[Toody]

When I click on the print icon in Word 2003, the printer (HP 5500)
automatically prints 2 copies, when it used to print only 1 - even though I
only clicked once. Sometimes when I click print on the IE 6 toolbar I also
get duplicate copies. When I click on Print, under File, everything works
fine.

When I click on a picture to decrease its size with the mouse, the Format
Picture dialog box appears. This has been happening for a couple of weeks.

When I try to left click on text to highlight it with the mouse, some of the
words in the highlighted text switches positions instead of being
highlighted, or some words are highlighted and not others.

After finishing a procedure using one of the icons in Word, and slide the
mouse to another area of the Word screen, another procedure starts. For
instance, when I clicked "Help," closed that screen and slid the mouse back
to the screen, my printer turned on and started printing. My mouse was no
where near the print icon. Other times the mail merge screen appears.

When I'm in another window, with Word 2003 window decreased, and attempt to
increase the Word screen using the tab at the bottom of the screen, it
flashes, but no screen completely appears. I have to use the _ sign on the
Word screen (upper right hand corner) to increase the Word screen.

When I click on respond in Outlook Express 6 to respond to a message,
sometimes the message that I'm responding to sends back to the sender instead
of opening a "response" screen for me to enter text. (I know that this has
nothing to do with Word, but I thought I'd through that in just in case it
might be related.)

What do I do. I'm at my wit's end.

Troubleshooting tips I've tried:

Contacted HP for my printer. They had me do a test print and check for the
latest driver. Everything was fine. They also said there was no problem with
the printer then.

I contacted Dell to see if I was having a mouse problem. They had me change
the mouse pointer speed, which helped for a while, but then the problems
started again.

I ran a Virus Scan, which detected no viruses, trojans or worms.

I ran Ad-aware, which found several spyware programs, which I deleted. The
problems still persisted.

I cleared my cookies and temporary internet files, but that didn't help.

I turned off the computer and rebooted, but that only helped for a little
while.

I have Windows XP with service pack 2
512 MB of RAM, or 502 without the video card
Office 2003
Outlook Express 6.

Any help would be appreciated.

[Shauna Kelly]

Hi Toody

It sounds to me like you think you're doing one click and the mouse thinks
you're doing two.

So I would try reducing the double-click speed for your mouse. To do that,
Start Control Panel Printers and other Hardware Mouse. Now, reduce the
double-click speed and do a few tests to make sure it's OK.

In the same dialog box, make sure that Click Lock is off.

Finally, are you using a laptop with a touch pad? If so, either turn it off
or reduce its settings. It may be getting in the way.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word


"Toody" wrote in message
...
When I click on the print icon in Word 2003, the printer (HP 5500)
automatically prints 2 copies, when it used to print only 1 - even though
I
only clicked once. Sometimes when I click print on the IE 6 toolbar I also
get duplicate copies. When I click on Print, under File, everything works
fine.

When I click on a picture to decrease its size with the mouse, the Format
Picture dialog box appears. This has been happening for a couple of weeks.

When I try to left click on text to highlight it with the mouse, some of
the
words in the highlighted text switches positions instead of being
highlighted, or some words are highlighted and not others.

After finishing a procedure using one of the icons in Word, and slide the
mouse to another area of the Word screen, another procedure starts. For
instance, when I clicked "Help," closed that screen and slid the mouse
back
to the screen, my printer turned on and started printing. My mouse was no
where near the print icon. Other times the mail merge screen appears.

When I'm in another window, with Word 2003 window decreased, and attempt
to
increase the Word screen using the tab at the bottom of the screen, it
flashes, but no screen completely appears. I have to use the _ sign on
the
Word screen (upper right hand corner) to increase the Word screen.

When I click on respond in Outlook Express 6 to respond to a message,
sometimes the message that I'm responding to sends back to the sender
instead
of opening a "response" screen for me to enter text. (I know that this has
nothing to do with Word, but I thought I'd through that in just in case it
might be related.)

What do I do. I'm at my wit's end.

Troubleshooting tips I've tried:

Contacted HP for my printer. They had me do a test print and check for the
latest driver. Everything was fine. They also said there was no problem
with
the printer then.

I contacted Dell to see if I was having a mouse problem. They had me
change
the mouse pointer speed, which helped for a while, but then the problems
started again.

I ran a Virus Scan, which detected no viruses, trojans or worms.

I ran Ad-aware, which found several spyware programs, which I deleted. The
problems still persisted.

I cleared my cookies and temporary internet files, but that didn't help.

I turned off the computer and rebooted, but that only helped for a little
while.

I have Windows XP with service pack 2
512 MB of RAM, or 502 without the video card
Office 2003
Outlook Express 6.

Any help would be appreciated.

[Graham Mayor]

I would also recommend clearing out any other temporary files that remain on
your PC - http://www.gmayor.com/what_to_do_when_word_crashes.htm

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


Shauna Kelly wrote:
Hi Toody

It sounds to me like you think you're doing one click and the mouse
thinks you're doing two.

So I would try reducing the double-click speed for your mouse. To do
that, Start Control Panel Printers and other Hardware Mouse.
Now, reduce the double-click speed and do a few tests to make sure
it's OK.
In the same dialog box, make sure that Click Lock is off.

Finally, are you using a laptop with a touch pad? If so, either turn
it off or reduce its settings. It may be getting in the way.

Hope this helps.

Shauna Kelly. Microsoft MVP.
http://www.shaunakelly.com/word


"Toody" wrote in message
...
When I click on the print icon in Word 2003, the printer (HP 5500)
automatically prints 2 copies, when it used to print only 1 - even
though I
only clicked once. Sometimes when I click print on the IE 6 toolbar
I also get duplicate copies. When I click on Print, under File,
everything works fine.

When I click on a picture to decrease its size with the mouse, the
Format Picture dialog box appears. This has been happening for a
couple of weeks. When I try to left click on text to highlight it with
the mouse,
some of the
words in the highlighted text switches positions instead of being
highlighted, or some words are highlighted and not others.

After finishing a procedure using one of the icons in Word, and
slide the mouse to another area of the Word screen, another
procedure starts. For instance, when I clicked "Help," closed that
screen and slid the mouse back
to the screen, my printer turned on and started printing. My mouse
was no where near the print icon. Other times the mail merge screen
appears. When I'm in another window, with Word 2003 window decreased, and
attempt to
increase the Word screen using the tab at the bottom of the screen,
it flashes, but no screen completely appears. I have to use the _ sign on
the
Word screen (upper right hand corner) to increase the Word screen.

When I click on respond in Outlook Express 6 to respond to a message,
sometimes the message that I'm responding to sends back to the sender
instead
of opening a "response" screen for me to enter text. (I know that
this has nothing to do with Word, but I thought I'd through that in
just in case it might be related.)

What do I do. I'm at my wit's end.

Troubleshooting tips I've tried:

Contacted HP for my printer. They had me do a test print and check
for the latest driver. Everything was fine. They also said there was
no problem with
the printer then.

I contacted Dell to see if I was having a mouse problem. They had me
change
the mouse pointer speed, which helped for a while, but then the
problems started again.

I ran a Virus Scan, which detected no viruses, trojans or worms.

I ran Ad-aware, which found several spyware programs, which I
deleted. The problems still persisted.

I cleared my cookies and temporary internet files, but that didn't
help. I turned off the computer and rebooted, but that only helped for a
little while.

I have Windows XP with service pack 2
512 MB of RAM, or 502 without the video card
Office 2003
Outlook Express 6.

Any help would be appreciated.