[L.]

I bought Office 2003 for my work computer and installed Word. I also work
from home on my laptop. I tried to install Word but now the laptop software
doesn't work. It seems, after a lot of work that I can only open the program
in safe mode and I can't retrieve any saved documents or write a new letter.
Am I allowed to install the cd on 2 computers? Any help will be appreciated.

[Suzanne S. Barnhill]

Did you activate Office 2003 on the laptop? (Help | Activate Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I also work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open the
program
in safe mode and I can't retrieve any saved documents or write a new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[L.]

First, thanks for responding to my query. I did go to Help and it said that
the program was already activated. When I installed the software on the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I also work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open the
program
in safe mode and I can't retrieve any saved documents or write a new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[Suzanne S. Barnhill]

I'm confused. You installed the program on the desktop and activated it.
Then you installed it on the laptop (you did install it, right--not just
copy files?); how can the laptop know it's been activated on the desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed only for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it said
that
the program was already activated. When I installed the software on the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I also
work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open the
program
in safe mode and I can't retrieve any saved documents or write a new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[L.]

When I go to Help, it says "This product has already been activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and activated it.
Then you installed it on the laptop (you did install it, right--not just
copy files?); how can the laptop know it's been activated on the desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed only for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it said
that
the program was already activated. When I installed the software on the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I also
work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open the
program
in safe mode and I can't retrieve any saved documents or write a new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[L.]

Yes, it's a retail version

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and activated it.
Then you installed it on the laptop (you did install it, right--not just
copy files?); how can the laptop know it's been activated on the desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed only for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it said
that
the program was already activated. When I installed the software on the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I also
work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open the
program
in safe mode and I can't retrieve any saved documents or write a new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[Suzanne S. Barnhill]

The referenced article (although it is for Office XP) suggests a different
activation path, but likely it wouldn't work, either, even if available. I'm
guessing that you *did* activate this copy when you installed it on the
laptop. Are you getting a message that the documents are "locked for edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for more options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and activated it.
Then you installed it on the laptop (you did install it, right--not just
copy files?); how can the laptop know it's been activated on the
desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed only
for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it said
that
the program was already activated. When I installed the software on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I
also
work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open
the
program
in safe mode and I can't retrieve any saved documents or write a
new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[L.]

No, I don't get any messages at all. The Microsoft Office page opens in the
middle of the screen and that's it. If I go to ProgramsMicrosoft
OfficeMicrosoft Office ToolsApplication Recovery and click end application
I can get the program to open in safe mode. At this point I can't open any
saved documents.

I will look at the link posted and see if anything helps.

Thanks again.

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a different
activation path, but likely it wouldn't work, either, even if available. I'm
guessing that you *did* activate this copy when you installed it on the
laptop. Are you getting a message that the documents are "locked for edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for more options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and activated it.
Then you installed it on the laptop (you did install it, right--not just
copy files?); how can the laptop know it's been activated on the
desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed only
for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it said
that
the program was already activated. When I installed the software on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I
also
work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open
the
program
in safe mode and I can't retrieve any saved documents or write a
new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[L.]

I tried the runwinword fix. Word opened right away. Then I tried to open a
document and on the lower left corner it said running virus scan...and
nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a different
activation path, but likely it wouldn't work, either, even if available. I'm
guessing that you *did* activate this copy when you installed it on the
laptop. Are you getting a message that the documents are "locked for edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for more options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and activated it.
Then you installed it on the laptop (you did install it, right--not just
copy files?); how can the laptop know it's been activated on the
desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed only
for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it said
that
the program was already activated. When I installed the software on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word. I
also
work
from home on my laptop. I tried to install Word but now the laptop
software
doesn't work. It seems, after a lot of work that I can only open
the
program
in safe mode and I can't retrieve any saved documents or write a
new
letter.
Am I allowed to install the cd on 2 computers? Any help will be
appreciated.

[Suzanne S. Barnhill]

Disable the Norton Office Plug-in. It causes many problems and adds nothing
to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I tried to open
a
document and on the lower left corner it said running virus scan...and
nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a
different
activation path, but likely it wouldn't work, either, even if available.
I'm
guessing that you *did* activate this copy when you installed it on the
laptop. Are you getting a message that the documents are "locked for
edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for more
options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and activated
it.
Then you installed it on the laptop (you did install it, right--not
just
copy files?); how can the laptop know it's been activated on the
desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed
only
for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151
and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it
said
that
the program was already activated. When I installed the software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word.
I
also
work
from home on my laptop. I tried to install Word but now the
laptop
software
doesn't work. It seems, after a lot of work that I can only
open
the
program
in safe mode and I can't retrieve any saved documents or write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any help will
be
appreciated.

[L.]

Suzanne,
Thanks for getting back to me once again. How do I disable the plug-in?

"Suzanne S. Barnhill" wrote:

Disable the Norton Office Plug-in. It causes many problems and adds nothing
to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I tried to open
a
document and on the lower left corner it said running virus scan...and
nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a
different
activation path, but likely it wouldn't work, either, even if available.
I'm
guessing that you *did* activate this copy when you installed it on the
laptop. Are you getting a message that the documents are "locked for
edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for more
options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and activated
it.
Then you installed it on the laptop (you did install it, right--not
just
copy files?); how can the laptop know it's been activated on the
desktop? It
must be separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are licensed
only
for
the machine they come on.

For more information, see http://support.microsoft.com/?kbid=293151
and
http://www.microsoft.com/piracy/activation_faq.mspx or
http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and it
said
that
the program was already activated. When I installed the software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed Word.
I
also
work
from home on my laptop. I tried to install Word but now the
laptop
software
doesn't work. It seems, after a lot of work that I can only
open
the
program
in safe mode and I can't retrieve any saved documents or write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any help will
be
appreciated.

[Suzanne S. Barnhill]

The procedure may vary slightly in the current version of NAV, but in
general, it's something like this:

1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
Suzanne,
Thanks for getting back to me once again. How do I disable the plug-in?

"Suzanne S. Barnhill" wrote:

Disable the Norton Office Plug-in. It causes many problems and adds
nothing
to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I tried to
open
a
document and on the lower left corner it said running virus scan...and
nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a
different
activation path, but likely it wouldn't work, either, even if
available.
I'm
guessing that you *did* activate this copy when you installed it on
the
laptop. Are you getting a message that the documents are "locked for
edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for more
options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been
activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and
activated
it.
Then you installed it on the laptop (you did install it,
right--not
just
copy files?); how can the laptop know it's been activated on the
desktop? It
must be separately activated for the laptop because the hardware
is
different. If this is a retail version (as you indicate), then
it is
licensed for one desktop and one laptop. OEM versions are
licensed
only
for
the machine they come on.

For more information, see
http://support.microsoft.com/?kbid=293151
and
http://www.microsoft.com/piracy/activation_faq.mspx or

http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and
it
said
that
the program was already activated. When I installed the
software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed
Word.
I
also
work
from home on my laptop. I tried to install Word but now
the
laptop
software
doesn't work. It seems, after a lot of work that I can
only
open
the
program
in safe mode and I can't retrieve any saved documents or
write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any help
will
be
appreciated.

[L.]

When I open the Options at the top, my only choices a Norton Protection
Center and Norton AntiVirus. I went through everything and can't find
anything that says Miscellaneous or Office Plug-in.

"Suzanne S. Barnhill" wrote:

The procedure may vary slightly in the current version of NAV, but in
general, it's something like this:

1. Open Norton AntiVirus (right-click on the Systray icon and choose this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
Suzanne,
Thanks for getting back to me once again. How do I disable the plug-in?

"Suzanne S. Barnhill" wrote:

Disable the Norton Office Plug-in. It causes many problems and adds
nothing
to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I tried to
open
a
document and on the lower left corner it said running virus scan...and
nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a
different
activation path, but likely it wouldn't work, either, even if
available.
I'm
guessing that you *did* activate this copy when you installed it on
the
laptop. Are you getting a message that the documents are "locked for
edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for more
options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been
activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and
activated
it.
Then you installed it on the laptop (you did install it,
right--not
just
copy files?); how can the laptop know it's been activated on the
desktop? It
must be separately activated for the laptop because the hardware
is
different. If this is a retail version (as you indicate), then
it is
licensed for one desktop and one laptop. OEM versions are
licensed
only
for
the machine they come on.

For more information, see
http://support.microsoft.com/?kbid=293151
and
http://www.microsoft.com/piracy/activation_faq.mspx or

http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and
it
said
that
the program was already activated. When I installed the
software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the
newsgroup so
all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed
Word.
I
also
work
from home on my laptop. I tried to install Word but now
the
laptop
software
doesn't work. It seems, after a lot of work that I can
only
open
the
program
in safe mode and I can't retrieve any saved documents or
write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any help
will
be
appreciated.

[Graham Mayor]

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run

Locate the file then unregister it e.g.

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


L. wrote:
When I open the Options at the top, my only choices a Norton
Protection Center and Norton AntiVirus. I went through everything and
can't find anything that says Miscellaneous or Office Plug-in.

"Suzanne S. Barnhill" wrote:

The procedure may vary slightly in the current version of NAV, but in
general, it's something like this:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
Suzanne,
Thanks for getting back to me once again. How do I disable the
plug-in?

"Suzanne S. Barnhill" wrote:

Disable the Norton Office Plug-in. It causes many problems and
adds nothing to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I tried
to open a document and on the lower left corner it said running
virus scan...and nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a
different activation path, but likely it wouldn't work, either,
even if available. I'm guessing that you *did* activate this
copy when you installed it on the laptop. Are you getting a
message that the documents are "locked for edit"? That would
indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for
more options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been
activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and
activated it. Then you installed it on the laptop (you did
install it, right--not just copy files?); how can the laptop
know it's been activated on the desktop? It must be separately
activated for the laptop because the hardware is different. If
this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are
licensed
only
for
the machine they come on.

For more information, see
http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or

http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the newsgroup so all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and
it
said
that
the program was already activated. When I installed the
software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the newsgroup so all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed
Word.
I
also
work
from home on my laptop. I tried to install Word but now
the
laptop
software
doesn't work. It seems, after a lot of work that I can
only
open
the
program
in safe mode and I can't retrieve any saved documents or
write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any help
will
be
appreciated.

[L.]

I tried both-I got a message that said specific module not found. I type in
the spaces.

"Graham Mayor" wrote:

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows Start
Run

Locate the file then unregister it e.g.

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


L. wrote:
When I open the Options at the top, my only choices a Norton
Protection Center and Norton AntiVirus. I went through everything and
can't find anything that says Miscellaneous or Office Plug-in.

"Suzanne S. Barnhill" wrote:

The procedure may vary slightly in the current version of NAV, but in
general, it's something like this:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
Suzanne,
Thanks for getting back to me once again. How do I disable the
plug-in?

"Suzanne S. Barnhill" wrote:

Disable the Norton Office Plug-in. It causes many problems and
adds nothing to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I tried
to open a document and on the lower left corner it said running
virus scan...and nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a
different activation path, but likely it wouldn't work, either,
even if available. I'm guessing that you *did* activate this
copy when you installed it on the laptop. Are you getting a
message that the documents are "locked for edit"? That would
indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for
more options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been
activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and
activated it. Then you installed it on the laptop (you did
install it, right--not just copy files?); how can the laptop
know it's been activated on the desktop? It must be separately
activated for the laptop because the hardware is different. If
this is a retail version (as you indicate), then it is
licensed for one desktop and one laptop. OEM versions are
licensed
only
for
the machine they come on.

For more information, see
http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or

http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the newsgroup so all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help and
it
said
that
the program was already activated. When I installed the
software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help | Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the newsgroup so all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed
Word.
I
also
work
from home on my laptop. I tried to install Word but now
the
laptop
software
doesn't work. It seems, after a lot of work that I can
only
open
the
program
in safe mode and I can't retrieve any saved documents or
write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any help
will
be
appreciated.

[Suzanne S. Barnhill]

Select Norton AntiVirus. In the dialog that this opens, there is (in my
version) a bar on the left with options for System, Internet, and Other.
Miscellaneous is under Other.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"L." wrote in message
...
When I open the Options at the top, my only choices a Norton Protection
Center and Norton AntiVirus. I went through everything and can't find
anything that says Miscellaneous or Office Plug-in.

"Suzanne S. Barnhill" wrote:

The procedure may vary slightly in the current version of NAV, but in
general, it's something like this:

1. Open Norton AntiVirus (right-click on the Systray icon and choose
this
option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
Suzanne,
Thanks for getting back to me once again. How do I disable the
plug-in?

"Suzanne S. Barnhill" wrote:

Disable the Norton Office Plug-in. It causes many problems and adds
nothing
to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I tried
to
open
a
document and on the lower left corner it said running virus
scan...and
nothing happened. I have Norton on the laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests a
different
activation path, but likely it wouldn't work, either, even if
available.
I'm
guessing that you *did* activate this copy when you installed it
on
the
laptop. Are you getting a message that the documents are "locked
for
edit"?
That would indicate an activation problem. Otherwise, see
http://word.mvps.org/FAQs/AppErrors/...peningWord.htm for
more
options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been
activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and
activated
it.
Then you installed it on the laptop (you did install it,
right--not
just
copy files?); how can the laptop know it's been activated on
the
desktop? It
must be separately activated for the laptop because the
hardware
is
different. If this is a retail version (as you indicate),
then
it is
licensed for one desktop and one laptop. OEM versions are
licensed
only
for
the machine they come on.

For more information, see
http://support.microsoft.com/?kbid=293151
and
http://www.microsoft.com/piracy/activation_faq.mspx or

http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the
newsgroup so
all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help
and
it
said
that
the program was already activated. When I installed the
software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help |
Activate
Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups
to
the
newsgroup so
all may benefit.

"L." wrote in message

...
I bought Office 2003 for my work computer and
installed
Word.
I
also
work
from home on my laptop. I tried to install Word but
now
the
laptop
software
doesn't work. It seems, after a lot of work that I can
only
open
the
program
in safe mode and I can't retrieve any saved documents
or
write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any
help
will
be
appreciated.

[Graham Mayor]

You missed the sentence that said 'locate the file'! These were merely
examples used in some versions of NAV. Use Windows Explorer to search for
the file and if found, substitute the path.

--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


L. wrote:
I tried both-I got a message that said specific module not found. I
type in the spaces.

"Graham Mayor" wrote:

With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line
from Windows Start Run

Locate the file then unregister it e.g.

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"


--

Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org


L. wrote:
When I open the Options at the top, my only choices a Norton
Protection Center and Norton AntiVirus. I went through everything
and can't find anything that says Miscellaneous or Office Plug-in.

"Suzanne S. Barnhill" wrote:

The procedure may vary slightly in the current version of NAV, but
in general, it's something like this:

1. Open Norton AntiVirus (right-click on the Systray icon and
choose this option).

2. Click on the Options button at the top of the dialog.

3. In the Options dialog, click on Miscellaneous (menu on the left)

4. Clear the check box for "Enable Office Plug-in."

5. OK out and close NAV.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
Suzanne,
Thanks for getting back to me once again. How do I disable the
plug-in?

"Suzanne S. Barnhill" wrote:

Disable the Norton Office Plug-in. It causes many problems and
adds nothing to security.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
I tried the runwinword fix. Word opened right away. Then I
tried to open a document and on the lower left corner it said
running virus scan...and nothing happened. I have Norton on the
laptop.

Any ideas?

"Suzanne S. Barnhill" wrote:

The referenced article (although it is for Office XP) suggests
a different activation path, but likely it wouldn't work,
either, even if available. I'm guessing that you *did*
activate this copy when you installed it on the laptop. Are
you getting a message that the documents are "locked for
edit"? That would indicate an activation problem. Otherwise,
see http://word.mvps.org/FAQs/AppErrors/...peningWord.htm
for more options.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

"L." wrote in message
...
When I go to Help, it says "This product has already been
activated."

"Suzanne S. Barnhill" wrote:

I'm confused. You installed the program on the desktop and
activated it. Then you installed it on the laptop (you did
install it, right--not just copy files?); how can the laptop
know it's been activated on the desktop? It must be
separately activated for the laptop because the hardware is
different. If this is a retail version (as you indicate),
then it is licensed for one desktop and one laptop. OEM
versions are
licensed
only
for
the machine they come on.

For more information, see
http://support.microsoft.com/?kbid=293151 and
http://www.microsoft.com/piracy/activation_faq.mspx or

http://www.microsoft.com/office/edit...ctivation.mspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the newsgroup so all may benefit.

"L." wrote in message
...
First, thanks for responding to my query. I did go to Help
and
it
said
that
the program was already activated. When I installed the
software
on
the
desktop chances are I activated the program then.

"Suzanne S. Barnhill" wrote:

Did you activate Office 2003 on the laptop? (Help |
Activate Product)

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to
the newsgroup so all may benefit.

"L." wrote in message
...
I bought Office 2003 for my work computer and installed
Word.
I
also
work
from home on my laptop. I tried to install Word but now
the
laptop
software
doesn't work. It seems, after a lot of work that I can
only
open
the
program
in safe mode and I can't retrieve any saved documents or
write
a
new
letter.
Am I allowed to install the cd on 2 computers? Any help
will
be
appreciated.

[Bob Buckland ?:-\)]

Hi L,

Norton Antivirus 2007 has a different options display from prior versions. There are a couple of ways to get to the 'Miscellaneous'
settings to turn off the Office Plug-in. Here's one:

1. In the Windows System tray click on the Norton 2007 Protection Center status icon and switch to the 'Norton Antivirus' tab.

2. In Norton Antivirus 2007,

a. Scroll down below the 'Email and Messaging'
choice to 'Additional Options'

b. Select the 'Virus andSpyware Protection Options'.

3. When that dialog comes up choose from the 'Advanced Options' settings, the 'Miscellaneous category will be a link on the left
side of the screen. Choose that option.


4. Once in the 'Miscellaneous' dialog uncheck the choice for the Office Plug-in, that is named, in this version:

[x] Turn on scanning for Microsoft Office documents'


=================
"L." wrote in message ...
When I open the Options at the top, my only choices a Norton Protection
Center and Norton AntiVirus. I went through everything and can't find
anything that says Miscellaneous or Office Plug-in.
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*