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#1
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I can't open any word document, why are my files unavailable?
I have had a few virus problems since connecting to my university network. I
have fully updated my computer and installed all available virus protections. The scans say that my computer is virus free. However, I cannot access any word documents. When I open word a message box informs me that the file is unavailable. Then I am asked if I want to save the file "normal" and another box says that "changes have been made to the global template." This is extremely worrying as I need word to write my thesis. I am worried that even if I figure out how to fix the problem it will recur. I cannot afford to spend any more time on this. Any advice would be appreciated. |
#2
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If you're using Symantec/Norton AntiVirus, try disabling the
Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information. propinquitous wrote: I have had a few virus problems since connecting to my university network. I have fully updated my computer and installed all available virus protections. The scans say that my computer is virus free. However, I cannot access any word documents. When I open word a message box informs me that the file is unavailable. Then I am asked if I want to save the file "normal" and another box says that "changes have been made to the global template." This is extremely worrying as I need word to write my thesis. I am worried that even if I figure out how to fix the problem it will recur. I cannot afford to spend any more time on this. Any advice would be appreciated. |
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