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#1
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
I use Word 2002 (from Works 6) on a newer computer with Vista.
I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#2
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
FWIW, this is NOT normal behavior.
-- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#3
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Thanks for the smile, Suzanne, but I really need to find out how can I induce
my normal.dot to act normal again. She is driving me crazy. Seriously, I looked around for some kind of answer, but couldn't see anyone else with this problem. -- Thanks, Don "Suzanne S. Barnhill" wrote: FWIW, this is NOT normal behavior. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#4
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Your AutoSave program runs once a minute, you hit the issue once a minute -
as the Americans say, you do the math! The problem is almost certainly in the action of the AutoSave. Not knowing how it does its stuff, I can't really comment further - does it have any options relating to Normal.dot (an essential element of Word, which you cannot assassinate). -- Enjoy, Tony "Don" wrote in message ... Thanks for the smile, Suzanne, but I really need to find out how can I induce my normal.dot to act normal again. She is driving me crazy. Seriously, I looked around for some kind of answer, but couldn't see anyone else with this problem. -- Thanks, Don "Suzanne S. Barnhill" wrote: FWIW, this is NOT normal behavior. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#5
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Thanks for replying Tony.
Yes, I do realize that the problem is "in synch" with my auto save. Even so, I don't believe the problem is with the auto save software, as such. For one thing, the auto recover software was working perfectly well with my word 2002--no problem at all--for a long time. Secondly, it's a very simple piece of software and there's nothing to adjust in it. It just saves one copy a minute to a folder on my external drive. It could and probably is involved tangentially, but I think the problem has more to do with my normal.dot template. However, I've never changed anything in the normal.dot (not that I'm aware of, anyway), so I can't figure out why it's acting up, nor how to fix it. I've been looking around on the Net, but I don't really understand how it works. Surely someone here can tell me how to set it right. A late report... I just opened my Word 2002 and on the left in a vertical section entitled "Available Files" it says "Template 1 Recovered. It asks me which file do I want to save. And yes, the word "auto recover" is there. Whoops, I did something and it's all gone. .... Well, I'm glad I kept my old typewriter. -- "Tony Jollans" wrote: Your AutoSave program runs once a minute, you hit the issue once a minute - as the Americans say, you do the math! The problem is almost certainly in the action of the AutoSave. Not knowing how it does its stuff, I can't really comment further - does it have any options relating to Normal.dot (an essential element of Word, which you cannot assassinate). -- Enjoy, Tony "Don" wrote in message ... Thanks for the smile, Suzanne, but I really need to find out how can I induce my normal.dot to act normal again. She is driving me crazy. Seriously, I looked around for some kind of answer, but couldn't see anyone else with this problem. -- Thanks, Don "Suzanne S. Barnhill" wrote: FWIW, this is NOT normal behavior. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#6
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
So you've had some sort of crash and Word has tried to recover - amongst
other things, your Normal template. It sounds like this has confused AutoSave. Word is playing safe and not allowing Normal.dot to be overwritten without your say-so. Perhaps whatever you did has been taken to be that say-so - are you saying all is now well? -- Enjoy, Tony "Don" wrote in message ... Thanks for replying Tony. Yes, I do realize that the problem is "in synch" with my auto save. Even so, I don't believe the problem is with the auto save software, as such. For one thing, the auto recover software was working perfectly well with my word 2002--no problem at all--for a long time. Secondly, it's a very simple piece of software and there's nothing to adjust in it. It just saves one copy a minute to a folder on my external drive. It could and probably is involved tangentially, but I think the problem has more to do with my normal.dot template. However, I've never changed anything in the normal.dot (not that I'm aware of, anyway), so I can't figure out why it's acting up, nor how to fix it. I've been looking around on the Net, but I don't really understand how it works. Surely someone here can tell me how to set it right. A late report... I just opened my Word 2002 and on the left in a vertical section entitled "Available Files" it says "Template 1 Recovered. It asks me which file do I want to save. And yes, the word "auto recover" is there. Whoops, I did something and it's all gone. .... Well, I'm glad I kept my old typewriter. -- "Tony Jollans" wrote: Your AutoSave program runs once a minute, you hit the issue once a minute - as the Americans say, you do the math! The problem is almost certainly in the action of the AutoSave. Not knowing how it does its stuff, I can't really comment further - does it have any options relating to Normal.dot (an essential element of Word, which you cannot assassinate). -- Enjoy, Tony "Don" wrote in message ... Thanks for the smile, Suzanne, but I really need to find out how can I induce my normal.dot to act normal again. She is driving me crazy. Seriously, I looked around for some kind of answer, but couldn't see anyone else with this problem. -- Thanks, Don "Suzanne S. Barnhill" wrote: FWIW, this is NOT normal behavior. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#7
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Thanks Tony. I think you're getting to the bottom of it. You're right. I
was having some trouble for a while a few days ago and my word (and my explorer) crashed several times. I had some help to get back to normal and haven't had any further crashes, but I guess this normal.dot problem is a residual problem from whatever happened to me a few days ago. Otherwise everything would be okay--I think. I just downloaded and reinstalled the Auto Save, but the problem persisted. The question is, what to do now. Do you have a suggestion? -- Tony Jollans" wrote: So you've had some sort of crash and Word has tried to recover - amongst other things, your Normal template. It sounds like this has confused AutoSave. Word is playing safe and not allowing Normal.dot to be overwritten without your say-so. Perhaps whatever you did has been taken to be that say-so - are you saying all is now well? -- Enjoy, Tony "Don" wrote in message ... Thanks for replying Tony. Yes, I do realize that the problem is "in synch" with my auto save. Even so, I don't believe the problem is with the auto save software, as such. For one thing, the auto recover software was working perfectly well with my word 2002--no problem at all--for a long time. Secondly, it's a very simple piece of software and there's nothing to adjust in it. It just saves one copy a minute to a folder on my external drive. It could and probably is involved tangentially, but I think the problem has more to do with my normal.dot template. However, I've never changed anything in the normal.dot (not that I'm aware of, anyway), so I can't figure out why it's acting up, nor how to fix it. I've been looking around on the Net, but I don't really understand how it works. Surely someone here can tell me how to set it right. A late report... I just opened my Word 2002 and on the left in a vertical section entitled "Available Files" it says "Template 1 Recovered. It asks me which file do I want to save. And yes, the word "auto recover" is there. Whoops, I did something and it's all gone. .... Well, I'm glad I kept my old typewriter. -- "Tony Jollans" wrote: Your AutoSave program runs once a minute, you hit the issue once a minute - as the Americans say, you do the math! The problem is almost certainly in the action of the AutoSave. Not knowing how it does its stuff, I can't really comment further - does it have any options relating to Normal.dot (an essential element of Word, which you cannot assassinate). -- Enjoy, Tony "Don" wrote in message ... Thanks for the smile, Suzanne, but I really need to find out how can I induce my normal.dot to act normal again. She is driving me crazy. Seriously, I looked around for some kind of answer, but couldn't see anyone else with this problem. -- Thanks, Don "Suzanne S. Barnhill" wrote: FWIW, this is NOT normal behavior. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#8
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Don,
At the least, you need to clean up the crash debris. See http://www.gmayor.com/what_to_do_when_word_crashes.htm. That may not stop the problem, but it certainly can't hurt. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 2 Aug 2008 18:28:00 -0700, Don wrote: Thanks Tony. I think you're getting to the bottom of it. You're right. I was having some trouble for a while a few days ago and my word (and my explorer) crashed several times. I had some help to get back to normal and haven't had any further crashes, but I guess this normal.dot problem is a residual problem from whatever happened to me a few days ago. Otherwise everything would be okay--I think. I just downloaded and reinstalled the Auto Save, but the problem persisted. The question is, what to do now. Do you have a suggestion? -- Tony Jollans" wrote: So you've had some sort of crash and Word has tried to recover - amongst other things, your Normal template. It sounds like this has confused AutoSave. Word is playing safe and not allowing Normal.dot to be overwritten without your say-so. Perhaps whatever you did has been taken to be that say-so - are you saying all is now well? -- Enjoy, Tony "Don" wrote in message ... Thanks for replying Tony. Yes, I do realize that the problem is "in synch" with my auto save. Even so, I don't believe the problem is with the auto save software, as such. For one thing, the auto recover software was working perfectly well with my word 2002--no problem at all--for a long time. Secondly, it's a very simple piece of software and there's nothing to adjust in it. It just saves one copy a minute to a folder on my external drive. It could and probably is involved tangentially, but I think the problem has more to do with my normal.dot template. However, I've never changed anything in the normal.dot (not that I'm aware of, anyway), so I can't figure out why it's acting up, nor how to fix it. I've been looking around on the Net, but I don't really understand how it works. Surely someone here can tell me how to set it right. A late report... I just opened my Word 2002 and on the left in a vertical section entitled "Available Files" it says "Template 1 Recovered. It asks me which file do I want to save. And yes, the word "auto recover" is there. Whoops, I did something and it's all gone. .... Well, I'm glad I kept my old typewriter. -- "Tony Jollans" wrote: Your AutoSave program runs once a minute, you hit the issue once a minute - as the Americans say, you do the math! The problem is almost certainly in the action of the AutoSave. Not knowing how it does its stuff, I can't really comment further - does it have any options relating to Normal.dot (an essential element of Word, which you cannot assassinate). -- Enjoy, Tony "Don" wrote in message ... Thanks for the smile, Suzanne, but I really need to find out how can I induce my normal.dot to act normal again. She is driving me crazy. Seriously, I looked around for some kind of answer, but couldn't see anyone else with this problem. -- Thanks, Don "Suzanne S. Barnhill" wrote: FWIW, this is NOT normal behavior. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#9
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Thanks for the information, Jay. I'll run through the procedure and clean up
the debris and report the result. Cheers, Don. -- "Jay Freedman" wrote: Hi Don, At the least, you need to clean up the crash debris. See http://www.gmayor.com/what_to_do_when_word_crashes.htm. That may not stop the problem, but it certainly can't hurt. -- Regards, Jay Freedman Microsoft Word MVP FAQ: http://word.mvps.org Email cannot be acknowledged; please post all follow-ups to the newsgroup so all may benefit. On Sat, 2 Aug 2008 18:28:00 -0700, Don wrote: Thanks Tony. I think you're getting to the bottom of it. You're right. I was having some trouble for a while a few days ago and my word (and my explorer) crashed several times. I had some help to get back to normal and haven't had any further crashes, but I guess this normal.dot problem is a residual problem from whatever happened to me a few days ago. Otherwise everything would be okay--I think. I just downloaded and reinstalled the Auto Save, but the problem persisted. The question is, what to do now. Do you have a suggestion? -- Tony Jollans" wrote: So you've had some sort of crash and Word has tried to recover - amongst other things, your Normal template. It sounds like this has confused AutoSave. Word is playing safe and not allowing Normal.dot to be overwritten without your say-so. Perhaps whatever you did has been taken to be that say-so - are you saying all is now well? -- Enjoy, Tony "Don" wrote in message ... Thanks for replying Tony. Yes, I do realize that the problem is "in synch" with my auto save. Even so, I don't believe the problem is with the auto save software, as such. For one thing, the auto recover software was working perfectly well with my word 2002--no problem at all--for a long time. Secondly, it's a very simple piece of software and there's nothing to adjust in it. It just saves one copy a minute to a folder on my external drive. It could and probably is involved tangentially, but I think the problem has more to do with my normal.dot template. However, I've never changed anything in the normal.dot (not that I'm aware of, anyway), so I can't figure out why it's acting up, nor how to fix it. I've been looking around on the Net, but I don't really understand how it works. Surely someone here can tell me how to set it right. A late report... I just opened my Word 2002 and on the left in a vertical section entitled "Available Files" it says "Template 1 Recovered. It asks me which file do I want to save. And yes, the word "auto recover" is there. Whoops, I did something and it's all gone. .... Well, I'm glad I kept my old typewriter. -- "Tony Jollans" wrote: Your AutoSave program runs once a minute, you hit the issue once a minute - as the Americans say, you do the math! The problem is almost certainly in the action of the AutoSave. Not knowing how it does its stuff, I can't really comment further - does it have any options relating to Normal.dot (an essential element of Word, which you cannot assassinate). -- Enjoy, Tony "Don" wrote in message ... Thanks for the smile, Suzanne, but I really need to find out how can I induce my normal.dot to act normal again. She is driving me crazy. Seriously, I looked around for some kind of answer, but couldn't see anyone else with this problem. -- Thanks, Don "Suzanne S. Barnhill" wrote: FWIW, this is NOT normal behavior. -- Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA "Don" wrote in message ... I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#10
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
I went careful fhrough all the procedures contained in the link and I deleted
all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#11
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Don,
I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#12
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Tony:
Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#13
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Again Tony:
I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#14
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Can you change its attributes?
Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#15
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
I went to the template folder, as suggested, but when I clicked on
Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#16
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
It sounds like things really are messed up :-(
It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#17
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
My settings are minimal and I don't mind if they're changed. So yes, I'll go
into the Registry and give your suggestion a try. I'll report back later with the result. Company coming. Thanks again, Tony. Don. -- "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#18
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
-- Hi Again Tony I need the first part of the path to find the registry. I've been there before, but it's been a long time. When I'm in there I will be very careful to do exactly what you suggest and nothing else, of course. Thanks, Don "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#19
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Not quite sure what you do and don't know, so, in full ...
Note: it is possible that Vista will ask you to give yourself permission to do things - I'm not quite sure as I run with UAC turned off - just say OK if it does. Press the Windows Logo key and R together Type regedt32 Click OK Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\W ord\Data With the "Data" key selected (in the left hand pane) press F2 and type a new name - I normally just add an exclamation mark at the end, that way it stays in the same place alphabetically - and press Enter. Press Alt+F4 to exit the registry editor. Try starting Word again. If it still fails, try going back to the registry and renaming the whole "Word" key (the parent of the Data one). This time when you start Word it will go through a configuration process which might take a minute or two but it will recreate the key. I'm afraid that if it still fails, I'm getting low on ideas :-( -- Enjoy, Tony "Don" wrote in message ... -- Hi Again Tony I need the first part of the path to find the registry. I've been there before, but it's been a long time. When I'm in there I will be very careful to do exactly what you suggest and nothing else, of course. Thanks, Don "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this normal.dot thug and get back to a normal life. Thanks in advance for any help anyone can provide. |
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#20
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
I followed the instructions exactly and repeated the process several times, first with the "data" item, then with the "word" item. No luck. Problem persists. I'll sit on the problem for a few more days, but if there's nothing else to try, then I'll get rid of my auto save software and look for something else. Again, I thank you for your help. . -- "Don" wrote: My settings are minimal and I don't mind if they're changed. So yes, I'll go into the Registry and give your suggestion a try. I'll report back later with the result. Company coming. Thanks again, Tony. Don. -- "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this |
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#21
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Tony:
I followed the instructions exactly and repeated the process several times, first with the "data" item, then with the "word" item. No luck. Problem persists. I'll sit on the problem for a few more days, but if there's nothing else to try, then I'll get rid of my auto save software and look for something else. Thanks again for all your help. Best Regards. -- "Tony Jollans" wrote: Not quite sure what you do and don't know, so, in full ... Note: it is possible that Vista will ask you to give yourself permission to do things - I'm not quite sure as I run with UAC turned off - just say OK if it does. Press the Windows Logo key and R together Type regedt32 Click OK Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\W ord\Data With the "Data" key selected (in the left hand pane) press F2 and type a new name - I normally just add an exclamation mark at the end, that way it stays in the same place alphabetically - and press Enter. Press Alt+F4 to exit the registry editor. Try starting Word again. If it still fails, try going back to the registry and renaming the whole "Word" key (the parent of the Data one). This time when you start Word it will go through a configuration process which might take a minute or two but it will recreate the key. I'm afraid that if it still fails, I'm getting low on ideas :-( -- Enjoy, Tony "Don" wrote in message ... -- Hi Again Tony I need the first part of the path to find the registry. I've been there before, but it's been a long time. When I'm in there I will be very careful to do exactly what you suggest and nothing else, of course. Thanks, Don "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to |
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#22
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
I've spent another two hours trying everything I could think of, but without
success. I've asked for my money back from the developer. So that's it. I want to thank you again for your generousity. All the best, Don -- Hi Tony: I followed the instructions exactly and repeated the process several times, first with the "data" item, then with the "word" item. No luck. Problem persists. I'll sit on the problem for a few more days, but if there's nothing else to try, then I'll get rid of my auto save software and look for something else. Thanks again for all your help. Best Regards. -- "Tony Jollans" wrote: Not quite sure what you do and don't know, so, in full ... Note: it is possible that Vista will ask you to give yourself permission to do things - I'm not quite sure as I run with UAC turned off - just say OK if it does. Press the Windows Logo key and R together Type regedt32 Click OK Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\W ord\Data With the "Data" key selected (in the left hand pane) press F2 and type a new name - I normally just add an exclamation mark at the end, that way it stays in the same place alphabetically - and press Enter. Press Alt+F4 to exit the registry editor. Try starting Word again. If it still fails, try going back to the registry and renaming the whole "Word" key (the parent of the Data one). This time when you start Word it will go through a configuration process which might take a minute or two but it will recreate the key. I'm afraid that if it still fails, I'm getting low on ideas :-( -- Enjoy, Tony "Don" wrote in message ... -- Hi Again Tony I need the first part of the path to find the registry. I've been there before, but it's been a long time. When I'm in there I will be very careful to do exactly what you suggest and nothing else, of course. Thanks, Don "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. |
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#23
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Tony.
I don't know if you're still subscribed to this thread, but I wanted to let you know that I've been working on the problem steadily and the last thing I tried seems to have worked. What I did was remove Word 2002 and install my old Word '97. Then, after removing the auto save (cleanly) and reinstalling it, the darn thing started to work again, perfectly. I had asked for my money back from them, and I won't interfere with that process. However, if it continues to work, I'll pay for it again (assuming they follow through and give me my money back). It would seem to me that there was some kind of corruption in my Word 2002 that couldnt' be removed by reinstalling it. Doesn't matter Word '97 works fine for me. -- Thanks, Don "Don" wrote: My settings are minimal and I don't mind if they're changed. So yes, I'll go into the Registry and give your suggestion a try. I'll report back later with the result. Company coming. Thanks again, Tony. Don. -- "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this |
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#24
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Don,
I'm happy that you're working again although don't understand quite why :-) If you're working with Word 97, you ought to be able to work with 2002 - the only difference is in the registry key (well, obviously there are more differences but that's all that should have any significance). Is that the first time you had uninstalled and reinstalled AutoSave? -- Enjoy, Tony "Don" wrote in message ... Hi Tony. I don't know if you're still subscribed to this thread, but I wanted to let you know that I've been working on the problem steadily and the last thing I tried seems to have worked. What I did was remove Word 2002 and install my old Word '97. Then, after removing the auto save (cleanly) and reinstalling it, the darn thing started to work again, perfectly. I had asked for my money back from them, and I won't interfere with that process. However, if it continues to work, I'll pay for it again (assuming they follow through and give me my money back). It would seem to me that there was some kind of corruption in my Word 2002 that couldnt' be removed by reinstalling it. Doesn't matter Word '97 works fine for me. -- Thanks, Don "Don" wrote: My settings are minimal and I don't mind if they're changed. So yes, I'll go into the Registry and give your suggestion a try. I'll report back later with the result. Company coming. Thanks again, Tony. Don. -- "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) 3. I close that item without saving it and I get a dark page. When I close that the dark page, I get: a Microsoft Word €śNotice€ť that reads. €śChanges have been made that affect the global template, Normal.dot. Do you wish to save these changes. I click on €śno€ť and that one disappears. *These items accumulate at the rate of one a minute when I have my Auto Save on. Please dont suggest I simply keep the Auto Save off. I need it and it worked perfectly well before the word crash. The problem pretty well has to be related to an unwanted change in my word program. (Ive reinstalled my word 2002 several times and the problem persists.) Perhaps this will ring a bell with someone. I continue to welcome any suggestions. -- "Don" wrote: I use Word 2002 (from Works 6) on a newer computer with Vista. I'm a writer and I use an excellent minute-by-minute Word backup software (to an external drive) called "Auto Save". (I need a minute-by-minute backup because I'm very old and there's a lot of dust in my brain.) Anyway, everything worked fine until the other day when I started hearing a "bong" once every minute (each time my beloved Auto Save did its thing). I looked around and found that, along with each "bong", an unrelated "Save As" page had been generated itself at the rate of one every minute. (It can take hours to close them all at the end of a work session.) On this extra (useless) page, up there in "Save in" rectangle, is the word "Templates" and, in the big pane, it says normal.dot. When you close this thing off, another box appears saying "This file is in use by another application/user etc. and gives the file path. I've uninstalled word and reinstalled it twice, but it makes no difference. There's more, but by now someone out there should be able to tell me what is going on, and what possible steps I might take in order to assassinate this |
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#25
Posted to microsoft.public.word.docmanagement
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I wish Normal.dot would mind its own business
Hi Tony:
Yes, I reinstalled Auto-Save many times during the process. So I guess this will remain one of life's small mysteries. You're a generous guy. Thanks again for all your help. I learned a lot during the process. Take care, Don. "Don" wrote: I've spent another two hours trying everything I could think of, but without success. I've asked for my money back from the developer. So that's it. I want to thank you again for your generousity. All the best, Don -- Hi Tony: I followed the instructions exactly and repeated the process several times, first with the "data" item, then with the "word" item. No luck. Problem persists. I'll sit on the problem for a few more days, but if there's nothing else to try, then I'll get rid of my auto save software and look for something else. Thanks again for all your help. Best Regards. -- "Tony Jollans" wrote: Not quite sure what you do and don't know, so, in full ... Note: it is possible that Vista will ask you to give yourself permission to do things - I'm not quite sure as I run with UAC turned off - just say OK if it does. Press the Windows Logo key and R together Type regedt32 Click OK Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\W ord\Data With the "Data" key selected (in the left hand pane) press F2 and type a new name - I normally just add an exclamation mark at the end, that way it stays in the same place alphabetically - and press Enter. Press Alt+F4 to exit the registry editor. Try starting Word again. If it still fails, try going back to the registry and renaming the whole "Word" key (the parent of the Data one). This time when you start Word it will go through a configuration process which might take a minute or two but it will recreate the key. I'm afraid that if it still fails, I'm getting low on ideas :-( -- Enjoy, Tony "Don" wrote in message ... -- Hi Again Tony I need the first part of the path to find the registry. I've been there before, but it's been a long time. When I'm in there I will be very careful to do exactly what you suggest and nothing else, of course. Thanks, Don "Tony Jollans" wrote: It sounds like things really are messed up :-( It looks like a single error in the extra instance of Word, created by AutoSave. The second error is a consequence of the first, and the third looks like an error in the AutoSave's error-handling logic (just a guess). as an aside, it depends a little on how messages are issued but it is normally possible to copy them simply by pressing Ctrl+C. I think you need to make sure you have a properly functioning Word before trying to use AutoSave. Your (latest) error may have been caused by deleting Normal.dot but I doubt it. More likely you have a problem with your Word Data key in the registry. If you are comfortable with the registry, try renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key - Word will create a new one when it starts (although, again, you will find some settings have been reinitialised). If this doesn't make things better then it may be that AutoSave needs to run at some level of compatibility, although it appeared to work for me and you have been using it successfully prior to this issue so that, too seems unlikely. Reinstalling Word is unlikely to help (as you have found out); reinstalling Vista may help (depending how you do it) but is rather extreme unless you are geared up for it; it should be possible to find a less drastic resolution. -- Enjoy, Tony "Don" wrote in message ... I went to the template folder, as suggested, but when I clicked on Properties, the read only file was already unchecked. I then deleted the Normal.dot (and backup and another one€”i.e. all of them.) But when I opened a previous word file, it made no difference. I kept fooling around and discovered that if I opened a brand new Word page, then the problem didnt happen and my auto save worked fine. That is, it worked fine for a few minutes, then I got a €śRuntime Error€ť (Microsoft Visual C++ Runtime ibrary€¦ ) which reads: Program: C:\Program Files\Microsoft Office\Office 10\WINWORD.EXE abnormal program termination. I had a second runtime notice for MS Word Backup which reads €ś Run time error 429 Active X component cant create object. When I saved the page again, I got another Run Time error 97 which reads €śCannot Call Friend Function on object which is not a member of the defining class. When I tried to close the page €¦ well, it took me through a sequence asking if I wanted to change the template. Since the page was drawn from a new template, I said no all the way through to page closure. I reopened the page that I saved with the new template and the problem started again. (As an aside . . . It would make things so much easier for trouble-shooting if one could copy the error warnings and other notices. Perhaps the Microsoft developers might keep this in mind for the next version of Windows. ) Although this auto-save software was working fine before I had my word crash, it appears no longer to be compatible with my particular Word 2002. This is probably due to some corruption somewhere in my computer, and Im not about to reinstall Vista to eliminate it. Maybe there are other templates I could try. I dont know€¦ Anyway, Tony, I think youve done far more to try to help me out than I could expect, and I thank you again for your help. Now I think Ive just about come to the end of the road, and Im ready to give up remove my auto save software, unless someone has another bright idea I could try. -- "Tony Jollans" wrote: Can you change its attributes? Normal.dot, on Vista, should be in C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your UserName - if not, change Don to your user name)). Right Click on Normal.dot and choose Properties. Towards the bottom of the dialogue there is a check box for Read only - uncheck it. I hope, then, you can save it. Alternatively you could rename (or delete) the file - but you might then lose settings saved in it. -- Enjoy, Tony "Don" wrote in message ... Hi Again Tony: I tried it, but it won't let me save the Normal.dot. It says it's a "read only" file. Frustrating business, this. Cheers, Don. -- "Don" wrote: Hi Tony: Yes, that's the product I'm using. I'll follow up on your suggestion and we'll see what happens. Thanks for going to all this trouble. Much appreciated. Don. -- "Tony Jollans" wrote: Hi Don, I found a product called AutoSave Software from SobolSoft and I can't see exactly how it does its stuff but it runs as a separate application and starts an independent instance of Word to do the save. This separate instance is finding indication of an earlier problem and refusing to overwrite Normal.dot - hence the prompts you are seeing. I haven't so far been able to reproduce the error but I think that ... ... if you reply "Yes", you do want to save Normal.dot, - and overwrite the existing one in your Templates directory - you should clear the condition. I can see a couple of problems with this software but if it meets your need, I suppose it is harmless. -- Enjoy, Tony "Don" wrote in message ... I went careful fhrough all the procedures contained in the link and I deleted all the temp files as instructed, but my problem persists. Perhaps it would help if I write down exactly what happens. Each time my Auto Save software functions (once a minute) I get a €śbong€ť and an extra window is created on my desktop. This window will give rise to two others, so I have three windows to close for each minute of work with the backup on, as follows: 1. A small window that says: This file is in use by another application or user (C:Users\My Name\...\Normal.dot) I click okay and its followed by 2. a €śSave As€ť page, the pertinent details of which a Save in: Templates Name: Normal.dot Save as type: Document Template (*.dot) |
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