My MS Word 2002 recently began crashing (error message: "Microsoft Word has
encountered a problem and needs to close. We are sorry for the
inconvenience") whenever I tried to use the insert address icon. I have
tried running Detect & Repair, uninstalling and re-installing Word and
Outlook, and running fixmapi.com (with ZoneAlarm and Norton Antivirus
disabled), but the problem persists.

Any suggestions for a fix would be greatly appreciated, as this is one of
the Word features I use constantly.