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Becky Becky is offline
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Default Problem accessing existing Word files/receive "normal" template sa

All of a sudden I cannot open any of my existing word files (CD, USB or hard
drive) and I get a 'normal' template save box stating the normal template has
been changed and do I want to save it. Then I say 'no' and it eventually
permits me to close the box and get back to word.

I've reloaded word and same keeps happenning.
--
Becky Skornia
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Suzanne S. Barnhill Suzanne S. Barnhill is offline
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Default Problem accessing existing Word files/receive "normal" template sa

Both are symptoms of problems caused by Norton AntiVirus. Try disabling its
Office Plug-in.

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

"Becky" wrote in message
...
All of a sudden I cannot open any of my existing word files (CD, USB or

hard
drive) and I get a 'normal' template save box stating the normal template

has
been changed and do I want to save it. Then I say 'no' and it eventually
permits me to close the box and get back to word.

I've reloaded word and same keeps happenning.
--
Becky Skornia


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