windows XP and the Word 97 program has been
working great for 3 years. Recently, the Word program has stopped responding when I attempt to save a document. Is this an issue resolved by 97 updates? |
#2
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Hi ?B?amFu?=,
I have Office 97 loaded on Windows XP and the Word 97 program has been working great for 3 years. Recently, the Word program has stopped responding when I attempt to save a document. Is this an issue resolved by 97 updates? No, this is more likely an issue with either a damaged Normal.dot template, or a damaged Word97 file. If you go to START/Run, type in winword.exe /a then press ENTER Word should start in SafeMode. Do you still see the same problem if you test creating a new document and saving it? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
#3
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Thanks Cindy.
I took your suggestion and started Word in Safe Mode. The problem persists, not being able to access my documents through the Save or Save AS menu options. I think at this point I will remove and reload the Word program, hoping to repair the damaged file. Jan "Cindy M -WordMVP-" wrote: Hi ?B?amFu?=, I have Office 97 loaded on Windows XP and the Word 97 program has been working great for 3 years. Recently, the Word program has stopped responding when I attempt to save a document. Is this an issue resolved by 97 updates? No, this is more likely an issue with either a damaged Normal.dot template, or a damaged Word97 file. If you go to START/Run, type in winword.exe /a then press ENTER Word should start in SafeMode. Do you still see the same problem if you test creating a new document and saving it? Cindy Meister INTER-Solutions, Switzerland http://homepage.swissonline.ch/cindymeister (last update Jun 8 2004) http://www.word.mvps.org This reply is posted in the Newsgroup; please post any follow question or reply in the newsgroup and not by e-mail :-) |
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