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#1
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"Word is not available, not installed..."
In XP, I have been using Word 2003 as my Outlook 2003 editor successfully for
a long time. However, today, I am repeatedly getting this message when I try to respond to an email using Outlook: "Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead." I have unchecked and re-checked the boxes under Outlook/Options/Mail Format (Use Microsoft Office Word 2003 203 to...") and re-booted. However, it appears that checking the top one ("Use Microsoft Office Word 2003 to edit e-mail message") does not want to stay checked. How can I get Outlook 2003 to again use Word 2003 as my e-mail editor? |
#2
Posted to microsoft.public.word.docmanagement
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"Word is not available, not installed..."
Will Word start by itself? I.e., it is only "broken" when trying to use it
as the email editor for Outlook? Since you didn't mention this, I assume that Word works okay otherwise. I would try a couple of things. First, I would go back into Control Panel and use the Repair option for Office 2003. (It helps if you cross your fingers, face in the direction of Stonehenge, and chant in Gaelic when you do this. Otherwise, repair might not work.) If that doesn't fix it, I would try creating a new Windows user login profile, and see if things work correctly for the new "user". If it doesn't work from there, then the problem might be that an add-in or shudder a Windows/Office update has changed/substituted one or more files that Outlook/Word need to work together. Have you installed anything new recently? Did you recently run Windows update? You might try dropping back to a restore point (assuming you have one) from when it last worked and see if that fixes it. If it does work in a new Windows login, then the problem very likely is a damaged registry entry. This can be tricky to diagnose... I would start by renaming the Data and Options keys for Word, and see if that restores operation: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Data HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\W ord\Options I don't have Outlook 2003 installed anymore, so I can't look to see if there are relevant candidates in Outlook's registry or in Word's mail-related registry (Word 2007/Outlook 2007 work very differently, so this would be of no help for this problem). -- Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http://word2007bible.herbtyson.com Web: http://www.herbtyson.com "Robert Judge" wrote in message ... In XP, I have been using Word 2003 as my Outlook 2003 editor successfully for a long time. However, today, I am repeatedly getting this message when I try to respond to an email using Outlook: "Microsoft Word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead." I have unchecked and re-checked the boxes under Outlook/Options/Mail Format (Use Microsoft Office Word 2003 203 to...") and re-booted. However, it appears that checking the top one ("Use Microsoft Office Word 2003 to edit e-mail message") does not want to stay checked. How can I get Outlook 2003 to again use Word 2003 as my e-mail editor? |
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