Hi,
I have a user that is running Word 2002 SP3 (Office XP Professional) and
Outlook 2003 SP1. Outlook was upgraded first, before Office 2000 was upgraded
to XP Office Professional.
She is trying to do an email merge with email addresses from an Excel 2002
spreadsheet.
She gets to step 6 and everything seems to be there, she can cycle through
the over 200 merged data messages ok, but there is no evidence that the email
messages get sent.
She is also on the email list of recipients and doesn't get a message.
Also, her sent Items box in Outlook 2003 doesn't show the recipients that
she sent a message to. She is sending to over 200 recipients.
She is a very capable computer user and has always been successful at doing
email merges before we upgraded to Outlook 2003 and to XP Professional.
Is there something we could be doing wrong in the process?

thanks much for a speedy response,

RHS

Let's just be su when she gets to Step 6, is she then clicking Electronic
Mail, filling in the details and taking it from there?

If so, do the messages even appear in the Outbox?

If not, I have come across this problem reported many times, but have never
seen an explanation or solution. There are various things she can check
(e.g. is Outlook set up as the default e-mail program in IE/Internet
Options). However, in my opinion, the problem is not really to do with Word,
but is actually caused by something in Outlook or the messaging system it
relies on, "MAPI".

If it is something to do with Outlook, you're much more likely to get useful
answers in an Outlook newsgroup than in here. All I can say is that when I
have had similar problems, they have sometimes been fixed by running the
scanpst utility that checks the integrity of the Outlook .pst file.
Typically, it's in a folder under

C:\Program Files\Common Files\System\MSMAPI\

Peter Jamieson

"RHS" wrote in message
...
Hi,
I have a user that is running Word 2002 SP3 (Office XP Professional) and
Outlook 2003 SP1. Outlook was upgraded first, before Office 2000 was
upgraded
to XP Office Professional.
She is trying to do an email merge with email addresses from an Excel 2002
spreadsheet.
She gets to step 6 and everything seems to be there, she can cycle through
the over 200 merged data messages ok, but there is no evidence that the
email
messages get sent.
She is also on the email list of recipients and doesn't get a message.
Also, her sent Items box in Outlook 2003 doesn't show the recipients that
she sent a message to. She is sending to over 200 recipients.
She is a very capable computer user and has always been successful at
doing
email merges before we upgraded to Outlook 2003 and to XP Professional.
Is there something we could be doing wrong in the process?

thanks much for a speedy response,

RHS

See responses interspersed:

"Peter Jamieson" wrote:

Let's just be su when she gets to Step 6, is she then clicking Electronic
Mail, filling in the details and taking it from there?

Yes, I watched her choose Electronic Mail.


If so, do the messages even appear in the Outbox?

No, not in the Outbox or the Sent Items box.


If not, I have come across this problem reported many times, but have never
seen an explanation or solution. There are various things she can check
(e.g. is Outlook set up as the default e-mail program in IE/Internet
Options). However, in my opinion, the problem is not really to do with Word,
but is actually caused by something in Outlook or the messaging system it
relies on, "MAPI".

What is the likelyhood that we have this problem because we are running
Outlook 2003 and Office XP Professional (2002 version of Word). These were
two different installs. First, Outlook was upgraded to Outlook 2003, then
Office 2000 was upgraded to Office XP Pro?
I would think that these would all be compatible, is that correct?


If it is something to do with Outlook, you're much more likely to get useful
answers in an Outlook newsgroup than in here. All I can say is that when I
have had similar problems, they have sometimes been fixed by running the
scanpst utility that checks the integrity of the Outlook .pst file.
Typically, it's in a folder under C:\Program Files\Common Files\System\MSMAPI\

We are attached to an Exchange server so I would think that a .pst file
shouldn't even come into play here. She's not using a .pst file.


Peter Jamieson

"RHS" wrote in message
...
Hi,
I have a user that is running Word 2002 SP3 (Office XP Professional) and
Outlook 2003 SP1. Outlook was upgraded first, before Office 2000 was
upgraded
to XP Office Professional.
She is trying to do an email merge with email addresses from an Excel 2002
spreadsheet.
She gets to step 6 and everything seems to be there, she can cycle through
the over 200 merged data messages ok, but there is no evidence that the
email
messages get sent.
She is also on the email list of recipients and doesn't get a message.
Also, her sent Items box in Outlook 2003 doesn't show the recipients that
she sent a message to. She is sending to over 200 recipients.
She is a very capable computer user and has always been successful at
doing
email merges before we upgraded to Outlook 2003 and to XP Professional.
Is there something we could be doing wrong in the process?

thanks much for a speedy response,

RHS