I have exactly the same problem. All I would add is that I'm not sure whether
I ever had an option to block access to help but if I did inadvertently block
access; how do I now correct it?

I have no problems accessing Office Online from a standard browser window.

Adrian

"Eileen" wrote:

When I go to the right hand corner of my Word document and type in a
question, it brings up possible answers, but when I click on them I get the
Action canceled page telling me that it cannot connect to the internet.

This happened after I got a box asking me to allow access to the internet or
block it. I thought I clicked on allow and then I clicked on "choose this
option every time." But now I wonder if I accidentally clicked "block" and
then told it to choose that option every time.

Help!