[Don Pellegrino]

I am using Microsoft Office Word 2007 on Windows Vista with the Print Layout
View and the Show White Space feature. I have a three lines of text in my
document's header. When I add the text all three lines are visible. They
stay visible as I scroll through the document and edit it. At some random
point during the editing session the header display is modified to show only
the first of the three lines. If I double click in the header I find the
other two lines are still there. If I exit the header they continue to
persist in the view until some random point during the editing again. This
is not desirable behavior. I would classify it as a bug. Is anyone else
experiencing this? Is there a known work-around or a way I can submit this
as a bug?

[Stefan Blom]

According to MVP Terry Farrell, this can be fixed by updating the display
driver (or the printer driver) in Windows.

--
Stefan Blom
Microsoft Word MVP


"Don Pellegrino" wrote in message
...
I am using Microsoft Office Word 2007 on Windows Vista with the Print
Layout View and the Show White Space feature. I have a three lines of text
in my document's header. When I add the text all three lines are visible.
They stay visible as I scroll through the document and edit it. At some
random point during the editing session the header display is modified to
show only the first of the three lines. If I double click in the header I
find the other two lines are still there. If I exit the header they
continue to persist in the view until some random point during the editing
again. This is not desirable behavior. I would classify it as a bug. Is
anyone else experiencing this? Is there a known work-around or a way I can
submit this as a bug?

[Don Pellegrino]

Thank you for the response. Windows Update reports that no new updates are
available for my computer. So, for practical purposes all of my drivers can
be considered to be at the latest version. I must therefore assume that the
behavior is actually due to a bug in the production version of at least one
of these drivers. My display driver is apparently handled by Windows
Update. From the update history I find:

"ATI Technologies Inc. - Video - ATI Mobility Radeon HD 2400 XT"
Details show: "Video software update released in November, 2007."

I have tried setting my active printer in Word to various Canon and HP
printers and found all variations to exhibit the problem. So unless the
issue is caused by all of these drivers being faulty it must be the video
driver, of which I have only one and it is the latest version distributed
via Windows Update.

Is there a list of drivers know to cause this error in Word? Is there a way
to confirm that the ATI driver is causing the problem and report it to the
appropriate party?

"Stefan Blom" wrote in message
...
According to MVP Terry Farrell, this can be fixed by updating the display
driver (or the printer driver) in Windows.

--
Stefan Blom
Microsoft Word MVP


"Don Pellegrino" wrote in message
...
I am using Microsoft Office Word 2007 on Windows Vista with the Print
Layout View and the Show White Space feature. I have a three lines of
text
in my document's header. When I add the text all three lines are visible.
They stay visible as I scroll through the document and edit it. At some
random point during the editing session the header display is modified to
show only the first of the three lines. If I double click in the header I
find the other two lines are still there. If I exit the header they
continue to persist in the view until some random point during the editing
again. This is not desirable behavior. I would classify it as a bug. Is
anyone else experiencing this? Is there a known work-around or a way I
can
submit this as a bug?

[Suzanne S. Barnhill]

Windows Update is not the place to check for video drivers; the manufacturer
of your video card (in this case ATI) is.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Don Pellegrino" wrote in message
...
Thank you for the response. Windows Update reports that no new updates
are available for my computer. So, for practical purposes all of my
drivers can be considered to be at the latest version. I must therefore
assume that the behavior is actually due to a bug in the production
version of at least one of these drivers. My display driver is apparently
handled by Windows Update. From the update history I find:

"ATI Technologies Inc. - Video - ATI Mobility Radeon HD 2400 XT"
Details show: "Video software update released in November, 2007."

I have tried setting my active printer in Word to various Canon and HP
printers and found all variations to exhibit the problem. So unless the
issue is caused by all of these drivers being faulty it must be the video
driver, of which I have only one and it is the latest version distributed
via Windows Update.

Is there a list of drivers know to cause this error in Word? Is there a
way to confirm that the ATI driver is causing the problem and report it to
the appropriate party?

"Stefan Blom" wrote in message
...
According to MVP Terry Farrell, this can be fixed by updating the display
driver (or the printer driver) in Windows.

--
Stefan Blom
Microsoft Word MVP


"Don Pellegrino" wrote in message
...
I am using Microsoft Office Word 2007 on Windows Vista with the Print
Layout View and the Show White Space feature. I have a three lines of
text
in my document's header. When I add the text all three lines are
visible.
They stay visible as I scroll through the document and edit it. At some
random point during the editing session the header display is modified to
show only the first of the three lines. If I double click in the header
I
find the other two lines are still there. If I exit the header they
continue to persist in the view until some random point during the
editing
again. This is not desirable behavior. I would classify it as a bug.
Is
anyone else experiencing this? Is there a known work-around or a way I
can
submit this as a bug?

[Don Pellegrino]

Thank you for the information but I am a bit confused. Why would Microsoft
distribute ATI drivers via Windows Update if I am not supposed to use them?
How do I prevent the system from accepting ATI drivers?

Interestingly another ATI update was just distributed via Windows Update
recently. The lastest update reads:
"ATI Technologies Inc. Video software update released in January, 2008."

I have not yet performed enough testing to verify if this update solves the
problem or not.

"Suzanne S. Barnhill" wrote in message
...
Windows Update is not the place to check for video drivers; the
manufacturer of your video card (in this case ATI) is.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

[Suzanne S. Barnhill]

Does Windows Update distribute ATI drivers? I doubt it. It may distribute
Windows drivers for ATI cards.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Don Pellegrino" wrote in message
...
Thank you for the information but I am a bit confused. Why would
Microsoft distribute ATI drivers via Windows Update if I am not supposed
to use them? How do I prevent the system from accepting ATI drivers?

Interestingly another ATI update was just distributed via Windows Update
recently. The lastest update reads:
"ATI Technologies Inc. Video software update released in January, 2008."

I have not yet performed enough testing to verify if this update solves
the problem or not.

"Suzanne S. Barnhill" wrote in message
...
Windows Update is not the place to check for video drivers; the
manufacturer of your video card (in this case ATI) is.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA