[Kerrick]

I bought MS Office Home and Student the other day, and installed Word and
Excel. Unfortunately, I can't open any files with either program - either it
simply doesn't work at all, or I get the message that the file doesn't exist
(I'm double-clicking on the file itself, not using a shortcut). Also, I can't
even open Word or Excel - they just don't work. I've reinstalled several
times and made sure all previous versions were wiped off my system, but I
have no idea what to do. Any ideas?

[Bob Buckland ?:-\)]

Hi Kerrick,

How did you remove the prior versions?
Have you restarted the PC after the last install?
What happens when you try to start Word while holding the ctrl key?

================
"Kerrick" wrote in message ...
I bought MS Office Home and Student the other day, and installed Word and
Excel. Unfortunately, I can't open any files with either program - either it
simply doesn't work at all, or I get the message that the file doesn't exist
(I'm double-clicking on the file itself, not using a shortcut). Also, I can't
even open Word or Excel - they just don't work. I've reinstalled several
times and made sure all previous versions were wiped off my system, but I
have no idea what to do. Any ideas?
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

[Kerrick]

How did you remove the prior versions?
Umm... I just deleted them. I upgraded my system to a dual core, which means
I had to reinstall everything; I couldn't uninstall them properly due to some
missing .dll (I had this problem with all my programs/games, so I had to
manually delete them. I just realized that I never cleared the registry -
could this be the problem?

Have you restarted the PC after the last install?
Yes, a couple times.

What happens when you try to start Word while holding the ctrl key?
Nothing. I get the hourglass for a second or two, but nothing happens.