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Jspagnoli
 
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Default Hyperlink - Ctrl + Click not working

We have a document that a user setup with a table of contents. She setup the
hyperlinks so that you can ctrl + click them. When she ctrl + clicks, the
TOC works, however, when another user in her department does it, it does not
work. This may be due to the Group Policy we have in effect, but I am not
sure. The group polciy limits users to be allowed to run only approved
programs. Does anyone know what executable or file the hyperlinks in the TOC
actually use, so that we can add this as an approved program? If not, are
there any other suggestions? Thanks in advance.
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Jay Freedman
 
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Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.


For links within and between Word documents, it isn't a separate program,
it's part of Word. When the hyperlinks are to web addresses, then it calls
the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click
to follow hyperlink". If that's unchecked, then just clicking the link
without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org


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Jspagnoli
 
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Thanks for the reply - however, we have already tried that and it does not
work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly appreciated.
Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.


For links within and between Word documents, it isn't a separate program,
it's part of Word. When the hyperlinks are to web addresses, then it calls
the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL + click
to follow hyperlink". If that's unchecked, then just clicking the link
without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org



  #4   Report Post  
Jay Freedman
 
Posts: n/a
Default

I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry
entries, so the very things that usually cause problems are *not* replaced
(unless you want to go for a full nuke of Windows, reformat and start over
g).

Your wording is a bit inexact -- is the failure of the TOC links happening
only on one machine in the department? The same document file, copied to
other users' machines, does work properly? On the problem machine, can you
create hyperlinks and a TOC in a new document, and do they work? What
happens if you swap keyboards with another machine (maybe the Ctrl key
doesn't work)?

If it is a software problem in Word on one machine, the thing that's most
likely to fix it is deleting and rebuilding Word's Data key in the registry,
as described at http://word.mvps.org/faqs/customizat...eySettings.htm.
That key is where options such as Ctrl+click are permanently stored. Before
you do anything, read all the way through the article, especially the part
about saving preferences so they can be reloaded.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jspagnoli wrote:
Thanks for the reply - however, we have already tried that and it
does not work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly
appreciated. Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.


For links within and between Word documents, it isn't a separate
program, it's part of Word. When the hyperlinks are to web
addresses, then it calls the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL
+ click to follow hyperlink". If that's unchecked, then just
clicking the link without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org



  #5   Report Post  
Jspagnoli
 
Posts: n/a
Default

Thanks for the advice - I will look at that article. And yes, this user
cannot access hyperlinks in Word no matter what file. Yet others in the same
OU/department can. We have a restictive group policy, that ALL users have in
effect, but that would mean all users would be having this issue. However,
this message pops up when this particular user tries to do the hyperlinks
within Word:

"This operation has been cancelled due to restrictions in effect on this
computer. Please contact your system adminstrator."

So, even though it leans towards a GPO issue, it does not make logical
sense. Any more advice/suggestions would be greatly appreciated. Thanks
again.

"Jay Freedman" wrote:

I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry
entries, so the very things that usually cause problems are *not* replaced
(unless you want to go for a full nuke of Windows, reformat and start over
g).

Your wording is a bit inexact -- is the failure of the TOC links happening
only on one machine in the department? The same document file, copied to
other users' machines, does work properly? On the problem machine, can you
create hyperlinks and a TOC in a new document, and do they work? What
happens if you swap keyboards with another machine (maybe the Ctrl key
doesn't work)?

If it is a software problem in Word on one machine, the thing that's most
likely to fix it is deleting and rebuilding Word's Data key in the registry,
as described at http://word.mvps.org/faqs/customizat...eySettings.htm.
That key is where options such as Ctrl+click are permanently stored. Before
you do anything, read all the way through the article, especially the part
about saving preferences so they can be reloaded.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jspagnoli wrote:
Thanks for the reply - however, we have already tried that and it
does not work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly
appreciated. Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.

For links within and between Word documents, it isn't a separate
program, it's part of Word. When the hyperlinks are to web
addresses, then it calls the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL
+ click to follow hyperlink". If that's unchecked, then just
clicking the link without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org






  #6   Report Post  
Jay Freedman
 
Posts: n/a
Default

Well, it wouldn't be the first time an error message pointed in a
bogus direction, and I still think it'll turn out to be some
corruption in the Data key. But if it is related to a GPO restriction,
that's outside my area of expertise. You could post the question to
the microsoft.public.office.setup newsgroup, where you're more likely
to find someone who knows about group policies.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

On Tue, 3 May 2005 12:15:03 -0700, Jspagnoli
wrote:

Thanks for the advice - I will look at that article. And yes, this user
cannot access hyperlinks in Word no matter what file. Yet others in the same
OU/department can. We have a restictive group policy, that ALL users have in
effect, but that would mean all users would be having this issue. However,
this message pops up when this particular user tries to do the hyperlinks
within Word:

"This operation has been cancelled due to restrictions in effect on this
computer. Please contact your system adminstrator."

So, even though it leans towards a GPO issue, it does not make logical
sense. Any more advice/suggestions would be greatly appreciated. Thanks
again.

"Jay Freedman" wrote:

I think a reinstall will *not* help -- it almost never does, because by
design the uninstaller doesn't remove any modified templates or registry
entries, so the very things that usually cause problems are *not* replaced
(unless you want to go for a full nuke of Windows, reformat and start over
g).

Your wording is a bit inexact -- is the failure of the TOC links happening
only on one machine in the department? The same document file, copied to
other users' machines, does work properly? On the problem machine, can you
create hyperlinks and a TOC in a new document, and do they work? What
happens if you swap keyboards with another machine (maybe the Ctrl key
doesn't work)?

If it is a software problem in Word on one machine, the thing that's most
likely to fix it is deleting and rebuilding Word's Data key in the registry,
as described at http://word.mvps.org/faqs/customizat...eySettings.htm.
That key is where options such as Ctrl+click are permanently stored. Before
you do anything, read all the way through the article, especially the part
about saving preferences so they can be reloaded.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Jspagnoli wrote:
Thanks for the reply - however, we have already tried that and it
does not work on this particular PC either way.

It does work on another person in her departments PC. Do you think a
re-install of Office 2003 may be in order? Any help is greatly
appreciated. Thanks again.

"Jay Freedman" wrote:

Jspagnoli wrote:
We have a document that a user setup with a table of contents. She
setup the hyperlinks so that you can ctrl + click them. When she
ctrl + clicks, the TOC works, however, when another user in her
department does it, it does not work. This may be due to the Group
Policy we have in effect, but I am not sure. The group polciy limits
users to be allowed to run only approved programs. Does anyone know
what executable or file the hyperlinks in the TOC actually use, so
that we can add this as an approved program? If not, are there any
other suggestions? Thanks in advance.

For links within and between Word documents, it isn't a separate
program, it's part of Word. When the hyperlinks are to web
addresses, then it calls the default browser.

Maybe this is a setting in Tools Options Edit, labeled "Use CTRL
+ click to follow hyperlink". If that's unchecked, then just
clicking the link without Ctrl should work.

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org





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